Castle Country RV Opiniões 

189
TrustScore: 1.5 em 5

1,7

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Classificada 1 em 5 estrelas

Quoted a price for a part then charged more when it came in. Then would not let me return it despite the fact it met all of the conditions on the Parts Receipt. Interesting they advertise a BBB rating... Ver mais

Classificada 1 em 5 estrelas

Don't buy from these people they sold us a 50000 piece of crap they won't warranty anything we have been waiting now for 3 months to have kitchen chairs replaced and find out they haven't even order... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I would never deal with Castle Country again totally crooks unprofessional unwilling to stand behind what they sell or take care of warranty claims The sales department was great but once they have... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário de autocaravanas
  2. Oficina de reparação de autocaravanas

Informação fornecida por diversas fontes externas

We are a premier RV dealer located in both Helper and Logan, Utah offering makes such as Alpine, Cherokee, Rockwood, Attitude, & more. With unbeatable low prices & nationwide delivery, we strive to treat all of our customers like family.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

189 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,7

Todas as opiniões

(189)

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Classificada 5 em 5 estrelas

We found just what we were looking for…

We found just what we were looking for in a travel trailer at Castle Country RV for the right price. So far our experience has been excellent. Wade Butler was our salesman and he was very helpful and informative. Trevor and Travis helped us get our trailer set up and ready to go. We are really enjoying trying out all the features on our trailer and look forward to many happy years of camping!

29 de agosto de 2019
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Resposta da Castle Country RV

Hey Melody, we are glad you had such a great experience! Enjoy your trailer!

Classificada 5 em 5 estrelas

Kieth was the man

Kieth was the man. He took such good care of us. We bought a camper from 2007 that had a slide-out and all the bells and whistle’s. We paid $10,000 and it was worth every penny. I highly recommend these guys. We drove from bountiful Utah all the way to helper to pick it up

20 de agosto de 2019
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Resposta da Castle Country RV

Tyrone, thank you so much for your words and for driving all the way from Bountiful! Safe travels and enjoy your camper! We appreciate you!

Classificada 4 em 5 estrelas

Nice people to work with

Nice people to work with. Love the camper. C

15 de agosto de 2019
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Resposta da Castle Country RV

Thank you, Kevin! Enjoy your camper!!

Classificada 3 em 5 estrelas

Had a hard time communicating with my…

Had a hard time communicating with my sales person, wouldn't return calls or texts

14 de agosto de 2019
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Resposta da Castle Country RV

We're sorry that you had this experience. We are always looking for ways to improve and we will pass this information along. Thank you for choosing Castle Country RV!

Classificada 5 em 5 estrelas

I bought a pre owned 5th wheel (2014)

I bought a pre owned 5th wheel (2014). And the people at CCRV treated me like I had purchased a brand new coach. They bent over backwards to make sure everything was in perfect working condition. All the staff treated me very nicely. And since I have been home with my new coach I have been contacted either by email, text, or phone calls to make sure I was totally happy and satisfied.

Thanks CCRV!!!

13 de agosto de 2019
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Resposta da Castle Country RV

Thank you , Sam!! We're so glad that we could help you get the trailer of your dreams! Please let us know if there is anything we can do for you!

Classificada 5 em 5 estrelas

Had a great experience

Had a great experience. Wonderful customer service, John our salesman was very helpful, polite and fun to be around.

13 de agosto de 2019
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Resposta da Castle Country RV

Thanks, James and Belva! We are so happy that we could work with you! Happy Camping!

Classificada 5 em 5 estrelas

First Travel Trailer

We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.

12 de agosto de 2019
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Resposta da Castle Country RV

Thank you so much We appreciate your kind words and for choosing Castle Country RV! Enjoy your new trailer! :)

Classificada 5 em 5 estrelas

Great selection and customer service

We had a great experience working with Staci to find the camping trailer that best fits our family. She was helpful and generous to stay a few minutes late to walk us through different options. We went to other RV dealers in UT and felt rushed as the store was closing. Staci was great at communicating and the dealership did an exceptional job at getting the trailer prepped quickly.

8 de agosto de 2019
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Resposta da Castle Country RV

Jason, thank you for your kind words! We enjoyed working with you and we know you'll love your new trailer! Please don't hesitate to let us know if there's anything we can help you with.

