Catalystservicesuk Opiniões 192

TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

They turned up on the right date, just a shame it was so long after they were originally booked. They carried the work efficiently and courteously, and tidied up afterwards. They had to take heavy mac... Ver mais

Classificada 5 em 5 estrelas

Catalyst Services were wonderfully helpful, professional and courteous. They helped to promptly get an issue with a broken drain resolved with minimal fuss. Due to issues caused by waste overflowing,... Ver mais

Classificada 5 em 5 estrelas

Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The work was started as arranged and completed without issue. Old drains were dug out and replaced. Afterwards it was hard to tell there had been any work done, everything was so neat and tidy. Very c... Ver mais


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

192 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was very impressed with the conduct…

I was very impressed with the conduct and work practices of the two engineers, Woody and John. They found the leak, carried out some digging, rectified the issue and left the site as if no work had been done. They swept up after themselves too.
Two professional and gentlemanly engineers who are a credit to the company.

28 de agosto de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Maralyn, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Saffron was our contact and chased up…

Saffron was our contact and chased up the contractors to keep us updated when required
The contractor L & M mains and Moling who dealt with the water leak to our home was excellent they completed the work required and when they finished we were very satisfied as they put the Block Paving back perfectly and we would not know that they had taken any up to repair the leak
We would definitely recommend Catalysts Services

8 de agosto de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Stuart, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Naomi was polite

Naomi was polite, articulate and knowledgeable throughout my dealings with her on this claim.
Different to some of the experiences you get when dealing with call centre agents / advisors nowadays ! Thank you Naomi !!

21 de julho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Gary, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Saffron from Catalyst was incredibly…

Saffron from Catalyst was incredibly helpful organising our repair. Very rare to have someone so organised and reliable. Called us back, chased calls and made things happen. Thank You

16 de julho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Thomas, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Prompt efficient and professional…

Prompt efficient and professional service !

20 de junho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Neil, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

efficent in dealing with things

efficent in dealing with things, contractors professional and hard working, Dealt politley with my silly questions.

9 de julho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Mr Watts, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Workmen were very efficient and…

Workmen were very efficient and pleasant. Pleased with the work carried out.

2 de julho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Susan, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Excellent service

Excellent service, good communication from engineers and from claim handlers. Probably the best and most straightforward insurance claim we’ve ever had to make. Thank you.

17 de junho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Jane, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Phone call to fix in less than 24 hours

Excellent, fast and friendly service. The two lads arrived promptly after a 100+ mile journey to our house. The problem (a leaking external water pipe) was located and fixed in less than 2 hours in a professional and friendly manner. I would recommend this company without hesitation

10 de junho de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Mr Miller, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Engineers went beyond expectations to fix a leak

Catalyst made arrangements for engineers to visit promptly. The engineers confirmed their arrival. The two men were unstinting in their efforts to find and fix my water main leak, which was outside my house and very deep down. They really went the extra mile for me.

23 de abril de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Mr Pawling, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Kept in touch all through the prosess

Kept in touch all through the prosess, work done at a professional standard, plus charge a good price, didn't even have to go through my insurance

1 de abril de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Joy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 4 em 5 estrelas

Catalystservicesuk provided excellent…

Catalystservicesuk provided excellent support when I needed help with my drain issue. Their team was professional, responsive, and went the extra mile to ensure everything was resolved efficiently. From arranging the repair to exceptional customer service, they demonstrated care and accountability throughout. Overall, a trustworthy company I’d recommend to others. Four stars for great service!

5 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The engineer was excellent

The engineer and his assistant arrived when they said they would and as an emergency within hours of our contact. The work was carried out swiftly and efficiently and effectively. They cleared up afterwards beautifully. A huge relief to feel in safe hands

25 de março de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Barbara, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

JOB WELL DONE

The work was excellent and caried out in a professional way under team leader Dom. After repairing the drain the ground above was restored with no sign of being disturbed. Well done.

17 de março de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi David, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Excellent service throughout my whole…

Excellent service throughout my whole experience. The two guys that came out went above and beyond

3 de março de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Good Morning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. However in order for me to be able to provide the feedback to the relevant team I will need a bit more information if you don't mind. Either the claim reference or your surname would be enough for me to locate your claim. Thank you

Classificada 5 em 5 estrelas

Lovely man who informed me that Thames…

Lovely man who informed me that Thames Water had got it wrong. I did not have a leak!

3 de março de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Sue, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

An excellent experience.

The Catalyst personnel with whom I had contact were all extremely helpful, from the receptionist who was my first contact to the engineer who dealt with my problem. They were all understanding and gave excellent advice, whilst also dealing with the problem efficiently and giving further advice.

I have nothing but praise for them.

25 de fevereiro de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 1 em 5 estrelas

They advertise no obligation services…

They advertise no obligation services but the volume of calls and emails says otherwise. Their only purpose of the call is to say you have to pay in full before they will book any work in. They aren't interested in you as a customer but they will take your money quite happily.

7 de fevereiro de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Good Afternoon Mr Brown,
We apologise that you feel that the team contacted you more than you felt necessary.
The survey in Jan 2024 identified issues with your drainage which needed attention.
We emailed to ask if you wanted a quote to complete the repairs. The handler called 2 times following this and received no response so we closed our file.
In Jan 2025 we received an email some 12 months later asking for a private quote, we advised due to the length of time since the original survey we would re CCTV. This survey revealed that the issue had deteriorated and was no longer suitable for lining.

We rescoped the works and you agreed to proceed. The handler was then in contact to arrange the works to take place.

Folowing on from a conversation with the claims handler he was concerned that the issues would continue to get worse.

Again please accept our appologies we were only trying to assist with your ongoing issue.

Classificada 5 em 5 estrelas

First class service

The communication from the company was first class.
They gained permission from the neighbours, and informed them when the job would go ahead. Everybody happy.
The guys on site, Chris and his colleague, were professional and courteous.
They found the problem with the water supply straight away (where a previous contractor had failed). They installed a new water supply pipe to the property very quickly.
The site was left in as good as new condition.

24 de fevereiro de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi John, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Classificada 5 em 5 estrelas

Fast

Fast, efficient service. Plumbers knew what they were doing and fixed the issue quickly

19 de fevereiro de 2025
Opinião espontânea
logótipo da Catalystservicesuk

Resposta da Catalystservicesuk

Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais