Terrible it seems the delivery service has yielded no improvements over the past year, placed an order of over £300 at around the end of April it’s may 25th and my order still hasn’t arrived. Same st... Ver mais
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Leia as opiniões dos outros
The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
A empresa respondeu
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contacto
Estados Unidos da América
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Aceitável
456 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good!!!!!!
8 de março de 2026
Resposta da Chamelo
Hi Chechen,
We’ll take that as a big win—thank you!!
Really appreciate the support, and we’re glad you’re enjoying your Chamelo glasses.
– The Chamelo Team
Very friendly and helpful team members
Very friendly and helpful team members. The glasses look fantastic. Excellent concept.
9 de março de 2026
Resposta da Chamelo
Hi Kazi,
Thank you so much for the kind words!
We’re really glad to hear our team made a great impression and that you’re loving how the glasses look. “Excellent concept” is exactly what we aim for, so that truly means a lot to us.
Appreciate you taking the time to share this, and we hope you keep enjoying your Chamelo glasses!
– The Chamelo Team
I like the fact that there are…speakers there!
I like the fact that there are speakers, since I hate sticking head phones in my ears!
The glasses also fit well with actually no adjustments of any kind!
As a user of CTRL changing glasses, I appreciate your color change!
7 de março de 2026
Resposta da Chamelo
Hi Abraham,
This is awesome to hear—thank you for sharing!
We love that you’re enjoying the built-in speakers. Not everyone’s a fan of having something in their ears all the time, so we designed them to keep things comfortable while still delivering great sound.
It’s also great to know the fit worked right out of the box—that’s exactly what we aim for. And coming from someone who’s used CTRL-changing glasses, your appreciation for the color-changing feature really means a lot to us.
Thanks again for the support, and we hope you keep enjoying your Chamelo glasses!
– The Chamelo Team
Complain
Since the payment on 6/2/2026, I still have not received the goods. Despite multiple contacts with customer service and even changing the product as instructed, the goods have not been delivered. Customer service claims there is a delivery delay but cannot provide an actual delivery time. It raises suspicions that the company deliberately collects money without delivering goods.
6 de fevereiro de 2026
Resposta da Chamelo
Hi Billy,
We're truly sorry for the experience you’ve had—it’s completely understandable why this situation would raise concerns, and we take that very seriously. What you’ve described isn’t the experience we aim to provide.
Our upper management has reached out to assist further with a resolution.
– The Chamelo Team
I encountered an issue applying…
I encountered an issue applying discount code to the ourchase I made recently. James from Chamelo's customer service department reached out to me to solve the issue and immediately offered to refund 15% of my purchase price. I am truky impressed by the speed of their response and solution to my purchasing issue.
Thank you very much.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi puppytraveller,
Thank you so much for your kind words—we really appreciate you taking the time to share your experience.
I’m glad we were able to quickly step in and sort out the discount code issue for you. We always aim to make things right as fast and smoothly as possible, so it means a lot to hear that it made a difference on your end.
If there’s ever anything else you need, don’t hesitate to reach out—we’ve got you.
– The Chamelo Team
I'm giving 5 stars on the customer…
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about the sound and they came late. They provide me with a discounted rate/refund to make things right and I greatly appreciated it. Kudos Chamelo! I have no doubts that if something happens to this pair he will order another pair.
25 de dezembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Kristi,
Thank you so much for the kind words and for taking the time to share your experience. We’re really happy to hear that our customer support and troubleshooting team was able to help resolve the issue and make things right for you.
It’s great to know that your son is enjoying the glasses, and we truly appreciate your understanding regarding the sound preference and the shipping delay. Our goal is always to support our customers and find fair solutions when things don’t go according to plan.
Your feedback means a lot to our team, and we’re grateful for your trust in Chamelo. We’ll be here anytime you need us, and we’d be honored to help again in the future.
– The Chamelo Team
Been waiting over 3+ month for my…
Been waiting over 3+ month for my product, but yet not received. I’ve been contacting them multiple times with their staff telling me they’ll look into it and update me, but I never got a response. Horrible customer service.
9 de março de 2026
Opinião espontânea
Resposta da Chamelo
Hi Danphi,
We sincerely apologize for the delay in shipping and understand how frustrating it must be to wait this long for your order. That’s certainly not the experience we want for our customers.
Our upper management team will be reaching out to you directly to review your order and assist further so we can work toward resolving this as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
– The Chamelo Team
Don’t know where my purchase is
UPDATE 11/03: I received the glasses a few days later. Suddenly the tracking number was updated. I updated the amount of stars from 1 to 3.
Customer Support should be on top of things at any moment, and not let the inquiry of the customer wait for a 4-5 days without hearing back - especially when the item should already arrive and there is no update.
