Intact Insurance UK Opiniões 10

Warning .
if your a buisness owner looking for a quality insurance company to look after your customers best interests i would certainly not recommend this company!
if your looking to upset your customers even more than the reason they need to use your insurance this is the company for you !
i did get paid after 4month , clear cut case loads of cctv so why it was such a difficult and lengthy process i have no idea .
i do not recommend!
i can’t think of a worse company to deal with !

OVERVIEW: (SEE PREV REVIEW)
I took out a Landlords Insurance Policy with Intact Insurance (prev RSA Insurance) via Swinton Insurance Broker.
Due to an accident within the property, a claim has been raised for accidental damage to landlords contents.

My claim was logged with Intact back on 29th January 2026, we are now on 2nd March and this claim has still not been resolved.

On 23rd February I contacted Joanne at Allied to follow up on why the information requested from the previous insurer still had not been received, she claimed she had chased the company but there was no timeframe or deadline to how long this could take. I asked if it would benefit from us contacting the insurer to chase, or whether there was any docs we supply her with to resolve. She stated she had all information required from us, and not to contact the prev insurer.
Another 4 working days passed and after asking Intact to step in and resolve the issues with Allied, they said they couldnt do anything but wait for this report. I contacted Joanne again who advised there is no deadline for waiting for information, we are currently 4 weeks in at this point, she then states for us to contact the prev insurer.
I rang the insurer, and after an hour on hold, it was advised they had managed to find a request document in an old claim file that was allocated incorrectly because Joanne didn't call first, and sent the request to the wrong email. Had i not called, this information request would have never been actioned.
Today, the information that had been sent to Joanne by the prev insurer now was apparently unable to open and needed to be requested in an alternate format, meaning another working day spent not completing the report.
All requested documentation was issue to Allied on 11th/12th February, Joanne has advised she has all documentation, and that all we are awaiting is the information from LV regarding the previous policy held.

I have never experienced, or heard of such extremes being taken to attempt to source some sort of way to discredit a simple contents/accidental damage claim of low value.

I have severe concerns relating to the future protection of my home, and its contents with this insurer.

They start the process of a claim like they are the company who deal with it, ask for the basic information, request no additional images, no additional information, no requests to keep the damaged goods, etc and then lie to you that your claim requires approval from another team, in-fact your claim has been handed to another company who spend unnecessary amounts of time trying to source unnecessary information in an attempt to discredit your claim, taking potentially months before issuing any form of 'report' to Intact.

It is the worst process I have ever experienced, let alone ever heard of, reputable companies, have in house teams who validate claims, and the necessary paperwork to process claims, whereas Intact are happy to pay a third party to do everything in their power to discredit their customers who have paid a premium to protect their homes and belongings

I will continue to update.

There the best advert for using a claims company,had a claim which I thought was simple to solve was I wrong I've phoned,was always to told that jul,b who was incharge of my claim was unavailable,I assume she was a WFH person,she is supposed to call but never has ,so I sent a letter ,still no contayct, I've sent emails but still no reply, so im going to get a claims com who I didn't want to use and cost them more money.. claim no. 001-01-165648

What a terrible experience with RSA /INTACT .I put a claim in for our Leaky roof.It was coming through the ceiling.we got a local roofing company to look.they changed the batons put new waterproofing in and new lead flashing!reused the tiles.when I contacted RSA. They totally dismissed my claim said roofs should be maintained ever 6/12 months (really). said we should have waited for there surveyors. Even though water coming through ceiling constantly!They said would have to check weather forecast.it has done nothing but rain for the last 3 weeks.Have been with Nationwide over 30 years also had mortgage with them.Dismissed my claim within 48 hours.House insurance not worth the paper it's written on.£420 down.the drain.The claim was only for £1820.Never ever claimed off insurance.even car insurance.Do not get home insurance with Nationwide/Royal sun alliance/Intact.Total waste of time!

