I'm giving a 1 star because I haven't ordered anything yet but thanks to trust pilot I'll never order from them yes the prices are extremely high I was going to order a bottle of Hard claw irish cream... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Do not buy from Cask Cartel. They are running a total scam operation. I ordered what I thought was a full case of wine based on the price, but they shipped me exactly ONE bottle. I paid a final deli... Ver mais
I requested a rare bottle of Scotch Whisky from their website on 12/10/25. They accepted full payment without any problems! However, several weeks later they claimed the bottle arrived damaged and t... Ver mais
My wife purchased a bottle of rum for me as a birthday gift. She unfortunately didn't do her due diligence on the price. The Bottle (Dead Mans Fingers Coconut Rum) is listed on multiple sites for $20-... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FLAT RATE SHIPPING! Get it NOW! from CaskCartel.com | At Cask Cartel, we provide a selection of premium spirits online. We carry whiskey, rum, moonshine, vodka, and more. Buy and send liquor to loved ones! | Buy/Order 24/7 | Gifts for Yourself and Ever...
Informações de contacto
109 17th Street, 82001, Cheyenne, Estados Unidos da América
- 8885480333
- help@caskcartel.com
- caskcartel.com
1,2
Muito mau
186 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
When i ordered the price for a bottle…
When i ordered the price for a bottle of sweet lucy was 19.99 a bottle and i ordered a case of 6 for 119.00. I also paid for shipping protection for 4.95, and shipping 30.38 which came to a total of 155.32 When I received my order I only received1 bottle and now when you go on there site the case is no longer available but you can buy singles for that price. What a scam Sweet lucy sells all day between 20.00 and 35.00. I sent them an e-mail still haven"t heard back . Why would i pay 155.00 for ! bottle. Buyer beware
16 de junho de 2024
Opinião espontânea
Resposta da Cask Cartel
Thank you for your review and for bringing this matter to our attention.
We apologize for any confusion regarding your recent purchase. Upon reviewing your order, it appears that a single bottle of Sweet Lucy was purchased, not a case of six. The listing for a single bottle is still active on our website and has not changed.
Once again, we do apologize for any confusion or inconvneinience caused. Our team looks forward to ensuring a satisfactory resolution.
We understand how this situation can be frustrating. Our goal is to ensure that every customer has a clear understanding of their purchase. If you believe there was an error or misunderstanding during the order process, we would be happy to look into it further and will ensure a member of our support team replies to any inquiries that you have made.
Lost the item and blamed me
Lost the item after no clear communication how long it would even take to ship. They were quick to take my money and then blamed me for not buying this insurance or that insurance… Do not use them!!
Re: No, it wasn't resolved because you didn't let me cancel it. Replacing something late is not a resolution.
30 de maio de 2024
Opinião espontânea
Resposta da Cask Cartel
Thank you for your feedback. We sincerely apologize for any frustration you experienced. According to our records, this matter has been resolved, and a complimentary replacement is currently being shipped to you.
We understand your concerns regarding the communication and shipping process, and we are actively working to improve these areas. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact our support team at hello@caskcartel.com or 888-548-0333.
This company has ROBBED ME OF 57.00…
This company has ROBBED ME OF 57.00 because of I paid $119.00 for 2 orders and never received it, so now I receive my refund of $48.00. Lessons learned, never again will I deal with Cask Cartel again. Please don’t order from this company
20 de maio de 2024
Opinião espontânea
Resposta da Cask Cartel
Tony,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand your frustration and appreciate the opportunity to address your concerns.
According to our records, your total order amount was $119.91, and we have processed a refund of $56.65 for the items you did not receive as you requested.
Please know that we strive to ensure that all our customers are satisfied with their purchases, and we regret that this was not the case for you. We value your feedback and hope to have the opportunity to serve you better in the future.
Terrible place to buy from
Terrible place to buy from. Look at all the negative reviews. It’s comical for them to post their good rating when they have deleted bad reviews when they can. I know because I wrote some and later they got deleted. My last experience I found 2 difficult to find bottles and decided to order a 3rd “common” whiskey just to save a little on shipping. Well lo and behold they couldn’t fulfill the order so they sat on it for 29 days then sent me the overpriced common whiskey and charged me the full shipping cost. They fulfilled 1 bottle because they would have to cancel my order if it’s greater than 30 days. Pretty much a scam that they claim they have some things in stock.
9 de maio de 2024
Opinião espontânea
Resposta da Cask Cartel
It’s disappointing to hear about your experience, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service to all our customers and take feedback seriously.
Regarding the deleted reviews, we assure you that we do not selectively remove feedback and are committed to transparency.
