I ordered a phone cover because the…
I ordered a phone cover because the delivery date clearly showed it would be delivered by the 21st. Later, the date was changed to the 24th. I had already planned to be out of station, and there would be no one available to receive the order.
I called customer care to address this and spoke with a representative named Sejal. Instead of acknowledging the issue, she told me that the delivery date was only “estimated” and that delivery usually takes 4 to 7 working days. She then questioned why I expected the order by the 21st when I placed it on the 19th, even though that exact date was shown at the time of ordering.
What was more disappointing was her tone. She said she doesn’t “own the courier company” and made it sound like expecting delivery by the promised date was unreasonable. The conversation felt dismissive and patronizing, as if I was being done a favor for placing an order rather than being a paying customer.
I ordered the product specifically because of the displayed delivery date. If that date isn’t reliable, it should not be shown so confidently during checkout.
For the record, I have the complete call recording if anyone doubts this experience.
This is not about a delay alone, but about how customers are spoken to and how delivery commitments are communicated.