Casper Opiniões 6088

The mattress is terrible. We've had it just about 2 years now and regret buying it. It loses firmness after a year and begins to feel way too soft. The lack of support causes continuous discomfort and back pain over time. Don't buy in to the marketing hype, get a traditional mattress that will last you longer and help you sleep better.

I would not recommend this company to anyone. I ordered a mattress and I kept getting the bait and switch. I understand production delays, but they kept saying that the mattress would be shipped, and then they kept pushing back the date (and sometimes no communication after the supposed delivery date had passed). At this point they have pushed it back an entire month. Since they refuse to offer an upgrade without paying the full amount, and we are literally sleeping on an air mattress on the floor in our new home, I am cancelling the order. Hopefully Helix will be more reliable.

I purchased a pair of their Glow Lights in Sept 2019. They worked beautifully for about a year and then began faltering (wouldn't charge properly or at all intermittently).

After taking a close look at both charging bases/adapters I noticed there was one pin (each base has a pair of charging pins) that was stuck flush with the base thus no longer able to make contact with the lights. I contacted customer support and they were LOVELY...told me they'd replace both bases and include a shipping label so I could return the faulty ones rather than send to landfill. Nearly 5 months and MANY emails back and forth later (first bases were back ordered, then they were in and ready to ship, then there was a mystery 'technical issue' preventing shipping) I called again to tell them I wanted either a full refund (the set was $250 and I'd been without functioning lights for almost half a year...they also have a lifespan that was being eaten into while they sat doing nothing for me) or a complete replacement, lights AND bases. I was told that wasn't possible and when I continued to push I was transferred to a 'manager' (Josh) who went back and forth on the phone with me for nearly 30min and refused to do anything but make sure I was at the top of the queue for the replacement adapters.

To wrap up this nightmare, replacement bases arrived today...in two separate boxes with no return label (so not eco-friendly) AND a small piece of bubble wrap that wasn't even taped around them so they were basically bouncing all over the big box they were each in with no padding.

Seriously, Casper? Get off your high horse and pay attention to your products, customer service (or, oh so apparent lack thereof) and absolutely abysmal shipping practices. I will NEVER buy another product from you. Biggest joke of a purchase/experience I may have ever had.

I had heard good things about Casper and was excited to try them. I only had the mattress for a few months and it is semi-comfortable.
My issue is that the mattress keeps sliding around the foundation (I had also purchased the foundation).
Every time I get off the bed, I have to push it back into position. One time due to my comforter, I couldn't see that the mattress was overhanging a few inches. When I sat on the edge of the bed, I almost fell off.
I contacted customer service and they had me send pictures of the mattress & foundation to them. After a few days, the customer service rep I was speaking with emailed me. He said after meeting with his team, they could not figure out why my mattress kept sliding.
They recommended that I glue the mattress to the foundation! I don't think so.
I would never buy another Casper product again.

Mattress wore out in less than 4 years with a center depression despite proper care. I contacted Casper under their 10 year warranty, and they no longer operate in the UK so offered a pro-rated refund. However, the pro-rated refund was only 50% (even though 60% of the warranty remained), and they calculated this on the amount paid post-credit for a long shipping delay. Bad product and bad service. Would not recommend.

DON’T BUY: IMPOSSIBLE TO BE REFUNDED.TOTAL FRAUD
J’ai acheté un matelas et un sur matelas pour un beau total de 3600$. Ils sont arrives longtemps après ma commande et séparément. Le surmatelas ne dit sur aucun matelas et même pas le leur. Lorsque j’ai voulu retourner le tout:impossible. J’avais déjà pris des mesures pour remplacer mon matelas mais je me
Retrouvé avec 2 matelas dont un qui n’a jamais été remboursé et pour lequel le retour devait être facile. Achat sans risque 🙄🙄. Impossible des les joindre par téléphone. Les courriels restent sans réponse tout comme les textos. J’ai même pas envoyé une mise en demeure qui m’a été renvoyée. Aucun service à la clientèle. Ne faites pas mon erreur et achetez un matelas dans un vrai magasin

What a complete joke! This company could not care less about the customer. Called Casper before my purchase to speak to a so called "sleep specialist" to help me make my choice. I was set on the Casper Wave before calling. After speaking to the sleep specialist for 15 minutes, he swayed me towards the Casper Nova given it was softer and better for heavier side sleepers. Taking his advice I went with the Nova. What a mistake! The Nova is so soft I sunk right into it when sleeping on my side. At 265 pounds, getting out of bed is a nightmare. I could feel the top of the coils when laying on my side. After one night my back was a extremely sore the next morning. I called Casper and asked to upgrade to the Wave. For the record, I was willing to pay for the Wave in full if they picked up and refunded me for the Nova when the Wave arrived. A representative filled out a ticket to send to a supervisor to try and accommodate my request. I went into the Casper store that morning to try the Wave. The store was closed for months due to Covid and could not try the mattress.

Forty eight hours later I received an email that they could not do anything for 30 days because that is Casper Policy. When I called Casper and explained to the supervisor your "Sleep Specialist" steered me towards the Nova and it is too soft. His response was unfortunately they could not do anything for me. So basically the sore back is your problem even if the Casper sleep specialist advised I go with the Nova. They told me it will get better in 7-10 days. My back is worse. No accountability on Casper's end even though the so called sleep specialists work for Casper. Do yourself a favor and look elsewhere as I will do at the end of 30 days. So instead of selling me the Wave and making $500.00 for the price difference, I am going to ask for a full refund and go back to Tempur Pedic.