We apologize for the delay and any confusion regarding your order. We always aim to fulfill orders promptly and accurately, and we regret that we fell short in this instance.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services.
Expired Product and Refused Refund
Purchased a beer set from them and it arrived after the sell by date. It was a $400 set and they offered a credit of less than 25% and refused a refund. They fabricated information during my credit card dispute. Stay away from this place
8 de março de 2024
Opinião espontânea
Resposta da Cask Cartel
Dear Valued Customer,
We sincerely apologize for the disappointment and inconvenience you experienced with your recent purchase. It's truly disheartening that our resolution did not meet your expectations. We always aim to find a fair and satisfactory solution for our customers, and we regret if we were unable to do so in this case.
Regarding the credit card dispute, we want to assure you that we take such matters seriously and always provide all communication and order evidence as requested. In no way would any information provided to your financial institution have been fabricated. However, we do apologize for any inconvenience that you experienced with your bank.
Once again, we apologize for the inconvenience and disappointment you experienced. We value your business and hope to have the opportunity to regain your trust in us.
0 stars
Would give this company less if I could after the snatched up every last discontinued cocktail pod and upmarked them 1000%
19 de abril de 2024
Opinião espontânea
Resposta da Cask Cartel
We're truly sorry to hear about your dissatisfaction. Our aim is to provide a fair and enjoyable shopping experience for all our customers. We understand your frustration regarding discontinued items, and we'll do our best to address this concern moving forward. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to our customer service team.
Scam Alert!!
Scam Alert!!! ZERO REFUND POLICY AND NON-EXISTENT CUSTOMER SERVICE. This website is fraud central. Avoid like the plague.
1 de abril de 2024
Opinião espontânea
Resposta da Cask Cartel
We're truly sorry to hear about your experience. We take feedback seriously and want to address your concerns promptly. Our refund policy is designed to ensure fairness for all customers, but we understand your frustration if you feel it wasn't adequately communicated. We're committed to improving our services and appreciate your feedback. If there's anything specific you'd like to share or discuss, please feel free to reach out to us. Thank you for bringing this to our attention.
All,
All,
I am writing to share an important experience I had with Cask Cartel, which has prompted me to advise caution should you consider engaging with them in the future. My intention is not to malign or unduly criticize but to inform from potential distress.
Recently, I encountered a significant issue with Cask Cartel that has left me concerned about their business practices and customer service ethos. Upon placing an order, I immediately realized a mistake and attempted to cancel it within five minutes—a reasonable expectation, I believed, for rectifying such errors. However, the response I received was not only unhelpful but unexpectedly adversarial, including threats to contact my credit card company and references to a rigid "policy" that was neither transparent nor easy to find prior to purchase.
----
Quoted From Cask Cartel
"Please be assured that we possess all necessary order evidence and email correspondence, ready to furnish upon request from your financial institution."
----
Wow!
This experience revealed to me a profound lack of flexibility and understanding in cask Cartel's approach to customer service, which seems to prioritize profit over customer satisfaction and resolution. Their insistence on enforcing this policy, without room for discussion or understanding, was disheartening.
In addition to these concerns, further investigation into Cask Cartel has raised alarming issues about their legitimacy and business practices. The physical address listed on their website, upon verification, appears to be fake, adding a layer of deceit to their operations. This discovery alone is troubling, but what compounds the issue is that Cask Cartel has also received a cease and desist order from the Tennessee Alcoholic Beverage Commission (ABC), indicating serious legal and regulatory disputes.
Furthermore, I took it upon myself to research the company further and found a concerning number of one-star reviews from other customers who had similarly disappointing experiences. These reviews often highlighted a lack of resolution and dissatisfaction with the company's responses, which appeared formulaic and unaccommodating.
Given these experiences and discoveries, I feel it is my responsibility to advise caution people. While I understand that every company may have dissatisfied customers, the pattern of negative feedback, combined with deceptive practices and legal issues, is extremely troubling.
I encourage you to read these reviews and consider them in your decision-making process. It is important to support businesses that not only provide quality products and services but also uphold high standards of customer care, transparency, and legal compliance.
I am committed to sharing my experience widely, not out of spite, but in the hope that it will prevent similar frustrations for others. Our choices as consumers have power, and by sharing our experiences, we can help ensure that our community makes informed decisions.
28 de março de 2024
Opinião espontânea
Resposta da Cask Cartel
Hello Patrick,
We appreciate you taking the time to share your feedback with us, and we genuinely regret any inconvenience or frustration you experienced with our service. Our records indicate that our support team made several attempts to assist you in resolving this issue to your satisfaction. However, we understand that you were reluctant to allow us to contact the responsible vendor for your order in an attempt to halt the fulfillment process.