I have raised a complaint (for good reason) and have had the misfortune of dealing with 'Andy' Wright who is apparently head of Trustee operational services for the SAL pension Scheme (which my complain relates to).
Having previously advised that my formal complaint should not have been dealt with by the people I was complaining about and raised many valid point he has taken a lengthy amount of time to respond and the response I have received is the most incompetent effort I have ever come across!
It would appear that he finds no issue with formal complaints being handled by the people they relate to and having complained that over 50% of my valid arguments have been ignored, highlighting what has not been responded to, he has chosen to continue to ignore the points I have never received a response to.
Whilst the matter will be referred to The Pensions regular and the Pensions Ombudsman, I have pointed out that certain parts of the complaint do not relate to matters that they will get involved with and he needs to respond!
He has ignored repeated requests for the contact details of the firms managing director.
The complaint was actually handled arguably better prior to his involvement in terms of not ignoring 99% of the items that need to be addressed.
He has advised that he reports to Mrs S Mismar. If Mrs Mismar can review the internal dispute resolution procedure stage 2 he has handled for myself, Jason Boyer and try and ensure Mr Wright receives appropriate training so that no other client has to same dismal encounter with him.

RSA have rebranded themselves as intact insurance and are still the worst company in the insurance industry . Stay clear of this rogue insurance businesses, report them to FOS or FCA . Jonathan Adams is declining the claim without even looking at evidences in detail. Very bad people at RSA , now they call themselves “ Intact insurance” RSA had a very bad reputation in the insurance industry . Stay clear as they will denie all genuine claims !!

Storm Éowyn

Wikipedia
Storm_Éowyn
a powerful and record-breaking extratropical cyclone which hit Ireland, the Isle of Man and the United Kingdom on 24 January 2025 and hit Norway
after this storm I lost some roof tiles ,damage to the plastic guttering and damage to external storm doors, the tile loss caused roof leaks.
Inspector came ,took some pictures on his phone then told me it was an old roof,I pointed out to him that prior to the storm they were fine, still not repaired and we have have several other storms that have nt caused any damage.
They will do everything to aviod paying out, I have since left them as should everyone else .
to some up Useless money grabbers

We are the customers of one of Intacts clients so are unfortunate enough to have to deal with them following their client writing off our car whilst in their care. Intact did not contact us, at all, meaning we have to do all the chasing. They do not take vital information ( bank details) despite having several opportunities to do so and then wait for days until once more we call them. They did not advise us that our settlement is subject to the clients policy excess or how much this will be. We are now chasing the garage to get the excess back. Intact won't help with that either. The service is nothing short of terrible and I can say we hope to never have to deal with them again.

I have been dealing with an Insurance claim that was raised on behalf of my Father-In-Law. He was 92 and in hospital when the claim was submitted and Intact (RSA then) did nothing after repairing the drains in August 2022. It now transpires, over three year later, the drains may not have been the sole cause?
Work started again in May 2024 and stopped in June 2024 with no explanation. They put a sign on the kitchen door warning against entry and supports holding the ceiling up. The only bathroom in the property is accessed via the kitchen so it was clear the house was uninhabitable.
The only member of staff I have dealt with at Intact that had any creditability was Mr Waterworth who left the company last year. If anyone reading this review knows Mr Waterworth (I believe staff past/present read these reviews) it would be really helpful if he could contact me.
Mr Waterworth dealt with the first complaint and agreed to cover my losses. He gave me 48 hours to accept his offer and when I submitted the details Intact alleged the final offer I had 48 to accept was for my losses to be considered?
When I complained about this Ashley McGhee had an “impartial” review done by his colleague Claire Gordon. The quality of this “impartial review” can be seen by one of Gordon’s findings about the house being uninhabitable. “She was not aware of where the query had come from”. Honestly, this is what Clair Gordon alleged. Intact are now admitting the house is uninhabitable only because my Son is having to live there.
The level of incompetence has been unbelievable. My Father-In-Law passed away in March 2024 yet they continued sending correspondence with documents they wanted him to sign 8 months after he had passed. His legacy, the house, is now derelict thanks to Mr Norgrove and the incompetent, neglectful and shameful staff that work for him.
Are Ken Norgrove and Intact crooked cowboys? Ken Norgrove’s name is above the door and all of the above is true….
My advice, write to your MP and the Financial Conduct Authority. The consumer champion Which have submitted a super petition to the Financial Conduct Authority calling for action to be taken about the way insurers deal with housing claims. We need to stop companies like Intact operating without account or responsibility. Better still, we need to stop Intact operating completely.
If Mr Waterworth is aware of this review is agreeable to be contacted could you please instruct Jonathan Addams (0800 107 6160 ext 828966) to facilitate the exchange of contact details. It would be helpful if a short review could be undertaken confirming you have done this.