---
Don’t know where my purchase is, it needed to arrive a few days ago. Contacting customer service didn’t help to find answers, and now I’m being ignored. Reading the rest of the reviews here gives me the feeling that I’ll never see the glasses…
26 de fevereiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi Ronen,
We’re sorry to hear about the trouble you’re experiencing and understand how frustrating it can be when tracking information hasn’t updated.
We also want to clarify that we definitely do not ignore our customers. In fact, if you look through the reviews here, you’ll see that we’ve responded to every single one, which is why we’re a bit surprised to hear that you feel like you may never receive your glasses.
We’re more than happy to look into your order and help track it down. However, we weren’t able to locate it with the number you provided. The order number listed in your review, “345516” appears to be invalid, as our order numbers contain only 5 digits.
If you could please provide the correct order number or additional details, we’ll gladly pull up the order and assist you further.
– The Chamelo Team
Horrible experience
My experience with Chamelo has been extremely frustrating and unprofessional.
In July 2025, I placed an order for a pair of Chamelo glasses totaling $259 plus $12.85 shipping. After waiting more than a month without receiving anything, I contacted their customer support and requested to cancel the order.
Their team confirmed the cancellation.
Despite confirming the cancellation, they still shipped the product to me anyway weeks later without my authorization. This should never happen with a legitimate company.
Since the order had already been cancelled, I immediately contacted them and asked for a return label, because I should not have to pay to return something that was sent after a confirmed cancellation.
I requested a return label multiple times, but they never provided one. Instead, they instructed me to ship the package back using my own money and promised they would reimburse the shipping cost.
Because of their mistake, I had to waste my own time going to the post office and pay for return shipping out of pocket. I returned the package and provided the tracking number exactly as they requested.
After months of waiting, they finally responded offering a refund of $221, which is not even close to the correct amount.
The correct refund should include:
• $259 for the product
• $12.85 for the original shipping
• The return shipping cost I paid because of their mistake
Instead, they are attempting to refund less than what they owe, after forcing me to deal with a problem that they created in the first place.
This entire situation shows extremely poor customer service, lack of accountability, and very questionable business practices.
I cancelled the order properly.
They confirmed the cancellation.
They still shipped the product anyway.
They refused to provide a return label.
They made me pay for return shipping.
Now they are trying to refund less than the full amount.
This process has dragged on for months, with slow responses and no real resolution.
Buyers should be very cautious when dealing with this company. Based on my experience, their customer support is unreliable and their handling of customer issues is unacceptable.
4 de março de 2026
Opinião espontânea
Resposta da Chamelo
Hi Fixz Gaming,
We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described.
Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern.
– The Chamelo Team
UPDATE 3/9/2026:
Hi FixzGaming,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
What made my experience great was the…customer Service
What made my experience great was the awesome professionalism of Ms. Hannah. She was quick, to the point and resolved the situation expeditiously.
3 de março de 2026
Opinião espontânea
Resposta da Chamelo
Hi Susan,
Thank you so much for taking the time to share this feedback. We’re truly happy to hear that your experience was a great one and that Hannah was able to assist you with professionalism and efficiency.
We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team and reinforces the level of service we strive to provide.
Thank you again for your support and for choosing Chamelo.
– The Chamelo Team
RESOLVED: Defective product then customer service ghosted me
RESOLVED!
This started out as a 1 star review, but it turns out there were just some naughty spam filters to blame. Chameleon made it right and replaced the glasses. I look forward to using them!!
13 de fevereiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi Kevin,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to deal with a defective product and delays in communication.
We want to clarify that our customer service team did respond to your inquiries on February 19 and February 21. After that, we began receiving multiple follow-up emails in a short period, which unfortunately caused your email to become blacklisted by our system and some messages were lost in spam. At no point was our team intentionally ignoring you.
Our upper management team will be reaching out to you directly to address any confusion, clarify the situation, and assist you further. We genuinely want to ensure your concerns are resolved.
– The Chamelo Team
The lack of proactive communication…
The lack of proactive communication regarding the status of my order does leave me anxious
2 de março de 2026
Opinião espontânea
Resposta da Chamelo
Hi Jermaine,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced on our website, and we’d really appreciate it if you could share more specifics — this helps us identify and fix issues faster.
We also hear you on wanting more detailed order and shipping updates. One of our upper management team members will be reaching out to gather additional feedback and to provide you with a clearer update on your order and tracking timeline.
Thanks again for your honest review and for recognizing our product selection. Your input genuinely helps us improve.
– The Chamelo Team
Nice sunglasses
Nice sunglasses
Ik gebruik hem voor het motorrijden ideaal als je tunnel in rijd en hij zich automatisch aanpast.