We want to clarify that once an order is placed, it enters an automated processing system, making cancellations challenging. This is why, as part of our standard procedure, customers agree to our Cancellation/Return policy upon making a purchase.
In our communications, it appears there was a misunderstanding regarding the dispute process. We intended to explain that disputing a transaction prevents refund processing within our system until the dispute is resolved by your financial institution. Our aim was to ensure clarity and facilitate a resolution in an amicable manner. We apologize if our communication seemed threatening; it was not our intention. Our goal is to maintain transparency throughout the process of resolving any order issues.
Once again, we apologize for any inconvenience or confusion that has been caused. We truly appreciate you sharing your concerns, and we value your business as a customer of the CaskCartel.com Marketplace. If you're able to close the open dispute with your financial institution, our team is more than willing to accommodate a resolution. However, we fully respect your decision if you choose to proceed with the dispute process. Our priority is to assist you in any way we can.
Please feel free to reach out to our support team with any further questions or concerns, and they will promptly assist you.
Stay far away. It really is a "cartel", taking your money...
Stay far away from this company who has the audacity to place, on basically every page, a notice that "Many other small liquor store sites will end up canceling your order due to the high demand, unavailability or inaccurate inventory counts." They do certainly stand by the we won't cancel your order part, but they also won't ship it for 2-3+ weeks and counting.
They are seemingly talking about themselves, as this place knowingly and willingly advertises items as being available and in stock, yet still over a week later, my order has not been shipped. They also love to use "business days". They last time I checked, liquor stores are open 7 days a week, and shippers ship at least 6 or even all 7 of those.
You reach out to their terrible customer service people who simply provide you non-specific information and policies that have nothing to do with the status of your specific order. Plus they insult your intelligence by "educating" you that they are "marketplace" and rely on individual retailers (the same ones the took digs at in their "notice"), like we do not know how they operate. As a marketplace, it is still your responsibility to ensure your individual retailers are properly and truthfully reflecting what they actually have available and in stock to be shipped!
So, again, do NOT order from this place unless you want to be waiting 3-4 weeks for your order to show up (hopefully). Even when you contact customer service, nothing gets escalated and you keep getting the same non-specific replies with no tracking numbers or anything.
*reply to their reply - yes, I utilize multiple platforms to purchase Spirits for my home bar and work, so I am free to review every one I've done business with. Out of those ten or so, y'all have been amongst the worst, with 3 to 4 others that stand out as the best. If you actually read my review, you'd know I've already engage your customer service team multiple times and while they do respond, it's all generic fluff and no concrete updates on my orders - namely shipping numbers that would reflect the order being with a carrier.
If you'd like to connect me with a manager who can actually provide concrete assistance, status, and shipping details, my order number is ORDER 030700000010307202430540400. I also have another order that was placed within the last few days, and hope it can be handled better than this one was as well.
Almost a week later - one of the bottles I have been waiting on for weeks was finally shipped and received, but it was the WRONG item. Still no shipping info on the other one. Emailed support three days ago and have heard nothing!
11 de março de 2024
Opinião espontânea
Resposta da Cask Cartel
Dear Ryan,
Thank you for taking the time to provide feedback regarding your recent order. We sincerely apologize for any frustration or inconvenience you experienced with the delay of your most recent purchase with the CaskCartel.com Marketplace.
After reviewing your history of reviews on Trustpilot, it appears that you have frequently engaged in negative feedback with various spirit platforms. Upon our findings, we want to improve your experience with CaskCartel.com as much as possible.
To address your concerns promptly and effectively, we kindly ask that you provide your purchase details or contact our Customer Support Team at hello@caskcartel.com. We are committed to ensuring your satisfaction and resolving any issues you may have encountered with our Marketplace.
UPDATE TO RYANS REPLY:
Hello Ryan,
Thank you for your prompt update and for sharing your continued feedback. We sincerely apologize for any inconvenience or disappointment caused by the service you have received thus far. We are committed to ensuring your satisfaction, and we would like to have a manager assist you in resolving this matter promptly.
However, the review only displays your first name, which unfortunately does not provide us with sufficient information to locate your order in our system. To expedite the process, could you please provide any relevant order details, such as order number, the products ordered, or the email associated with the order? With this information, our management team will be able to reach out to you within 24-48 hours to address your concerns directly.
Thank you for your understanding, and we appreciate the opportunity to make things right.