One thing I learned is the so called "Sleep Specialists" are glorified Casper customer service reps. If the sleep specialists make a mistake with a suggestion, it is the customers fault for calling them and not the fault of Casper.

After reviewing multiple mattress companies, I settled for Casper primarily because of the fast delivery (2-5 days shipping) they were offering along with good reviews of their customer support team. I ordered the mattress bundle online on May 31st and 3 weeks in I have not yet received all my items. I have had to arrange alternative sleeping options with no update on when I will receive everything. The CS agents have zero empathy, are extremely slow to respond and do not resolve your issues. Their website claim of "Contact us 7 days a week for advice ..." is also a lie as they are only available 5 days a week between 9-5.

The worst experience I have had in dealing with a company! Stay away please

Having had to wait a month and resort to leaving public posts on social media, their best response was to advise me to 'Put a mattress topper' on my less than 12 month old 'Award Winning Mattress'
Don't buy from these, buy some planks for your bed instead!!!!!

WORST COMPANY EVER. DOES NOT SHIP THE PRODUCTS I HAVE ORDERED!!!! I had ordered a sheet set and paid for it. 3 days later Casper tells me they actually do not have it and have no ETA as they are having issues with their warehouse. I asked them if another sheet set is available. They told me the Percale is available indeed and ready to ship. So I canceled the previous order and had to place a brand new order for the Percale sheet set (they could not update my order, even though it was the exact same price...). Believe it or not, THE SAME THING JUST HAPPENED AGAIN!!!! I have ordered the Percale sheet set 3 days ago, it has still not shipped. So I called today and they told me they don't have the Percale!!!???? This company is a SCAM. STAY AWAY FROM IT!! You have been warned.

Please DO NOT buy from Casper. We placed an order 2 months ago and still have not received our order. In fact we paid for our mattress in advance. Casper has provided ZERO customer service follow through. At this point we still do not know the status of our order. Never have I been so mistreated as a customer by a manufacturer.

Have "The Essential" Capser King mattress now for just over a year and it has sunken significantly either side- now very uncomfortable. My Silent Night mattress that I paid less than half the amount of money for from Costco lasted me 6 years. Casper represent crap quality mattresses.

Refused to return a duvet that lacked expected quality due to it being 7 days past their 'trial period'. Expected better from Casper and will be going back to Brooklinen for all bedding. Definitely made a mistake trying to order a duvet from casper.

I needed a mattress and was looking for a good, solid option that could be delivered in a timely manner. I ordered something on another site--but learned that the mattress would take 14 business days to arrive!--too long. So I went over to Casper and saw that mattresses arrive between 5-7 business days after order. Could this be true? I chatted with someone just to be sure, and was told yes. GREAT! I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.

The bed frame arrived in five business days. Great! The box spring arrived in seven business days. Great! The mattress? The day before the mattress was promised to arrive (seven business after my order) I was told I could expect the mattress a full week AFTER what I was told. 5-7 business days? The expectation set on their website and confirmed by their employee? A total lie. And, to top it all off, I was given less that 24 hours notice that the mattress would NOT be arriving when promised.

I called Casper. Surely they would find a way to make this right. I knew there was likely nothing they could do to get me my mattress--I would have to cancel the order and find another mattress that could be delivered IMMEDIATELY--but I figured they would try to make up for the fact that they put me in the stressful situation of scrambling to find a mattress store that could do same-day delivery. A discount on my order, maybe a discount on future orders... something.

NOPE!

I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.

I'm very disappointed in Casper. If Casper isn't able to take responsibility in fixing their mistakes, I wonder what other ways they're failing to maintain integrity.

If anyone is considering buying a mattress from Casper please DO NOT until you read this. We placed an order on Nov 20, 2020, and still have not received our order. In fact we paid for our mattress in advance. Casper has provided ZERO customer service follow through. At this point we still do not know the status of our order. Never as a businessman and consumer have I been so offended by a manufacturers mistreatment of a customer.

Loved the ease of buying this mattress and the fact that no delivery operatives were needed to carry it into the house. It arrives in a box which I was easily able to handle and unpack. The mattress was easy to prepare for use and is as comfortable as defined in the marketing information. Very pleased.

I would have put 0 stars if available. Casper has absolutely no concept of customer service. I called today to let them know that the mattress I bought is creating back pain. I asked what options were available to me. The “customer service” rep told me it would be almost $3,000 to upgrade to a more firm mattress. I bought 2 mattresses at the same time and my daughters mattress works for her but mine is has led to very uncomfortable sleeps over the last number of months. I can barely walk today so I finally called Casper to see what options there were to possibly change mattresses. The only option available was if i spend an additional $3,000 they will sell me a new mattress. Unbelievable. DO NOT buy a mattress from this company as they do not guarantee satisfaction and have no concept of customer service.

Read my post before making your decision. The sales process at the store was excellent and helped with our family decision. Logistics was a nightmare as I was promised delivery dates could be set for a specific date. The boxes sent were heavily damaged and parts were broken/scratched (did not look like a new product). One of their suppliers called me and told me it would be easier to drive to Home Depot and buy a part than waiting for Casper to send it by mail. Customer service has interrupted communications with no apparent reason, besides the fact I’m serious about a full return of goods bought if no plausible solution is achieved.

3 years into a 10 year warranty and the mattress has sunken in, but of course, not enough for Casper to honour the warranty! Oh, and guess what? They have upped sticks and moved to the USA! Talk about being well and truly ripped off!