Chamelo Opiniões 456

Resposta da Chamelo

Há 3 dias

Hi Glib,

We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must feel after waiting such a long time for your order. This is not the experience we want any customer to have.

We would also like to clarify that our support team does not intentionally provide false information, so we sincerely apologize if any of the updates or tracking details you received were confusing or inconsistent. In some cases, shipping updates from carriers and warehouse processing timelines can change unexpectedly, but we understand how this may have appeared from your perspective and we regret the frustration it caused.

Please respond to Trustpilot’s request for additional information so we can properly identify your order. Once we have your details, our upper management team will personally review the situation and reach out to assist you directly.

– The Chamelo Team

Resposta da Chamelo

Há 4 dias

Hi Thanusha,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your Chamelo glasses have become perfect for everyday wear, rain or shine.

It’s especially great to know that you’re enjoying the comfort, style, and smart lens technology — we put a lot of effort into creating glasses that not only look great, but genuinely improve the day-to-day experience for our customers.

We truly appreciate you taking the time to share your experience and support our brand. Enjoy your glasses, and please don’t hesitate to reach out if there’s ever anything we can help with.

– The Chamelo Team

Resposta da Chamelo

Há 3 dias

Hi Galiya,

We’re very sorry to hear that your order has not arrived yet, and we completely understand how frustrating this situation must be.

After reviewing the latest information available to us, it appears that your order was shipped a few days ago and should now be in transit. That said, we understand your concern and want to make sure you receive proper assistance and clarity regarding the delivery status.

Our upper management team will be reaching out to assist you further and help monitor the shipment until this is fully resolved.

– The Chamelo Team

Resposta da Chamelo

14/05/2026

Hi Leslie,

Thank you so much for your review! We love hearing that you’re enjoying both the style and versatility of the glasses.

Being able to switch colors to match different outfits while still comfortably wearing them indoors is exactly the kind of everyday flexibility we designed them for, so it’s awesome to hear they’re fitting so well into your lifestyle.

We truly appreciate your support and hope you continue having fun with them!

– The Chamelo Team

Resposta da Chamelo

Há 3 dias

Hi Linda,

We’re truly sorry for the frustration and disappointment caused by this experience. We completely understand your concerns given the length of time you have been waiting and the lack of clear resolution regarding the shipment status.

We sincerely apologize for the stress and inconvenience this situation has caused, and we understand your expectation that we remain responsible for assisting until the order is successfully delivered.

Our upper management team will be reaching out to you directly to review the situation further and provide additional assistance.

– The Chamelo Team

Resposta da Chamelo

13/05/2026

Hi Deidre,

Thank you so much for the kind words and for taking the time to share your experience with us. We’re really happy to hear that our team was able to resolve the issue quickly and that you’re loving your glasses.

Standing behind our products and making sure our customers feel supported is extremely important to us, so your feedback truly means a lot. We appreciate your trust in Chamelo and hope you continue enjoying your glasses for a long time to come.

– The Chamelo Team

Resposta da Chamelo

Há 3 dias

Hi Jeffrey,

We’re very sorry for the frustration and disappointment caused by the delay with your Knicks sunglasses order. We completely understand your concerns, especially when you were expecting to receive them much sooner.

Based on the latest information available to us, it appears that your order should have arrived by now. However, we still want to make sure everything was received properly and that there are no remaining issues with your order or experience.

Our upper management team will be reaching out to you directly to follow up and ensure everything is okay.

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi Adam,

Thank you so much for the kind words! We’re really glad you’re enjoying the different tint levels — we designed them to fit different moods, lighting conditions, and styles throughout the day, so it’s awesome to hear that stood out to you.

And we truly appreciate the shoutout to our support team as well. We always do our best to be there for our community, so your feedback means a lot to us.

– The Chamelo Team

Resposta da Chamelo

Há 4 dias

Hi Lester,

We’re very sorry to hear about your experience and completely understand how frustrating it must be to have to place another order after your original item did not work as expected. That is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.

Our upper management team will be reaching out to you directly to better understand the issue and assist in getting this resolved properly for you.

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi Stack,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the sunglasses and the built-in speakers, and we’re especially happy that our support team could make a positive impact. We truly appreciate you taking the time to share this, and we’re so glad we could be part of your runs!

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi Salem,

Thank you so much for your feedback! We're so glad to hear you're enjoying your sunglasses. If you ever have any questions or need anything else, feel free to reach out!

– The Chamelo Team

Resposta da Chamelo

Actualizada a 13/05/2026

Hi Kiwi,

We’re really sorry to hear that the glasses didn’t fully meet your expectations. Please respond to Trustpilot’s request for more information—our upper management would love to reach out to learn more and gather your feedback on how we can improve. Thank you for sharing your thoughts—we really appreciate it.

– The Chamelo Team

UPDATE 5/14/2026:

Hi Kiwi,

We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi James,

Thank you so much for your feedback! We’re so glad everything met your expectations. If you ever need anything in the future, we’re here to help!

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi Marta,

Thank you so much for your thoughtful review! We’re so happy you love the product, and we really appreciate your patience. We’re glad our customer support could assist you quickly, and we’ll keep working to ensure faster shipping in the future. If you need anything else, we’re here for you!

– The Chamelo Team

Resposta da Chamelo

Actualizada a 13/05/2026

Hi Rosie,

Thank you for your feedback, and we’re truly sorry to hear that your delivery experience wasn’t up to your expectations. We’re glad you liked the design, features, and battery lifespan, but we know how crucial timely delivery is.

Our upper management will be reaching out to you directly, but to do so, we ask that you respond to Trustpilot’s request for more information. Once we have those details, we’ll get in touch to see how we can make this right. We really value your business and hope to earn back your trust.

– The Chamelo Team

UPDATE 5/14/2026:

Hi Rosie,

We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.

– The Chamelo Team

Resposta da Chamelo

Há 4 dias

Hi Patrick,

We’re very sorry to hear about your experience, especially after paying extra for express shipping. We completely understand how frustrating and concerning this situation must feel, and we sincerely apologize for the lack of communication and delay.

We also want to assure you that this is definitely not a scam. While delays and processing issues can occasionally happen, this is absolutely not the experience we want for our customers, and we will work to figure out exactly what happened with your order.

Please respond to Trustpilot’s request for additional information so that our upper management team can personally look into this for you and help get this resolved as quickly as possible.

– The Chamelo Team

Resposta da Chamelo

9/05/2026

Hi Inic,

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our customer service and response times. We can’t wait to have you order with us again—if you ever need anything else, just let us know!

– The Chamelo Team