SECOND UPDATE:
Thank you for your response. We have confirmed your order and are pleased to inform you that our Customer Support Manager has already reached out to you today to provide an updated status of your order. You should have received UPS tracking notification via email at 10:32 am EST, for a portion of your order. As for the remaining item, it is currently awaiting delivery to our fulfillment partner's warehouse to then be shipped directly to you. We have notified the Customer Support Manager of this thread and will ensure that she remains focused and prioritizes you as a customer to receive your shipments as soon as possible. We appreciate your understanding and cooperation throughout this fulfillment process.
Eventually found the bottle i wanted…
Eventually found the bottle i wanted and ordered it, even though the shipping cost was over £100.00 to UK. When it arrived it wasnt what i ordered and was told the manufactures have changed design. I wasnt informed before they sent it and know have a overpriced bottle thats not wanted. There customer services is non existant and is propbably the worst company ive ever dealt with. I should have checked the reviews before i ordered.
4 de março de 2024
Opinião espontânea
Resposta da Cask Cartel
Hello Mick,
We're genuinely sorry to learn about the disappointment you experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience caused.
Regarding the Deadhead Dark Chocolate Rum (Monkey Head) you ordered, it's important to note that the producers have implemented a labeling update. The new design now features the same monkey head without rope ties around the eyes and mouth. Unfortunately, these changes are beyond our control. We want to emphasize that upon purchasing from the CaskCartel.com Marketplace, there is a disclaimer explicitly stating that "*This image represents the intended product; however, bottle designs, artwork, packaging, and current batch release or proof may be updated by the producer without notice."
Your feedback is incredibly valuable to us as we continuously strive to improve our processes and communication. We genuinely appreciate you taking the time to share your concerns. We hope this response helps clarify any questions or uncertainties you may have had.
Watch out
Watch out. Their prices are outrageous compared to market wine prices. Was charged $86 for one bottle shipping.
15 de março de 2024
Opinião espontânea
Resposta da Cask Cartel
We're sorry to hear that you found our shipping charges higher than expected. Our flat-rate shipping policy is designed to provide a consistent and reliable shipping experience for our customers. We understand that shipping costs can be a concern, and we strive to offer competitive pricing while ensuring the safe and timely delivery of your orders. Your feedback is valuable to us, and we will take it into consideration as we continue to evaluate and improve our shipping policies. Thank you for bringing this to our attention.
Ordered a hard to find 50y old whiskey…
I ordered a hard to find 50y old whiskey. What I liked about them
- Responded to questions within 24h
- Delivered the exact item I ordered w/o substitutions
What I did not like
- Took all the money up front, I suspect this is because they buy it in the UK and have folks bring it over. So they need the money to buy first.
- Took 45d to deliver
- No progress update in between
- Price is much higher than UK stores (but they do not ship to the US)
Summary
Use them for hard to find/unique items definitely not for items you can get at Bevmo or TotalWine. Their prices are much higher - 3x the price in the UK - but I suspect they have folks bring them here. So use only for special occasions.
27 de fevereiro de 2024
Opinião espontânea
Total scam
It's a ripoff and borderline scam. Essentially you're paying someone to go get a rare bottle for you at some point in the future. You're better off doing it yourself. Just gross, really, places like this are strangling any enjoyment and pleasure out of collecting and drinking whisky. Sleazebags looking to make a few quick bucks off something they don't care about at all.
23 de fevereiro de 2024
Opinião espontânea
Resposta da Cask Cartel
We're truly sorry to hear about your disappointment and frustration.
We understand your concerns and want to assure you that customer satisfaction and trust are of utmost importance to us. We strive to provide a service that adds value and convenience to our customers' whisky experiences.
Thank you for taking the time to share your thoughts with us.
Fake Inventory on website
Cask Cartel posts bottles on their website that they do not have. There is no warning whatsoever that you are about to order something out of stock. They simply take the order, take your money, and go attempt to procure it after the sale... which can take weeks to months. They do not bother notifying you of anything in the meantime. Bottom line: If you order from cask cartel, you are gambling on when you will get it and possibly never. I tried multiple times. One arrived on time and one was 3 weeks late. This next one is 3 weeks late and not yet arrived.
2 de fevereiro de 2024
Opinião espontânea
Resposta da Cask Cartel
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delays in fulfilling your orders.
We acknowledge your concerns regarding the accuracy of our inventory and the lack of communication regarding out-of-stock items. This is certainly not the experience we aim to provide our customers, and we understand the importance of transparency throughout the purchasing process.
We are actively working to improve our systems to ensure that all of our vendors inventory is accurately reflected on our website and that customers are promptly notified of any delays or out-of-stock situations.
