Celestyal Cruises Opiniões 

A full breach of trust. Canceled our cruise because of a private booking of the whole ship. Never again. Lost money on other bookings because of them. Ruined our summer.

Our experience aboard the Celestyal Journey on the Idyllic Greece itinerary was excellent, and we would definitely recommend this cruise. What impressed us most was the extraordinary kindness and professionalism of the entire crew. My wife has a disability in one of her legs, and from day one, everyone was attentive to her with care that went far beyond our expectations. At the buffet, they frequently offered to bring her food to the table without us having to ask, and they were always ready to help her during boarding the tenders and in areas with stairs. This warm and personal approach made all the difference and made us feel truly cared for.

We also loved the Idyllic Greece itinerary, which focuses almost entirely on the Greek islands. The only stop outside of mainland Greece was Kusadasi, which was also very interesting, so we felt the itinerary was very well designed.

The cabin was a pleasant space that surprised us with its spaciousness, comfort, and functionality. The buffet food was another highlight of the trip. We found a varied selection, high quality, and very well prepared, with options for all tastes. The evening shows were magnificent, with top-notch artists and very entertaining productions.

Finally, we really enjoyed traveling on a ship the size of the Celestyal Journey. Its size makes everything more accessible and personal, without the overcrowding of megaships. You quickly get your bearings, the service is more personalized, and a very friendly atmosphere is created.

It was a fantastic experience and we would travel with Celestyal again without hesitation. Many thanks to the entire crew for making our vacation so special.

Fantastic experience. The boat is smaller and older, so the entertainment is not as fancy as with other companies, which is exactly what I wanted. We were looking for a cruise that maximizes time on the islands and minimizes time on board.
The food was good, they change the menues every night in the two included restaurants so you didn't have to eat the same every day. The only complaint is that the free coffee tasted like dirt. If you are a coffee person, get yourself the coffee pack on your first day and go to Café Nation, that one was really good.
It would be nice to have access to soft drinks outside of the eating times. During the day you can only get water and some pretty nasty juices free of charge.
The cabin was clean and the housekeeping was very nice. It is an older boat, so the room was a bit outdated, but the beds, pillows, and linen were dreamy. The towels were a bit old and could use some replacement, but nothing too serious.
The crew was amazing, they speak so many languages so you could always find someone to communicate with.
It is not a super fancy experience if you are used to bigger ships, but the price is significantly lower, it avoids the typical cruise tourism, and you get so much time on ground that it doesn't matter anyway. If you are doing a cruise to enjoy the boat, maybe this is not for you.

Ich kann keinen der hier abgegebenen negativen Erfahrungsberichte bestätigen. Vielleicht hatte ich auch nur Glück, wer weiß, aber meine Kreuzfahrt verlief reibungslos. Von Anfang an. Wie gebucht, so bekommen.

An Bord der Celestyal Journey habe ich nur zuvorkommende, eifrige und freundliche Servicekräfte erlebt. Die Verpflegung - ein täglicher Genuss. Die Kabine - sauber und geräumig. Das Schiff an sich - nur halbvoll mit Gästen und deshalb sehr gemütlich und ziemlich menschenlärmfrei. Man hatte immer einen freien Platz im eleganten Hauptrestaurant, auf dem obersten Sonnendeck und in allen Bars.

Das einzige, was zu bemängeln ist und einen Stern kostet, ist die sonderbare Praxis, den Gästen die Reisepässe abzunehmen und erst am Terminal wieder auszuhändigen - was soll das? Zweimal auf dieser Reise muss man unnötigerweise seinem Pass hinterherrennen, damit man weiterschippern kann.

We booked a 7 night cruise in April, the voyage was cancelled due to the ship held up in Dubai. It was been o months and still no refund! The lack of information is concerning.

Celestyal cancelled my April 2026 cruise. That happens. But what also should happen is that THEY SHOULD NOTIFY YOU BY phone, text or email that your cruise was cancelled. Or at least put a splash page up when you log in to look at your cruise details. And at least STOP SENDING you mail..."Get ready, your cruise is only 1 week away!" I found out the cruise as cancelled accidently and AFTER I had left the US for Europe, Guess where they did put the cancellation notification? At their main website that you don't even see when you log into your booking details buried deep. You would have to explore and discover it. After cancelling a cruise, they should REFUND YOUR MONEY, right? But it's been 6 weeks and many calls and they still have not issue my refund. STRONG AVOID on this cruise line.

Compre un crucero por el Adriatico con salida el 4 de abril desde Atenas. La naviera cancelo unos días antes el crucero aduciendo problemas en el medio oriente. Solicite el reembolso de mi dinero y aun no me lo han regresado siendo que ya ha pasado casi un mes desde la cancelación. He escrito varias veces solicitando la devolución y no me responden.

Cancelled our Greek Isles cruise by bulk email, less than 2 weeks from sailing. We were already on our way, with flights booked into and out of Athens, along with accommodation before boarding. A stark contrast to their own super-strict payment and cancellation terms. I operate a holiday accommodation business myself in a popular ski area and just cannot imagine the carnage I would cause if I cancelled my guests' accommodation day before they arrive. Never got a chance to experience their actual service, but never will after that. Advise people to be careful if you expect this company to actually deliver what they promise.

