Casper Opiniões 6088

Viel zu harte Matratze. Mein Mann (191cm 98kg) und ich (171cm, 63kg) hatten nach 6 Monaten nur noch schmerzen. Nach einem Jahr mussten wir Sie ersetzen wegen massiven Rücken- und Hüftschmerzen. Sie ist auch extrem schwer und unhandlich. Ein riesiges Minus liegt auch in der Handhabung. Wir haben uns jetzt eine viel günstigere Matratze gekauft, auf der wir seit 2 Jahren sehr bequem liegen! Keine Kaufempfehlung!

My significant other and I purchased Casper's Glow Lights and it has been nothing but trouble. The lights are a clever design, which is why we decided to buy them, but this product and company are shoddy at best.

First, the lights all have a high pitch whine. For a light that was meant to help you fall asleep, this is pretty silly. Not only that, but they can flicker if held at certain brightness levels.

Of course, I contacted Casper when we noticed these problems thinking that we just had bad luck. One light whined more than the other and it was the same light that flickered. This type of thing happens. Here's where it went wrong.

When you contact Casper, you will not be helped. The customer service is the worst I've experienced in my life. This is genuine truth, not hyperbole. We talked to three different people. Each claimed we would be helped in the next few days, but we were never called or emailed again. We reached out via live chat, email, and by phone and were told the same thing each time: "Reset your lights." Once this clearly didn't help (not sure why they thought it would anyway -- resetting the software for a light wouldn't fix a hardware problem.

So, we finally just decided to contact our credit card company and the Better Business Bureau and not deal with Casper's appalling customer care directly. Our credit card company was able to get us one new light shipped to us. Not only was that insufficient, but it arrived and also makes a high pitch whine. In fact, this one is louder than both the others.

Fast forward now roughly a week after receiving it and now the light is corroding around the terminals and leaking green liquid. This light isn't even safe to have on a nightstand. Honestly, I know Casper doesn't care, I know they won't help, I am just trying to warn all of you before you purchase anything from a dying company.

I have nothing positive to say other than that the engineers who developed the idea of this lamp were creative and don't deserve to be punished alongside the company that can't enact proper quality control or train their customer service representatives to handle problems.

When we first received our mattress it seemed firm and supportive.
Just over s year ( and out if guarantee) it is not worth the money.
On my husband's side it slopes and is very uncomfortable.
Not as bad on my side but slopes all the same.
Save your money towards a decent mattress with longevity.

My purchased glow-light worked well for several months, before ceasing charging and working very inconsistently. I contacted customer support, and received a response but absolutely no follow-through. My lamp remains under warranty, but I have still received no response over 11 days after they acknowledged my request. Extremely frustrating.

Not usually one to leave reviews, but I don't want anybody to experience just how bad the Casper Mattress is!!

We bought our Casper Mattress back in Nov 2019, wished we hadn't stuck with it! It's honestly the worst mattress we've had. I think we've actually been complaining that it's not comfortable for the last year!

As with numerous other reviews, it seems obvious to me that the quality of foam used is very poor, we have been getting bad backs and restless nights sleep due to the foam compacting into a dip on each side and leaving a hump in the middle (we followed the guide lines, turning etc). I can't overstate how ripped off we feel.

Since they have now left the UK market, and having read other reviews about Caspers support, I don't believe we'll get a resolution, even though they market the product with a 10 year guarentee, which means diddly squat in this case!

Don't ever purchase anything from this company!!

We had the exact same experience as Mr. Clay's review below. The mattress seemed okay at first and the trial was comfortable. But their guarantees are very well-thought-out and tested - they know what they're doing. After having the mattress 18 months, there is a huge disparity in density from sleeping on it, despite turning/rotating it. As you sleep on it, you are basically sinking into a huge divot with a firm hump in the middle of the bed. This means you can't really roll over in your sleep and so many times I've woken up very sore from sleeping on one side the whole night. As I have spinal arthritis and this bed is exacerbating my condition, I thought I'd try to make a warranty claim since it's fairly young, and it needs to be replaced. The customer service is over-friendly, to act like they care and are playing nice, but ultimately will not help you. They had me do a string test and send photos. I was pleasantly surprised to see there was a visible dip as I didn't think it would show, but the dip was between 7/8th and 15/16th of an inch (very close indeed), but as it was "less than an inch" it didn't fall within the warranty. Considering this is firm foam, the fact that there is a dip at all shows there is a problem, imho. I then said that the density was also affected where we had slept, meaning the bed was much softer at edges with a firm hump in the middle. She said we could photograph that by placing weights (of no more than 10 pounds!!!) on the 2 areas. But at 10 pounds, this would not show the difference. They know exactly how to weasel out of any claims. I am surprised they weren't more willing to help considering I have medical conditions which the mattress was making worse. In the end, I decided my time had value and wasn't worth pursuing further as they were not being helpful.

At £700 for a foam mattress, this is ultimately a scam, as the bed is not fit for purpose; they know it and refuse to make good. This is also horrible for the environment to make a bunch of essentially disposable beds that only last a few years.

Never again. I will never buy another foam mattress as they simply do not last and at this price, are horrid value for money. Do your research and read through the many poor reviews here. Casper is not a good company at all. Unless you're okay with spending a huge amount of money on a mediocre bed that will last less than 2 years.