Please know that your feedback is invaluable to us, and we are committed to making the necessary changes to prevent similar issues in the future.
What was pictured and described was not…
What was pictured and described was not what was sent. I ordered a 1972 bottle of scotch and paid $125 for it, what I received was a plastic jug of scotch that you can buy in any liquor store today for $25. They said refused my complaint saying that's what I ordered.
I blame myself, should have looked at the reviews.
6 de fevereiro de 2024
Opinião espontânea
Resposta da Cask Cartel
Thank you for taking the time to share your feedback, and we sincerely apologize for any disappointment or inconvenience you experienced with your recent purchase.
Upon reviewing your order, our records indicate that you received the bottle that was purchased. However, we acknowledge that there may have been a misunderstanding regarding the specific version of the scotch you were expecting. We apologize for any confusion that may have occurred in this regard.
Your feedback is valuable to us, and we take it seriously as we continually strive to improve our services.
Agree with most reviewers- this is a…
Agree with most reviewers- this is a lousy business. Shipping policy lousy, state they wills sent “free gift”. That doesn’t come. Policy is clear - no returns and their prices are ridiculous. Don’t have anyone else to blame - I ordered thinking the person who requested it had researched. It was my bad that I paid 4 times the cost of the actual product! Lessened learned for me but I hope no one else buys from this overpriced on line marketing scheme.
19 de janeiro de 2024
Opinião espontânea
Ordered three and recieved NONE
Ordered three and recieved NONE. Was a huge cost on my card. Will be disputing the charge tomorrow it’s now January 17th2024. Ordered November 28th 2023. NEVER AGAIN.
28 de novembro de 2023
Opinião espontânea
Resposta da Cask Cartel
Dear Lynn,
We are sincerely sorry for the inconvenience you've faced with your order, and we understand your frustration. This falls significantly short of the service standards we aim to uphold.
We apologize for the delay and the fact that you did not receive any of the three items you ordered. Your experience is not reflective of our usual level of service, and we are committed to addressing this issue promptly.
Please reach out to our customer support at hello@caskcartel.com with your order details so that we can investigate and resolve the matter as soon as possible. We understand the importance of your order, and we want to ensure that this is properly addressed.
In the meantime, we will also look into our fulfillment process to identify and rectify any issues that may have contributed to this situation.
We appreciate your understanding and the opportunity to make things right. Again, we apologize for any inconvenience caused.
This company is a scam
Ordered a bottle of gin for a Christmas present. I have been emailing Cask Cartel for 3 weeks due to the fact that it has still not been delivered (as of January 16th). Kept getting told "it is coming". Never arrived, never received shipping notification, and my last 2 emails to them received no response. So I finally disputed with my credit card. Merry Christmas to my friend who received nothing.
17 de dezembro de 2023
Opinião espontânea
Resposta da Cask Cartel
We sincerely apologize for any inconvenience you've experienced with your order. We understand the frustration surrounding the delay in delivery and the subsequent cancellation.
Upon investigation, we found that the order cancellation was initiated due to a charge dispute with your financial institution. Unfortunately, when such disputes occur, it limits our ability to fulfill the order as we strive to comply with financial regulations.
We truly regret any disappointment caused to you and your friend, especially during the holiday season.
I was so excited to find this and give…
I was so excited to find this and give as a Christmas present. It took much longer than expected to arrive, I almost thought it wasn’t going to be here in time, and I messaged the company and they said it was coming from overseas but would be here soon. I knew I had to sign for it so once I got the notification it would be delivered I altered my work schedule so I wouldn’t miss it. They left it on the front porch without requiring my signature. I was surprised since it’s alcohol and not happy as I took off work for nothing. Anyway I opened it and it was a regular crown bottle and bag with a cowboys star basically sewn on it. Looked so cheap. No collector box like the picture and I was so let down. This was $200 for a bottle of regular crown. I called customer service and they asked me to send pictures. I did. They wrrr going to reach out to the seller but that was the last I heard. I went on eBay and found a man out of Texas selling his box for $40. He overnighted it to me and it came with the bag!! So I was able to salvage the gift. Meanwhile I have a $200 bottle of crown and a company that DOES NOT back their products. Do not buy from them, it’s a scam.
13 de dezembro de 2023
Opinião espontânea
Ripoff
Their business model is to place very high prices on single bottle quantity hoping to fool buyers. Unfortunately it worked on me. $300 for a single $21 bottle of wine. They should spend less time writing insincere responses and more time making sure their prices represent fair value.
16 de dezembro de 2023
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.