Very disappointed by Ceslestyal's customer service. Originally, I booked just after Christmas when prices were low, and because there were issues with my booking, by the time I was actually booked, the prices had gone up. Then Celestyal canceled my excursions and took away part of my excursion credit. It took 3 weeks and countless interactions between Celestyal and my travel agent for this to be solved.

Then they dropped the prices of the cruise that I'm going on significantly (around $600 USD) and won't refund me the difference. The only thing they suggested was that I cancel my cruise and re-book at the lower price with no guarantees of getting the same room/class. I would have been fine with that except that if I cancel, I loose 50% of what I paid because my trip is in less than 60 days. That's hardly fair.

You'd think with all the issues Clestyal is having (having to cancel cruises, their boats stuck in the Middle East) that they would try to keep their existing clients happy.

Now considering just canceling despite loosing 50% as I am losing trust in this company completely.

Nous avons fait une croisière au départ de Dubai. Lors de la réservation Celestyal vous donne du crédit à bord, ce crédit nous l'avons utilisé pour faire des sorties hors du bateau. Les deux sorties annulées avec des raisons incompréhensibles, exemple : "vous êtes sortis trop tard du bateau", alors que Celestyal nous laissait pas sortir sous prétexte des contrôles douaniers à Abu Dhabi. Ils attendaient juste que le bus parte car c'était notre dernier jour. Nous étions plusieurs personnes dans le même cas... Cette croisière était une horreur ... 4 jours interminables.

El peor crucero en el que he estado
Agosto 2025, islas griegas.
Después de haber viajado con varias compañías, este ha sido con diferencia el peor crucero que he hecho.
Comida muy básica y de baja calidad (pasta, pizza, fritos y dulces industriales), piscina minúscula imposible de usar, espectáculos discretos y una organización del desembarco caótica: colas diarias de 1–1,5 horas solo para obtener número, más esperas adicionales para poder bajar a tierra. En un itinerario donde lo importante son las escalas, perder tanto tiempo es inaceptable.
Las bebidas tenían precios muy elevados y recargo por servicio, incentivando un bono de 150 € no reembolsable. Los bares estaban vacíos, lo cual dice bastante.
Horarios de restaurantes cambiantes y, en ocasiones, cerrados al regresar de excursiones organizadas por la propia compañía. Colas constantes en recepción. En una excursión contratada ni siquiera respetaron la ruta elegida y no hubo solución posterior.
En resumen: mala organización, baja calidad y relación calidad-precio muy cuestionable.
Si estás pensando en reservar este crucero, te recomiendo comparar antes con otras compañías que hacen rutas similares por las islas griegas y leer bien las opiniones.

I went on my daughter's 40th birthday for a weeklong cruise with both our husbands and her boys ages 3 and 5. It was fantastic! The staff were kind and helpful, and charming (except one woman who was in a rush one time). I was flabbergasted by the fabulous display of decorative cakes and cookies that our well costumed cafeteria cooks put out for us! The onboard activities were fun, and the entertainment shows were excellent!!! We didn't do tours, and figured things out on our own pretty well, so I can't rate that. My "cabin boy" made different animals out of my swimming towels every day... my grandkids were delighted to see the creations because their "cabin boy" didn't do that. I studied art and am sensitive to decoration, so I was impressed by the lovely diversity of the decoration in the common arias, restaurants, lounges, etc. I had a wonderful time, and if I cruise again I would would like to be on the same ship with the same crew. The only way it could have been better would have been if all the drinks were free!

This cruise was a complete disappointment from start to finish, and honestly, it felt like a scam.

First, our cabin was unbearably cold — stuck at 19°C — and even though we reported it right away, no one came to fix it. When we followed up, we were brushed off. We ended up spending the whole cruise freezing in an uncomfortable, poorly furnished cabin.

When we asked for compensation, the staff didn’t apologize or try to make things right — instead, they accused us of smoking on the balcony, claimed they had “evidence,” and even brought crew members to confront us. It felt like they were looking for excuses not to take responsibility for their own failures.

Even the deck experience was frustrating. On the first day, there were sunbeds with comfortable mattresses, but by the next day, all the mattresses were removed. We were given one ridiculous excuse after another (“wind,” “deck cleaning”) even when it was clearly not true.

The prices on board felt like another scam. Drinks were outrageously expensive, with no option to buy a package, and they add an automatic 18% service fee to every single drink purchase. It felt like being nickel-and-dimed constantly.

Most importantly, we never felt like valued guests. Instead of relaxing on holiday, we felt like we were there for the staff — not the other way around. The attitude and service made us feel unwelcome and unimportant.

Overall, between the freezing cabin, dishonest excuses, rude treatment, overpriced drinks, and the feeling that we were not respected as guests, this entire cruise was a nightmare. I will never sail with this company again and strongly warn others to think twice before booking.

