Cavalier Coins Ltd Opiniões 9

Resposta da Cavalier Coins Ltd

14/04/2026

Hi Steve,

Thank you for your feedback — we’re sorry for the frustration this situation has caused.

On this occasion, the Kennedy Half Dollars were unfortunately listed at an incorrect price due to a manual pricing error. As a small business dealing in precious metal coins, our prices are closely linked to fluctuating bullion markets, and occasionally mistakes can occur when listings are updated.

As soon as we identified the issue, we made the decision to cancel and fully refund the order rather than fulfil it at a loss. We appreciate that this is disappointing, particularly when an order has already been placed, and we completely understand why it felt frustrating from your perspective.

To clarify, our pricing is not based purely on silver weight alone — it also reflects factors such as sourcing costs, availability, handling, and market demand. However, we accept that the timing of the correction understandably led to concerns.

This was not an attempt to act unfairly, but rather to correct a genuine pricing error. That said, we recognise that the experience fell short of expectations, and we will be reviewing our processes to reduce the likelihood of this happening again.

We do appreciate you bringing this to our attention.

Kind regards,
Cavalier Coins Ltd

Resposta da Cavalier Coins Ltd

3/04/2024

Dear Sean,

We want to extend our sincerest apologies for the situation you've experienced. We understand the frustration and disappointment that comes with receiving products that do not meet your expectations.

We have not had any communication from you and were unaware that you were dissatisfied with your order.

At Cavalier Coins, we pride ourselves on the quality and authenticity of our products. We have stringent quality control measures and authentication processes in place to ensure that every item we sell meets our high standards. That said, we take your feedback very seriously and are immediately initiating a thorough investigation into your order.

We are committed to making things right. To help us resolve this matter efficiently, could you please contact us directly at Info@cavaliercoins.com with details of your order and any additional information about the coins in question? We would like to offer you a full review of your purchase, including an appraisal by our experts, and discuss the best course of action, be it a replacement, return, or a full refund.

Your trust and satisfaction are of utmost importance to us, and we are dedicated to restoring your confidence in our business. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.