First timer Caviar, Roe and Black Truffles were all firsts for me so I don't exactly have anything to compare it to, but for what it's worth everything was really good. I was surprised with th... Ver mais
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Very fast delivery. This was my first time trying caviar and it was easy to tell it was all clean and high quality. Excellent customer service as well. Nicely done!
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There was an issue with the delivery …. Before I had to look into it , your team reached out to me first to let me know they were aware of the issue and made me feel confident that it would be resolve... Ver mais
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I found CaviarHub online and thought what a great idea. My sister has had a terribly trying 18 months and wanted to gift her a special treat, something that she wouldn’t do for herself. I sent her a... Ver mais
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Informações sobre a empresa
- Mercearia gourmet
- também em
- Fornecedor de produtos alimentares
- Grossista de frutos do mar
- Produtor de alimentos
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am waiting still for my order of six…
I am waiting still for my order of six days, GEORGE G.
5 de março de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Mr. Gador,
We see that your order was delivered in 3 business days.
We left you a voicemail letting you know that your order was already delivered, please feel free to call us back should you require any assistance!
Delivered on EXACTLY the day it was…
Delivered on EXACTLY the day it was needed. Great chilled delivery. Beautiful product. When I win the lottery, I'll be ordering again! Thank you.
17 de fevereiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Stephen,
Thank you for your review! We are so happy to hear that your order arrived when expected.
We look forward to serving you again when you win the lottery :)
The new packaging is impressive
The new packaging is impressive. Everything was ice cold even though it always takes several extra days for shipments to reach my remote-ish location.
6 de janeiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Marina,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)
Great value and amazing products
Great value and amazing products! Shipping was as advertised
22 de janeiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Thank you for your review and kind words. We look forward to serving you again soon!
The best salmon caviar on the market.
The best salmon caviar on the market.
Fast delivery.
Thank you guys, we will buy again.
Now we are planning to try your black caviar.
20 de janeiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Elena,
Thank you for your review! We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Bob,
Thank you for your review and kind words. We look forward to serving you again soon!
Bought 2 if the salmon roe...delivery…
Bought 2 if the salmon roe...delivery was quick and efficient...well packed. The salmon roe was excellent...will buy again
17 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Marie-Josee,
Thank you for your review. We look forward to serving you again soon!
Loved everything
Fast delivery. Pleased with how you package everything so safely.
Was a gift for friends and they LOVED everything. They were impressed with the quality.
15 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Sue,
Thank you for your review. We are so happy to hear your friends loved their caviar! We look forward to serving you and your friends again soon!
First time ordering
First time ordering. Delivery was still icy cold due to the way it was packed. Perfect taste ! I'll order again. Thanks
8 de janeiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Fonnie,
Thank you for your review. We look forward to serving you again soon!
Delicious product misleading shipping
The product itself is delicious, however I was slightly frustrated as I paid express shipping and it took the delivery 10 days to arrive, when the website promised next day shipping. To be fair, I ordered it on a weekend so next day may have not been possible, however it should have been shipped on the first business day in that case ….
6 de janeiro de 2025
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Natalie,
Thank you for your review and feedback! The unusual delay was because, as indicated throughout our online store, we were closed for the holidays from December 19 to January 5.
Your order shipped out on January 6 and was delivered the next day.
We apologize for any inconvenience this may have caused and hope to get the opportunity to serve you again in the future :)
Excellent experience and will order again
Delivery was fast and the caviar was tasty!! Everything was well packaged. The family really enjoyed it.
28 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lauren,
Thank you for your review and kind words. Wishing you and your family happy holidays!
Outstanding commitment to customer service
Delivered as promised with no issues or challenges. The #1 thing that will keep me ordering from ordering again, is that they answer the phone!!
23 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi David,
Thank you for your review and kind words. We hope you are enjoying your order and look forward to serving you again soon!
We ordered four 1oz raw salmon jars
We ordered four 1oz raw salmon jars. What a surprise one of them was not sealed, and had a mould. Needless to say we didnt even try it. The other three were extreamly solty, with a strong fishy smell not realy enjoyable. I intend to drive to the Dorval packing factory and return this product.
Hope to hear your response
Piotr Lipert
514 575 2484
17 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Piotr,
Thank you for your review and for bringing this to our attention. Please accept our most sincere apologies for the way your order arrived.
A member of our team will give you a call to gather information on this unusual situation. We take these matters very seriously.
We have issued a FULL REFUND in the meantime.
We look forward to speaking with you.
Resposta da CaviarHub - Caviar & Gourmet Food
Merci France!
Very good products and service
Very good products and service. Problems, if any, are dealt with promptly.
17 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Danny,
Thank you for your review and kind words. We look forward to serving you again and wish you very happy holidays!
Erreur de commande
Erreur de commande
Achat demandé: 2 contenants
Livraison: un seul contenant.
Prière de créditer mon compte.
Merci.
Joyeuses fêtes à tous 🎄
14 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Veuillez accepter nos plus sincères excuses pour cette erreur.
Nous vous avons remboursé le pot manquant. N'hésitez pas à nous contacter si vous avez besoin d'autre chose.
Nous vous souhaitons de très bonnes fêtes de fin d'année !
Very good we ate it in one sitting.
15 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Dean,
Thank you for your review. We look forward to serving you again soon. Happy holidays!
Item was as described and arrived quick!
3 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Alexander,
Thank you for your review and kind words! We hope you enjoy your order and look forward to serving you again soon! Happy holidays!
The product was delivered to a friend…
The product was delivered to a friend as a birthday present with very specific directions that it was not to be left if the friend was not home. The product was shipped with a small ice pack to keep it cold. The product was taken back to the couriers warehouse where it sat warm over the weekend awaiting a re delivery. Needless to say the very expensive gift ended up being worthless when it was finally picked up. Company offered nothing and customer service has been non existent. I will never recommend nor order from this company again.
5 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Chris,
Thank you for your review. We are sorry to hear about your experience.
We see that our team assisted you promptly with your requests to change the delivery address and regarding the missed delivery.
Purolator attempted to deliver the package within our advertised timeframe and the package was available for pickup on Friday morning before the weekend.
The package was only picked up the following Wednesday, almost a full week after the initial delivery attempt.
We work hard to ensure customers receive all delivery notifications so they can track their orders and make sure they are available to receive them.
We've gone ahead and given you a 50% refund on your order as a one-time courtesy given the circumstances.
We hope to get the opportunity to serve you again in the future and wish you very happy holidays!
Wow and wow again
Wow , first time customer . A real person called me to clarify something on my order . Can’t remember last time someone made that effort . Mail strike and Amazon says it can’t ship to me because of my location ….caviar delivered my order in two days . Amazing service good products and good pricing . I highly recommend
3 de dezembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Paul,
Thank you for your review and kind words! We look forward to serving you again soon.
Happy holidays!
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