Veel getwijfeld ivm de prijs maar heb er tot nu toe geen spijt van.
Wel moesten me ogen even een paar dagen wennen aan de bril omdat deze zich aanpast aan het licht.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi Ricardo,
Thank you for your feedback! We’re delighted to hear that your sunglasses are ideal for motorcycling and automatically adjust when entering tunnels. It’s completely normal for your eyes to take a few days to get used to the light-adapting feature, and we’re glad to hear that you’re happy with your purchase despite the initial hesitation. Your support means a lot to us!
– The Chamelo Team
SCAM COMPANY
SCAM COMPANY! DO NOT BUY OR WASTE YOUR $!I returned these glasses a year ago and received confirmation that Chamelo received the product and they also confirmed, over a year later and no refund just emails over and over stating they are escalating to another department! Scammers!
Even their reply is a lie, all order details they have, they just don't refund!
23 de fevereiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi John,
We’re very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the delays and confusion regarding your return.
Our upper management team is eager to follow up and help resolve your concern. However, we are currently unable to locate your order details. Please respond to Trustpilot’s request for more information so that we can find your order and reach out to you directly via email to assist with a resolution.
Thank you for giving us the opportunity to make this right.
– The Chamelo Team
UPDATE 3/9/2026:
Hi John B,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
I have made a purchase and not received product.
I have previously made a purchase with the order number (34367) and I've yet to hear anything back in terms of shipping details or responses to my emails directly sent to customer service...these glasses are entirely too expensive to be dealing with mediocre customer service and shipping issues, I will be forced to report this purchase if it doesn't come very soon unfortunately.
8 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Anatole,
We’re very sorry to hear about the delays and lack of updates regarding your order. We completely understand how frustrating it must be to wait for a product, especially one of significant value, without clear communication. Please accept our sincere apologies for the inconvenience.
Our upper management team will be following up with you directly to review your order, provide shipping details, and work to resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right.
– The Chamelo Team
I placed an order on 6/2
I placed an order on 6/2, but I haven’t received any updates and I don’t have an order number. I’d like to cancel the order and request a full refund.
6 de fevereiro de 2026
Resposta da Chamelo
Hi Konstantinos,
Thank you for reaching out, and we’re very sorry for the frustration and uncertainty this has caused. We completely understand how concerning it is to not receive updates or an order number after placing an order, and we sincerely apologize for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order, address the issue, and help resolve your request as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make this right.
– The Chamelo Team
STAY AWAY
2nd review here.
I have been waiting since September 2025 for these guys to refund my purchase. Despite the odd placating email filled with lies and hot air, I've received nothing, they clearly have no intention of settling what they owe me and I'm now seeking legal advice.
I advise anyone considering purchasing from Chamelo to think twice. After 6 months of waiting, it's crystal clear they have no intention of refunding me.
STAY AWAY
I am owed over EU300
21 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Matthew,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be. Please accept our sincere apologies for the delay and the inconvenience this has caused.
Our upper management team will be following up with you directly to review your case, address the refund issue, and work to resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right.
– The Chamelo Team
My wife and daughter
My wife and daughter, love the Valentine gift. Very well wrapped. Amazing frames. The colors are so brilliant. And colorful. Love, the Classy look. Except for the delivery. It took us a couple of days to get our package. Especially on Valentine’s Day. We did not receive it, but we just understand because of the holiday. For next time, we’ll order a couple of weeks earlier. My Wife and daughter are very happy with the new frames. Our friends are getting jealous that definitely gonna order a pair for their wife’s and daughter. Thank you again.
7 de fevereiro de 2026
Resposta da Chamelo
Hi Carlos,
Thank you for sharing this wonderful review! We’re so happy to hear that your wife and daughter loved their Valentine’s Day gift and that the frames, colors, and packaging made such a great impression. We appreciate your understanding about the delivery delay during the holiday—it can get a bit busy! We’re thrilled that your friends are excited too, and we can’t wait to welcome them to the Chamelo family.
– The Chamelo Team
Super service
J'ai commandé une paire de lunettes infinity, je les ai reçu plutôt rapidement. J'ai immédiatement apprécié leur design, la qualité ressenti et surtout le changement de teinte des verres. Par contre elle avaient un problème d'autonomie, et le service client a été très a l'écoute et efficace !
2 de janeiro de 2026
Opinião espontânea
Resposta da Chamelo
Hi Guillaume,
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the design, the quality, and especially the tint-changing feature of your Infinity glasses. We’re sorry for the battery issue you experienced, but we’re glad our customer service team was attentive and able to assist you effectively. Your satisfaction is our top priority, and your comments motivate us to keep improving.
– The Chamelo Team
Resposta da Chamelo
Hi 靖崴 洪,
We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience.
– The Chamelo Team
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