Pour être honnête, sur la croisière elle-même j'aurai pu mettre presque 5 mais nous avions pré réservé et payé des excursions qui pour certaines ont été changées pour un problème de langue.
Lorsque les nouvelles excursions étaient plus chères, nous avons directement payé le surplus. Pour les excursions moins chères, nous devions recevoir un remboursement dans le mois suivant notre retour. Nous sommes en août et toujours aucun remboursement pour une croisière en Adriatique effectuée en avril 2025 !! C'est vraiment dommage car c'était la 2eme croisière avec eux et pas sur du tout que nous en fassions une 3eme. Il y a un manque d'honnêteté car nous avons fait une réclamation il y a 2 mois avec envoi des justificatifs et toujours pas de remboursement !

We are currently on the celestyal journey 2025, we have experienced old style tendering where queues are horrendous, and rude staff that have no people skills. If you have not booked on one of their excursions, they treat you like second class citizens and you get different info as to wait for a later tender, then get told off you are in wrong area each time. We have cancelled many tours as it takes hours to get off ship when tendering is needed, as we have missed the times of tours start times.
I have been on many cruise lines over my life time and can confirm this ship is working in the 90s regarding embarking,disembarking , tendering .process.

Contraté un pack de 3 excursiones, hice el pago y quedaron reservadas. Días más tarde cambié una de ellas por otra y tuve que terminar llamando al servicio de atención al cliente para que lo hicieran ellos, ya que la plataforma web no me dejaba. Pasados días más tarde, me desaparecieron todas las excursiones de la reserva y tuve que volver a llamar a atención al cliente para que las volviesen a poner, aunque al principio les costó entender mi problema, finalmente las volvieron a añadir "correctamente". Han vuelto a pasar 3 días de eso y han vuelto a desaparecer las excursiones de la reserva. He escrito al soporte y no han contestado, incluso un ticket que creé hace meses no tuvo ninguna respuesta. Estoy preocupado y frustrado ya que me estoy viendo sin excursiones el día del crucero habiéndolas pagado.
Celestyal, tiene que mejorar mucho si quiere tener un servicio excepcional de atención al cliente, ya que a mi parecer hay que prestar mucha mejor atención a las necesidades de los mismos, además de tener una mejor plataforma web, que sea mucho más fiable, robusta, segura, y que mejore la agilidad del cliente para tener un experiencia mucho más confortable.

I am currently on the Celestyal Journey and I cannot in good faith recommend this cruise to anyone following behind me. I so wanted to give this cruise a 5 star rating but they have been so bad that they barely deserve a 2 star.

I booked this cruise almost a year ago and selected all my excursions almost a year ago, only to get on board to find out due to computer problem they have deleted all my tours. To come all the way from Canada to this is simply unacceptable.

Day one no tour, day 2 tour sold out. As for the rest of the tours the slotted me in where possible. When I complained I was told they are sorry but there is nothing they can do…I can have a 15% discount on my tours…except I already had a 15% when I booked the tours.

Essentially they will do nothing except offer an empty apology. Oh well it starts, I just booked another Greek cruise for December, this time on Viking.

Oh and if you go on Celestyal be prepared to be nickel and dimed, for example a beer in your room fridge 6 euros same beer alongside at store 1 euro. There are lots of cruise lines folks, choose carefully.

Just got back from our 3rd cruise with The Cellestryal Journey cruise ship...this time we cruised the United Emirates. The staff on this ship are like one big happy family and that's just how they treat you too... As soon as we board everyone just remembers you from you last visit and always makes you feel very special.

The cabins are very spacious and has more than adequate drawers cupboards and wardrobes. The beds are very large and really comfortable .

There are various restaurants all serving excellent food with lots of choices, There is a different show on the the theatre every night and are spectacular... and the entertainment in al the different bars includes magic shows, singers and quiz nights.

We just love the staff to name a few, Tessa, Zdenek. Ricardo, Richard, Roy. Rafael, Jany, Irene.Vladimir, far tgo many to mention but all contributed to us having a fabulous time .

We can't wait for our new trip and the fabulous "Journey"

It’s my first cruise 🚢 experience with celestyal & it did not disappoint. It is an amazing 4 days of sailing ⛵️ from Kusadasi to Greece 🇬🇷 and I cannot thank you enough for all the staff & crew who gave us a wonderful above & beyond experience. The food is the main highlight for me & the on-board entertainment was pretty fun & new experience for everyone. Will be back 🔜 💯

I haven't been on any cruise yet, just booked it, but I can see that the support you get after paying is rubbish
.
To start with, they seem to be clueless about the off shore day trips you can book. Calling them takes you nowhere, they provide no useful information. It's almost as if they don't want to sell you anything.

But what's got me worried is that I paid the deposit and they gave me a date to pay the rest. Only a few hours later, they send me an email saying that I have 48h to pay the full amount. This is a really sneaky move and I haven't been able to sort it out yet.

Right now i have no confidence in this company and even if I clarify the above, I don't think I will ever book anything else with them.