Never received parts to put together our bed frame. Weeks later no parts and cannot get the same answer from any supervisor. WORST service!

Beware of these mattresses in the long term. As first the mattress was comfortable but after 3-4 months where we sleep was a distinct dip on either side. This then left a firm ridge down the middle of the bed. The instructions for turning etc were followed to the letter but after 18 months it has had to be replaced. For the price not good value.

I'm sorry to hear that this company has left the UK market as their customer service was excellent.

Amazing mattress, get what you pay for

First of all, the mattress is fine, not great, just fine. The customer service, however, is the biggest nightmare I’ve ever confronted. It took almost three months to get it delivered. This has nothing to do with the supply chain, just the ineptitude of the company. I called numerous times to speak with a sleep specialist. They ALL assured me they would look into it and get right back to me. They NEVER followed up with me. They’ve obviously got my email because they bombard me with marketing emails. The excuses were many and the follow through was nonexistent. They offered to send me a set of sheets for my two month plus wait. They couldn’t even get that right!! For a consumer direct company that are asleep at the wheel!!

I had to return a mattress and they were amazing with their efficiency. I would consider buying from them again.

Casper messed up on my mattress delivery twice. The first time they delivered the wrong sized mattress, they delivered a twin. Yup and they said they would rectify this. Today I was supposed to get the correct sized mattress today and casper’s delivery team had my correct address but didn’t update the system lol. Now I have to wait some more, presumably another two weeks while I’m working at amazon and have terrible back pains and I have bipolar disorder so I have more episodes because my life has no structure due to no sleep because I’m on a small twin bed. I’m livid and I don’t ever want to buy things from this company again.

Similar to a review below my Casper Glow lights both have developed faulty charging pins same now won't charge. Having tried live chat, after being cut off twice when they didn't want to answer my questions I finally got told off have to email support. I did, and got this response (just for context, I asked for help to fix the issue, not for a warranty claim): "xxxxxx here from Casper - thank you for reaching out regarding your Casper Glows and the charging bases. I am so very sorry for the issues you are having with them at this time. At this time, we are unfortunately unable to offer warranty replacements within the UK as our operations are no longer running within Europe. Also, when you purchased the Glows in 2019, they only had a 6 month warranty, so they are outside of that at this time. I do apologize for any inconvenience this may cause."

So I now have two perfectly good lights that I cannot charge - sort it out Casper - not sustainable or good enough for a premium night light.

This was the first time I have purchased a mattress in a box. What a huge delight! After years of sleeping on this mattress, I still love it. It was worth every penny! Can't put a price on a good nights sleep.

I am extremely sensitive to smells, I can happily report that this mattress exhibited no irritating odors right out of the box.

I haven't encountered such incompetence, deceit and lack of care for the customer since the early days of AT&T. Nobody has any idea what they are doing there. They can't seem to get my mattress to actually leave the warehouse and ship. I’m pretty sure now that they don’t actually have it in stock and won’t say so. Promises made and broken again and again and again. One person says one thing, the next says something different. Chat is a joke. They know nothing about their products and the typical answer to any question is "I don't have access to that information." Casper is a sinking ship full of holes and everyone there seems to be just running around trying to plug the holes. A disaster of a company. Nothing but frustration and disappointment. DO NOT BUY FROM CASPER!

I ordered an original mattress as part of a bundle. I was immediately sent the mattress cover and foundation however no mattress. After two weeks of waiting I reached out and was told that the mattress was back ordered and would be another month. This was not the information I had received from them when I made the order. However I now could not return the foundation as I had removed it from the box, expecting the mattress. Unfortunately I was sleeping on the floor waiting for this mattress and I couldn’t wait another month so I ended up canceling my order for the original mattress and ordered their nova hybrid which they had in stock for an additional $1000. I have now been waiting for the nova hybrid mattress for a week to no avail. As before, when I look at the product it says ‘ready to ship’ but does not ship. They seem perfectly able to send silly accessories but actual mattresses seem to be a point of issue. Am praying I get this mattress soon.

Update: I ended up canceling my order. To long a wait for a foam rectangle

This has to be one of the worst customer service experiences I've had in a while.

I know how silly dogs can be so I contacted Casper before purchasing a $218 dog bed for our new, giant dog. I was assured that returns are "no hassle" and that if the dog didn't like the bed I could easily send it back.

Well, the dog didn't like the bed. I called to arrange a return and the CSR said that all I had to do was bring it to UPS who would box it up and ship it back for me.

Turns out Casper has no relationship with UPS. You have to find a box big enough for a 4'X3' dog bed yourself. Just so you know, the bed arrives in a smaller box, compressed. It explodes into this monstrosity once you open the box. There is no stuffing it back in the box it came in.

I ended up making multiple calls to customer service. One seemingly helpful supervisor promised to look into the problem and call me back. She never did. Nor did she return any of my phone calls.

The next supervisor told me that getting it back to them was my problem.

I wish the company had been upfront about their return policy to begin with, and more honest with me when I called to arrange a return, and more customer-service oriented when I had a problem. But it was none of those things and I'm still out $218 and stuck with a giant dog bed my dog won't touch.

Amazing mattress, really have no hesitation to recommend to everyone.