First timer Caviar, Roe and Black Truffles were all firsts for me so I don't exactly have anything to compare it to, but for what it's worth everything was really good. I was surprised with th... Ver mais
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Very fast delivery. This was my first time trying caviar and it was easy to tell it was all clean and high quality. Excellent customer service as well. Nicely done!
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There was an issue with the delivery …. Before I had to look into it , your team reached out to me first to let me know they were aware of the issue and made me feel confident that it would be resolve... Ver mais
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I found CaviarHub online and thought what a great idea. My sister has had a terribly trying 18 months and wanted to gift her a special treat, something that she wouldn’t do for herself. I sent her a... Ver mais
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Informações sobre a empresa
- Mercearia gourmet
- também em
- Fornecedor de produtos alimentares
- Grossista de frutos do mar
- Produtor de alimentos
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Thank You!
Great customer service - super fast shipping. Very happy with quality of product (we got the white sturgeon)
8 de outubro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Ali!
Thank you for your review :) We're so happy you loved your order and look forward to serving you again soon!
Jerky and truffle OMG so good
Ordered a bunch of Jerky and truffle paste and this stuff is like crack, OMG so good, would highly recommend!
10 de novembro de 2025
Opinião espontânea
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Dan,
Thank you for your review. We look forward to serving you again soon!
Two Thumbs Up
Products arrived as advertised and the service/communication from the team was fantastic when part of my order was out of stock.
25 de agosto de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jeff,
Thank you for your review. We appreciate your patience while we fulfilled your order :)
We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lesley,
Thank you for your review! We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kendra,
Thank you so much for your review! We look forward to serving you again soon :)
Resposta da CaviarHub - Caviar & Gourmet Food
Bonjour Annie,
Merci pour votre commentaire. En examinant votre commande, nous constatons que vous n'avez commandé qu'une seule cuillère.
Nous avons pris la liberté de vous renvoyer le récapitulatif de votre commande afin que vous puissiez voir qu'une seule cuillère a été commandée :)
N'hésitez pas à nous contacter si vous avez des questions !
Great product I would just suggest a…
Great product I would just suggest a better packing set up the product came not quite cool enough in sealed bag left on our porch with small ice pack you need to use better ice packs in box set up for the quality or product shipping.
21 de julho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Deyzi,
Thank you for your review! Your feedback will be shared with our team to further improve our deliveries in the future. We look forward to serving you again soon!
Order arrived leaking
Order arrived with open jar that leaked everywhere. Had to throw away the whole order
21 de julho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Karin,
Thank you for your review. We see that our team tended to your concern right away and issued you a full refund given the circumstances.
Again, please accept our most sincere apologies for the way your order was handled by our shipping partner.
Please do not hesitate to contact us should you need anything else
Edited
The caviar arrived spoiled from being delivered on a hot day. Sadly I didn't get to try how good it was but the customer service was great so I'll definitely try again. They fixed the situation for me and I appreciate it since it wasn't their fault, just bad luck with the weather. I will definitely try ordering again on a way colder month.
17 de julho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Marami,
Thank you for your review. We are very sorry to hear that you got sick, that is extremely unusual especially given that the order was delivered in under 24 hours.
One of our team members will call you to get a better understanding of the situation and to help make this situation right for you.
We look forward to speaking with you!
Excellent service de livraison et…
Excellent service de livraison et surtout excellent produit!
14 de julho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Bonjour Véronique,
Merci pour votre commentaire. Nous nous réjouissons de pouvoir vous servir à nouveau bientôt !
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Beetha,
Thank you for your review. We would be very grateful if you could share more information about your experience.
We see that your order was delivered in exactly 24 hours and that our team responded to your support request within a few hours.
We look forward to hearing from you!
Everything arrived beautifully
Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.
1 de junho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Maie,
Thank you for your review and feedback! Masago, tobiko, and lumpfish are always dyed with natural ingredients (squid ink, beet juice, yuzu, citrus, etc). Their natural colour is a pale yellow or very dull orange.
We're happy to hear that your order arrived beautifully, and we look forward to serving you again soon!
The caviar was hot...
My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think either more ice should be added or delivery should be faster, especially if you're paying so much for expedited shipping.
23 de junho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Amy,
Thank you for your review. We see that your order was delivered in less than 22 hours.
We preemptively emailed you the following prior to shipping your order on June 23 at 12:52 PM:
Hi Amy,
As temperatures rise, you may notice that the ice packs in your delivery arrive thawed or melted. Rest assured, this is entirely expected and does not compromise the integrity or quality of your caviar. Our products are expertly pasteurized to ensure excellence from our warehouse to your kitchen.
For optimal enjoyment, we recommend refrigerating your caviar immediately upon arrival.
We appreciate your discerning taste and thank you for choosing us.
CaviarHub
If you would like to discuss this matter further, feel free to reach out to us by phone, email, or live chat - one of our team members will be eager to assist you :)
Excellent experience 5 star review!
Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.
18 de junho de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Ann,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Warm package, poor customer support
The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will likely discard it. I sent support an email four days ago and have yet to hear back. Very disappointing as today is my birthday and I can't eat the special treat I ordered for myself. You need to monitor support emails!! The jars are also pretty small.. I had an 85g can of tuna and I expected it to be roughly the same size but I guess caviar is heavier. Happy enough with the truffles though.
30 de abril de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Seonaid,
Thank you for your review and feedback. We see that your order was delivered in under 48 hours but we understand your concern about the condition upon arrival.
Please rest assured that it is normal for ice packs to melt during transit, particularly in warmer weather. The purpose of the ice pack is to help buffer the product’s temperature during shipping—not necessarily to remain cold upon arrival.
Importantly, the caviar you received is pasteurized, which makes it shelf-stable for short periods and safe even if the ice pack has melted.
Regarding your support request, we do not see any emails from you. Our team normally answers within 24 hours.
We recommend using our contact form or calling us for swift service.
We’re happy you enjoyed the truffles, and we'd love the chance to make this right for you. Please feel free to reach back out—we’ll make sure it’s handled quickly.
Delicious Salmon Roe
Your Salmon Roe is an excellent product which your company delivered on time.
I look forward to buy more of your delicious Salmon Roe in the near future.
Thank you!
24 de março de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lori,
Thank you for your review and kind words. We look forward to serving you again soon!
Commande reçue très rapidement
Commande reçue très rapidement. Très bons produits (truffes, œufs de truite et saumon). Sauf que le beurre aux truffes n’était vraiment pas dans un bon état (fondu et refigé ensuite). Tenté de rejoindre à deux reprises le service à la clientèle, sans retour.
21 de abril de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Bonjour Caroline,
Nous vous remercions d'avoir pris le temps de discuter avec notre équipe au sujet de votre commande. Comme promis, nous vous avons remboursé le beurre compte tenu des circonstances. Notre équipe se tient à votre disposition pour tout complément d'information !
The one we received may not be as…
The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous company we buy our roes every year.
18 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Gerovie,
Thank you for your review and feedback.
We see this order is from last November, so the product may have expired by now.
We take these matters very seriously, so one of our team members will contact you within 48 hours to get more information on the situation.
We thank you for your patience while we look into this for you.
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Luis,
Thank you for your review. We are so happy to hear that you enjoyed your order! We look forward to serving you again soon :)
Arrived quickly and still in ice ( and…
Arrived quickly and still in ice ( and we are very rural) taste fantastic
17 de março de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Eva,
Thank you for your review! We are so happy to hear that you loved your order. We look forward to serving you again soon!
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