Classificada 5 em 5 estrelas

Keith from the Helper store was very…

Keith from the Helper store was very good to work with, very professional and knowledgable. We picked up our fifth-wheel at the Logan store, where Ben did a fantastic job showing us the unit and demonstrating all the features. Thank you Castle RV!

7 de agosto de 2019
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Resposta da Castle Country RV

Connie & Les, thank you for your review! We loved working with you! Enjoy your new trailer!

Classificada 5 em 5 estrelas

My purchase has been a very pleasant…

My purchase has been a very pleasant experience.
Sarvos had been honest, gave me a great price and never mislead me in any way. I came from Colorado to purchase my new 2019 5th wheel because dealers in my area could not come close in price, customer service and finance.
I would recommend anyone looking to purchase a RV to stop in or call.

6 de agosto de 2019
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Resposta da Castle Country RV

Thank you for your kind words, Michael! We also appreciate you traveling all the way from Colorado! Please let us know if there is anything that we can do for you in the future!

Classificada 4 em 5 estrelas

I’d buy again from them.

Great group of guys and gals to work with. They were very good about answering all my questions and willing to help me get set up to pull my new trailer.

3 de agosto de 2019
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Resposta da Castle Country RV

Thank you so much, Devan! We're so happy that we could help you with your new trailer! Come again anytime!

Classificada 2 em 5 estrelas

Still having problems with the solar…

Still having problems with the solar system they installed. They dont seem to know how to fix it. Also waiting for a replacement fridge door that was damaged during transport. I can not get anyone to call back and they have had my 5th wheel for over 2 weeks. Disappointed.

29 de julho de 2019
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Resposta da Castle Country RV

Nicole, we will send this information to our Service Dept. and see if there is anything that we can do for you!

Classificada 2 em 5 estrelas

Service department is HORRIBLE

Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.

29 de julho de 2019
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Resposta da Castle Country RV

We're sorry that this was your experience with us. We will reach out to the Service Manager and see if there's anything that we can do for you.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, always responsive, love our new Redwood

28 de julho de 2019
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Resposta da Castle Country RV

Thank you so much for your review! We appreciate doing business with you! Enjoy your Redwood!

Classificada 1 em 5 estrelas

My Outside Frig Cover disappeared

My Outside Frig Cover disappeared, just a few hours after purchase. They refused to reimburse. At least 15 problems with NEW rig, at pickup ! Same old story; they smile at purchase pick up, and don't know you afterwords. How can you run a biz like that !!!!!!!!!!!!

27 de julho de 2019
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Resposta da Castle Country RV

Paul, we appreciate your feedback and we are sorry that this was your experience with us. We would love to help . Please let us know if we can do anything that we can do for you!

Classificada 5 em 5 estrelas

Was very helpful.

23 de julho de 2019
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Resposta da Castle Country RV

Thank you so much for the positive review! We're so glad that we could help you!

Classificada 5 em 5 estrelas

Great buying experience!

We traveled from out of state to purchase a Class C motorhome from Castle Country RV. The unit was exactly as advertised and well priced! Staci was our sales rep & she was friendly, knowledgable and professional! We were VERY SATISFIED with our overall experience and the Castle Country staff. We highly recommend!

20 de julho de 2019
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Resposta da Castle Country RV

Thank you so much for your kind words! We're so glad that could set you up with a new motorhome! Please let us know if you need anything in the future! Happy camping!

Classificada 5 em 5 estrelas

We had a great experience with our…

We had a great experience with our salesman Matt Pettus. We also got an awesome deal on the perfect trailer for our family and they even got us a better interest rate than we were planning on. Castle Country has exceeded my expectations with their friendly staff and with all of the follow up service even after the sale. They really thrilled us by treating us like we were family. I would recommend Castle Country RV to anyone.

16 de julho de 2019
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Resposta da Castle Country RV

Nathan, thank you so much for your kind words! We're so glad that we could help you find the RV of your dreams! At Castle Country RV we really do strive to make our customers feel like family and this situation was no exception. Please let us know if there is anything that we can do for you in the future!

Classificada 5 em 5 estrelas

I’m extremely pleased with these folks…

I’m extremely pleased with these folks at the Logan facility. They did what they said they would when they said they would. On top of that when I return around 10 days later to see about a adjustment on my unit unannounced, there service tech made the adjustment with no grumbling or moaning right then.
I would use these folks again if the occasion occurred.

13 de julho de 2019
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Resposta da Castle Country RV

Thank you so much for your positive review! We are happy to help with any of your trailer needs! Happy Camping!

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