Living in Reunion Island, ordered a pair of shoes is never easy beacuse of the distance. My order was prepare quickly and I've received it in short time. Quality is perfect !
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Coloniale,Capri,Lapo antilope,Butterfly x2,Jane2, Paul De Lanouvelle x Caulaincourt, que de beaux et confortables souliers acquis auprès de cette belle Maison de création et de passionnés ! Compéten... Ver mais
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I bought a pair of dress sneakers and was assured the leather was soft and flexible like my last pair- but it was, as feared, not really the case. Second- the pair is black sole and upper and I found... Ver mais
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Depuis ma rencontre avec la maison Caulaincourt Chaussures, datant de l’ouverture de sa 1ère boutique à Haussmann, je n’ai jamais cessé de lui être fidèle. Des lignes classiques de souliers aux... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Informações de contacto
59 avenue Kléber, 75116, Paris, França
- contact@caulaincourt.paris
- caulaincourt.paris
4,5
Excelente
251 opiniões
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Living in Reunion Island
Living in Reunion Island, ordered a pair of shoes is never easy beacuse of the distance. My order was prepare quickly and I've received it in short time. Quality is perfect !
11 de março de 2026
Merci pour cette belle expérience !
24 de fevereiro de 2026
Caulaincourt. Is one of the best shoemakers in Paris
Hello
As always Caulaincourt ticks Good service all the boxes ! Good service combined with top craftmenship !
13 de janeiro de 2026
Great shoes!
2 de fevereiro de 2026
I bought a pair of Bronx loafers in…
I bought a pair of Bronx loafers in august 2025 – the delivery of the order got delayed so I received the shoes in Copenhagen in October a few months delayed. I was to be honest a little disappointed with the actual product and I sent an email to Caulaincourt about this in November 2025. I have now re-sent the same email 3 times – Still at this date I have not received any response from the company!!
21 de janeiro de 2026
No QC, bad experience
I ordered one pair of "patina express" shoes, they sent another model. 100 euros cheaper, not what I purchased. These shoes had already a good bunch of scuffs and marks too.
Support was absent,I have been lucky to eventually be in touch with what seems to be the webmaster/communication guy who helped.
Eventually I received what I ordered after easily another week.
Alas, what looked like a dramatic flaw to me: one shoe with 2 tan leather slabs on one heel. The other shoe had 3 slabs of leather in a much darker color. At 500+ euros, it's not acceptable.
I shipped them back and was told it's not a flaw but a feature proving their high quality standard. Well, not for me, even as a B stock I would never buy shoes of different colors and height.
The size advisor was not accurate for me, it indicated 1/2 too small.
Patina Express models are not done in Paris, but in the 3rd party factory somewhere in Europe. Clearly not indicated on the website.
All in all, very poor experience, lots of stress, and non existing QC.
8 de julho de 2025
Resposta da Caulaincourt
Dear Mr. Sifi,
Thank you for taking the time to share your feedback. We are genuinely sorry to read that your experience did not meet your expectations, and we would like to clarify a few important points.
First of all, we were quite surprised by your comment regarding the absence of customer support. Our records show that you contacted us twice on the same day, only a few hours apart, and that we replied to your request within 24 hours. We also recall that our exchanges were cordial and constructive throughout, which makes this remark all the more unexpected.
That being said, it is true that two unfortunate incidents occurred with your order. This situation is highly unusual given our usual standards and the experience reported by the vast majority of our clients. We fully acknowledge these inconveniences and regret the frustration they may have caused.
Regarding the heels, we took the time to explain the nature of the color variation you observed. While we readily acknowledged that the difference in the number of leather layers between the two heels could be considered a defect, it is important to emphasize that both heels were strictly identical in height. Nevertheless, we fully understand that this aesthetic aspect did not meet your expectations.
As you clearly stated your wish to receive a refund, we were unfortunately unable to propose an alternative solution such as an exchange or remake. However, in light of the inconvenience caused, we did offer a goodwill gesture in the form of a promotional code (in addition to your refund), as a sign of our consideration.
We sincerely regret that this experience led to dissatisfaction and stress, and we thank you for having shared your perspective. Your feedback remains valuable to us as we continuously strive to uphold the level of quality and service expected from our Maison.
Le produit n'étant plus disponible
Le produit n'étant plus disponible, on m'a proposé de profiter de la même remise sur toute la même gamme à l place, ce qui était très élégant. Par contre, une fois le nouveau modèle reçu, il n'était pas conforme... et je fus remboursé sans autre possibilité, c'est dommage.
9 de outubro de 2025
Resposta da Caulaincourt
Cher M. Amsellem,
Nous sommes désolés que le modèle que nous vous avons proposé en remplacement de votre Cévennes Cognac 42 n’ait pas entièrement répondu à vos attentes.
Le modèle que vous aviez initialement commandé était un produit en série limitée proposé pendant une période de promotion particulièrement intense, ce qui explique son indisponibilité. Nous avons néanmoins été ravis de pouvoir vous proposer une solution alternative dans le but de vous satisfaire pleinement, et nous vous remercions pour vos propos positifs à ce sujet.
Nous avons également été ravi de vous revoir sur notre site ce mois-ci et espérons que vous profitez pleinement de votre nouvelle paire récemment acquise!
