Ich kann keinen der hier abgegebenen negativen Erfahrungsberichte bestätigen. Vielleicht hatte ich auch nur Glück, wer weiß, aber meine Kreuzfahrt verlief reibungslos. Von Anfang an. Wie gebucht,... Ver mais
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A full breach of trust. Canceled our cruise because of a private booking of the whole ship. Never again. Lost money on other bookings because of them. Ruined our summer.
Nous avons fait une croisière au départ de Dubai. Lors de la réservation Celestyal vous donne du crédit à bord, ce crédit nous l'avons utilisé pour faire des sorties hors du bateau. Les deux sorties a... Ver mais
Fantastic experience. The boat is smaller and older, so the entertainment is not as fancy as with other companies, which is exactly what I wanted. We were looking for a cruise that maximizes time... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Celestyal Cruises is a Cyprus-based cruise line and the only cruise company based in Greece.
Informações de contacto
Antoniou Ampatielou 8, 185 36, Pireas, Grécia
- celestyalcruises.com
2,6
Mau
22 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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Cruise availability unreliable
Very disappointed with the booking process. Contacted them re a particular cruise & was provided with brochure including it. Contacted agent to book as part of a package but they said they couldn’t book the cruise as it wasn’t available. So went back to Celestyal who tell me just 3 days after the previous contact that they’ve updated their brochure & the cruise is now only going to run for 1 date in the whole year, 8 months before the date we wanted!
Why not say 3 days before that the cruise wasn’t confirmed & that the brochure was being reviewed. Has completely put me off ever booking any cruise with this company. Clearly unreliable
11 de janeiro de 2024
Opinião espontânea
Shambles of a cancellation policy.
I have a trip booked that basically goes down the Gaza Strip. In light of recent events I enquired about cancellation, as I am very wary of even being close to this area, and my balance is due to be paid soon.
There are only 2 ports I wanted to go on this cruise for and both these have been changed on November cruises - so again, not interested in the other destinations and would prefer to cancel.
The response I received (via my travel agent) was that 2 port changes were a minor change and, therefore, I would lose my deposit.
I'm sorry but despite the fact I don't think 2 port changes are minor anyway, the 2 major ports on this cruise definitely does not signify a minor change.
I was booked to go to St Petersburg with another cruise company when the Russia/Ukraine war started and only 1 port was changed and was immediately able to cancel altogether.
I will deliberately avoid booking with this cruise line in future as life is unexpected and you never know what is going to happen and I feel really, really let down in this instance - I can't afford to lose the deposit so am now being forced to travel close to a war zone instead of being, at least, able to swap to a different cruise with the same line.
26 de outubro de 2023
Opinião espontânea
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