First timer Caviar, Roe and Black Truffles were all firsts for me so I don't exactly have anything to compare it to, but for what it's worth everything was really good. I was surprised with th... Ver mais
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Very fast delivery. This was my first time trying caviar and it was easy to tell it was all clean and high quality. Excellent customer service as well. Nicely done!
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There was an issue with the delivery …. Before I had to look into it , your team reached out to me first to let me know they were aware of the issue and made me feel confident that it would be resolve... Ver mais
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I found CaviarHub online and thought what a great idea. My sister has had a terribly trying 18 months and wanted to gift her a special treat, something that she wouldn’t do for herself. I sent her a... Ver mais
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Informações sobre a empresa
- Mercearia gourmet
- também em
- Fornecedor de produtos alimentares
- Grossista de frutos do mar
- Produtor de alimentos
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product was packaged wonderfully
Product was packaged wonderfully. Haven’t tried the caviar yet saving it for Christmas and new year’s. Can’t wait though!
3 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kira,
Thank you so much for your review. We hope you enjoy your order and look forward to serving you again soon!
Great service and delivery
Great service and delivery. Will be ordering again for our shop!
25 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Steve,
Thank you for your review! We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Thank you for your review!
impossible to contact
impossible to contact
i have emailed and used their chat to speak to someone but have yet to be answered. it's been 3 days. i've also tried calling but always says agents are busy and hangs up.
update november 22 2024:
the response from the company is complete BS. there were no email from them not even in my junk mailbox.
i have called them in the time of their phone hours 3 times and still nothing.
checking the live chat and my messages from november 14+15 have still not been answered.
what a liar :)
9 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Carmen,
Thank you for your review. All emails typically get answered in less than 24 hours. Our emails may end up in your spam folder from time to time.
We've checked and can confirm that we replied to both your email and the missed live chat request we received from you.
Our phone lines are open from 9AM to 5PM EST Monday through Friday so it's possible you tried calling us when our phone lines were closed.
One of our team members will reach out to you personally to make sure that your questions or concerns are answered :)
--
UPDATE: Hi Carmen, we tried to call you today and left a voicemail to understand why you were not receiving our emails or live chat replies. Our last email to you was on November 18 and 12:26 PM.
Our team is on standby to speak with you should you need anything.
The quality of service is far beyond!
The delivery was fast.
The package was excellent.
The fish roe is so fresh and tasty.
Love it!
5 de novembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Phibie,
Thank you for your review! We look forward to serving you again soon :)
Great product and Great customer service.
Great product,
Great experience with my purchase online. Customer service was impeccable, email and followed up phone call regarding my shipment was very welcomed.
30 de setembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kimberly,
Thank you for your review and kind words! We look forward to serving you again soon!
Good product fast shipping
Good product fast shipping, a lot of packaging for one jar.
27 de outubro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Daniel,
Thank you for your review! We look forward to serving you again soon!
PS: the smaller the order, the more packaging is required to fill the space to ensure the jars do not break :)
Next day delivery
Next day delivery, careful packaging.
Got it for special occasion co ing up. Have not yet tried the caviar itself. Will advise?
15 de outubro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Nicholas,
Thank you for your review! We look forward to your product review and serving you again :)
Salmon caviar…
My family and I like their salmon caviar and I am buying caviar from CaviarHub Company for several years. It is a pleasurer buying from this company. Their staff are knowledgeable, helpful and pleasant.
Thank you for a very good product and services.
3 de outubro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hello!
Thank you for your kind words and for being a loyal customer :) We look forward to serving you again soon!
Received items quickly and in good…
Received items quickly and in good condition….thanks
19 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jim,
Thank you for your review. We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Niculae,
Thank you for your review and feedback. We are sorry to hear that you did not like your order.
Feel free to email us with more details so we can look into this further for you. Your satisfaction with our products and service are extremely important to us.
Great customer service
Excellent customer service. Very quick to answer questions on line… even on a Sunday.
3 de setembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Catherine, thank you for your review and kind words. We hope you enjoy your order and look forward to serving you again soon!
need to update website on time.and I…
need to update website on time.and I order trout roe but what I receive is samen roe.
I will order again on november. I hope this mistake will be fix
2 de setembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Chris,
Thank you for your review and sorry to hear that one of the products in your order was incorrect. Please get in touch with our team so we can refund you for the items you received incorrectly.
We look forward to speaking with you!
Nothing has arrived and there’s been no…
Nothing has arrived and there’s been no confirmation of the revised order given the product that is sold out.
27 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kristy,
Thank you for your review. We were waiting to hear back from you to see if you wanted us to ship an alternative product or cancel the order.
We sent you an email and left you two voicemails but we unfortunately never heard back from you.
We have refunded your order in full in the meantime.
Feel free to get in touch with our team if you would like to place a new order :)
Very fast delivery
21 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Olga,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)
Although the company was very helpful
Although the company was very helpful, my order was delayed, likely due to the flooding that has been causing chaos in the Montreal area. I certainly don't blame CaviarHub or Purulator for the inability to get the product to me in time.
Update: Caviar Hub wouldn't cancel my order, because of the 48 hour fine print on the website. On the phone with Caviar Hub when I was initially making inquiries, I had been really clear that there was only one day that would work for receiving the delivery, and Caviar Hub should have told me that they couldn't guarantee it and I wouldn't have bought it.
We managed to adjust things so that there was a slightly longer delivery window (part way into the next day), and the package coincidentally and fortunately arrived less than 5 minutes before the recipients had to leave. The caviar we got was delightful, but one of the items was missing from our order.
I feel like they meant well, but there is obviously a lack of attention to detail.
16 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jo,
Thank you for your review! Your order was successfully delivered on Friday morning, still within the advertised 24-48 hour promise :)
Please don't hesitate to contact our team should you need any other help. We look forward to serving you again soon!
Was first time and I'm going to buy, on worder to get free delivery.
The product is very good.
10 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Eugen,
Thank you for your review. We are so happy to hear that you liked our salmon roe! We look forward to serving you again soon!
The product never showed up
8 de julho de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Robert,
Please accept our sincere apologies. UPS lost your package and could not provide us with a detailed update. A full refund was issued to you as soon as you informed us of the issue.
Please don't hesitate to contact us if there's anything else we can do for you.
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Christina,
Thank you for your review! We hope you enjoyed your order and look forward to serving you again soon!
Excellent
Customer Service was Fantastic! My order arrived the very next day in a cooler and ice pack. I will definitely order from Caviar Hub again.
25 de junho de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Robert,
Thank you for your review! We hope your special guest enjoys their caviar :) We look forward to serving you again soon!
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