Produit toujours très beau
Produit toujours très beau. Bonne Communication. A voir dans le temps pour la durabilité (découvert il y 3ans)
8 de outubro de 2025
Resposta da Caulaincourt
Bonjour Monsieur Lapeyre,
Merci beaucoup pour votre retour et pour vos compliments sur nos produit ainsi que sur notre service client. Nous sommes ravis que vous continuiez à apprécier notre Maison après ces trois années!
Nous espérons qu’il continuera à vous satisfaire pleinement dans le temps et restons à votre disposition pour toute question ou besoin futur.
Good quality and reasonable price
The shoes are very good and high quality. Their staff is very respectful and helpful
24 de setembro de 2025
Resposta da Caulaincourt
Dear Mr. Jalal,
Thank you very much for your kind words. We are delighted to hear that you are satisfied with both the quality of our shoes and the service provided by our team.
Your feedback is greatly appreciated and encourages us to continue offering the best experience possible to our clients.
The best looking and most comfortable…
The best looking and most comfortable shoes I had the chance to buy!
Great job from the Team
24 de setembro de 2025
Resposta da Caulaincourt
Dear Mr. Marion,
We truly appreciate your kind words. It is wonderful to hear that you enjoy both the look and comfort of your shoes. Our team will be delighted to know their work made such a positive impression.
Thank you again for your feedback, and we look forward to serving you in the future.
Expérience exceptionnelle
Expérience exceptionnelle ! Très beaux produits et qualité de service parfait ! Je recommande.
9 de setembro de 2025
Resposta da Caulaincourt
Merci infiniment pour votre message ! 💫
Nous sommes ravis que vous ayez apprécié nos produits et notre service. Votre recommandation nous touche beaucoup — au plaisir de vous revoir très bientôt !
Great quality and amazing shoes !
26 de agosto de 2025
Resposta da Caulaincourt
Thank you sincerely for your feedback! 🙏
We are thrilled to know you are pleased with your shoes and their craftsmanship.
Enjoy them well — and we look forward to welcoming you again soon!
Très bon service client
Très bon service client, souliers de très bonne qualité et originaux.
22 de agosto de 2025
Resposta da Caulaincourt
Un grand merci pour votre retour ! ✨
Nous sommes ravis que nos souliers et notre service aient su répondre à vos attentes.
Votre satisfaction est notre plus belle récompense !
Perfect shoes total luxury
Perfect shoes total luxury. Worth the price and the time it took. Sneakers Aventador.
21 de agosto de 2025
Resposta da Caulaincourt
Thank you so much for your wonderful message! 💎
We’re truly delighted that your Aventador sneakers lived up to your expectations — their craftsmanship does take time, but it’s all part of creating something exceptional.
Enjoy them to the fullest!
Souliers et service client excellent !
Souliers de très bonne qualité et service client au top!
Rien à redire !
3 de julho de 2025
Resposta da Caulaincourt
Un immense merci pour votre message !
Nous sommes ravis que nos souliers et notre service aient su vous séduire.
Votre satisfaction est une belle récompense pour toute notre équipe !
Achat très facile
Achat très facile
Service client rapide et efficace
Je recommande à 100%
10 de julho de 2025
Resposta da Caulaincourt
Un grand merci pour votre message ! 🙏
Nous sommes ravis que votre expérience ait été fluide et agréable.
Votre recommandation nous touche beaucoup — au plaisir de vous accompagner à nouveau dans vos achats et vos souhaits !
Service client défaillant sur le site…
Service client défaillant sur le site ecommerce!
Client depuis plus de 10 ans dans la boutique rue Chomel ou j'ai toujours eu un excellent service, je dois partager (ce que je ne fais jamais) mon énorme mécontentement avec le service ecommerce. Erreur de produit, suivit d'envoie approximatif, difficultés pour effectuer un échange du à leur erreur, ton péremptoire dans les échanges, à croire que le client est responsable de leurs erreurs... rien ne va!
Caulaincourt font ils appelle à un sous-traitant? L'amateurisme du service client est confondant!!!
J'espère pour eux que leur Fondateur, Alexis Lafont, lira ce message et prendra des mesures correctives. Pour ma part, c'est fini!
GB
31 de julho de 2025
Opinião espontânea
Great product but minor complaint is…
Great product but minor complaint is the logo on the shoe glove shiner wasnt centered.
4 de junho de 2025
Resposta da Caulaincourt
Thank you very much for your feedback! 🙏
We’re delighted that you love the product, and we truly appreciate your attention to detail.
We’ll make sure to share your remark with our workshop so we can improve — every detail matters to us.
The quality of the service and products…
The quality of the service and products is amazing.
20 de junho de 2025
Resposta da Caulaincourt
Thank you so much for your kind words! 🌟
We’re truly happy to know that both our products and service met your expectations.
Your satisfaction means a great deal to us — we hope to see you again soon!
Fast shipping and awesome shoes!
16 de maio de 2025
Resposta da Caulaincourt
Thank you so much for your kind words!
We’re thrilled to know you’re pleased with both the delivery and your shoes — we hope you enjoy wearing them as much as we enjoyed crafting them!
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