Terrible it seems the delivery service has yielded no improvements over the past year, placed an order of over £300 at around the end of April it’s may 25th and my order still hasn’t arrived. Same st... Ver mais
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The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
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Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contacto
Estados Unidos da América
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Aceitável
456 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 86% das suas opiniões negativas
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Received my order right before travel date !
Customer service was A1 ! Very professional and polite, responded promptly and took care of my situation. I had a travel date and they made sure I received my order in perfect timing ! Highly recommended!
1 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Canilive,
Thank you so much for your kind words! 🌟 We’re thrilled to hear our team was able to assist you in time for your travels and that you’re happy with the service you received. Enjoy your new sunglasses and safe travels ahead—we truly appreciate your recommendation!
– The Chamelo Team
Chemelo glasses worked great but the…
Chemelo glasses worked great but the build on the arms are super weak. They are basically foil metal arms that with a rubber sleeve covering them. First the sleeves are easy to be pulled off and second the small metal arm that’s under the sleeve broke in about 2 months of normal wear and tear.
1 de agosto de 2025
Opinião espontânea
Resposta da Chamelo
Hi Luke,
We’re sorry to hear that you’ve been having trouble with the durability of your glasses. Thank you for sharing this feedback—it helps us improve our designs for the future. Our upper management will be reaching out directly to assist you further and make sure you’re taken care of.
– The Chamelo Team
UPDATE 11/12/2025:
Hi Luke! Our support team is attempting to get in touch with you to help you resolve this issue. Please check your email inbox.
– The Chamelo Team
I was asking for a refund
I was asking for a refund, because mine broke and nobody initiate my complain, I was asking for another pair because it stop working. I paid almost $200 and didn't even last for a month.
2 de junho de 2025
Opinião espontânea
Resposta da Chamelo
Hi Gerardo,
We’re very sorry to hear that you had a problem with your glasses. We can see that you filled out the form for a warranty claim, but our records show that you didn’t contact our support team back with confirmation as instructed—this is why you never received a reply.
To make sure this gets resolved, our upper management will now be reaching out directly to assist you further until your warranty claim is completed.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Gerardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
It’s was really worth it to wait for my…
It’s was really worth it to wait for my new sunglasses all my family members and friends are amazed by it.
It’s really unique.
Would really recommend it to my family and friends.
24 de agosto de 2025
Opinião espontânea
Resposta da Chamelo
Hi Noora,
Thank you for the wonderful review! We’re so glad to hear the wait was worth it and that your family and friends are just as amazed as you are. It means a lot to know you find your new sunglasses unique and recommend them to your loved ones. We truly appreciate your support!
– The Chamelo Team
Absolute worst company ever
Absolute worst company ever.
The lack of communication in regards to product being delayed constantly is ridiculous. I’ve asked for a refund on 2 occasions, and they did not refund the first time as the service rep stated he was “working on it right now” for 30%. Communication is always polite but the lack of follow through speaks VOLUMES.
It’s been over 2 months since I placed my order and nothing. I placed my order on July first 1st.
At this point; go order from somewhere else for sunglasses. Still no refund, 200 dollars gone.
16 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Mikey,
We’re very sorry for the frustration you’ve experienced. To clarify, refunds can take up to 14 business days to fully process, and we’ll follow up on this to ensure yours is properly completed.
Our upper management will also be reaching out directly to clear up any confusion and assist you further. Thank you for bringing this to our attention—we’ll do our best to make things right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Mikey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Shipment delayed
It’s been more than 1 month and no sign of delivery. No reply from Customer support. It’s really frustrating.
7 de agosto de 2025
Opinião espontânea
Resposta da Chamelo
Hi Jason,
We’re very sorry to inform you that the item you purchased went out of stock shortly after your order was placed, which caused the delay.
We completely understand how frustrating it is not to receive clear updates. Our upper management will be reaching out directly to clarify your order status and assist you further.
Thank you for your patience as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Jason! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Customer service is the WORST
Customer service is the WORST. Unresponsive and I never received my item after almost a month. Just opened a case with my financial institution to get my refund. Buyer beware!
15 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi John,
We’re very sorry for the experience you’ve had. Unfortunately, we ran out of stock shortly after your order was placed, and our support team has been experiencing unusually high contact volume, which delayed our responses.
We understand how frustrating this must have been for you. Our upper management will be reaching out directly to assist you further and ensure your concerns are properly addressed.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again John! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Saludos el sonido es excelente y el…
Saludos el sonido es excelente y el cristal la tecnología súper tanto en el sol como en la sombra
9 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Jose,
Thank you for the kind words! We’re so glad to hear you’re enjoying both the sound and the lens technology—whether in sun or shade. Your feedback means a lot to us, and we’re thrilled our products are making a positive impact for you.
– The Chamelo Team
Return the discount!!
I was excited to buy your goods and look forward to it coming, but I waited a long time without any following until I asked what happened, and then after a while without notifying the progress, I asked again, before and after processing for three months before receiving the goods, and promised to return the discount is not below, it feels very bad.
13 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi 洪祥嘉,
We’re very sorry for the delay you experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating this has been for you.
Please know that our upper management will be reaching out directly to help resolve your concerns, including the matter of the discount you mentioned. We truly appreciate your patience and your feedback as we work to improve.
– The Chamelo Team
Update:
Love these glasses! Best pair of glasses I’ve ever owned. Broke my first pair and had to order a second pair. Glasses were out of stock for 2 months however Manager James took care of me. Highly recommend Chamelo glasses.
10 de setembro de 2025
Resposta da Chamelo
Hi Brian,
We’re very sorry for the delay you’ve experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating it is to wait without clear updates.
Please know that our upper management will be reaching out directly to resolve your concerns and ensure you’re taken care of. Thank you for your patience and for bringing this to our attention.
– The Chamelo Team
Never received
Never received, wasted money. Was told to follow up with shipper, zero help. First and last transaction, interesting looking glasses, not worth risking a second order.
8 de maio de 2025
Opinião espontânea
Resposta da Chamelo
Hi Wayne,
We’re sorry to hear your report of not receiving your order. According to our records, your package was delivered to the front desk, reception area, or mail room at 12:24 pm on May 14, 2025.
You mentioned receiving zero help, but in fact our support team responded to you with the following information:
1. We are not responsible for stolen packages or porch piracy.
2. We advised you to submit any evidence of theft to your local authorities and file an official police report.
3. We also informed you that if you could share a copy of that official report with our customer service team, we would review and consider refunding or reshipping your order.
As of now, we have not received any reply to our last email sent on July 18. If you have since filed a police report, please kindly reply to that email and share it with us so we can assist you further.
– The Chamelo Team
You costumer service was perfect
You costumer service was perfect
10 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Tyler,
Thank you for the wonderful feedback! We’re so glad to hear you had a perfect experience with our customer service team. Your support means a lot to us, and we look forward to serving you again in the future.
– The Chamelo Team
With the glasses weren’t super easy to…
Wish the glasses weren’t super easy to scratch up and then later on get a weird line on the lens part. Wasn’t so happy with customer service from there on I never bought glasses from this company again they need to work on their product
9 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Nancy,
We’re sorry to hear about the issues you experienced with your glasses. We’ve checked our records and couldn’t find any report from you regarding this problem. In case you weren't aware, our support team is available any time and can help resolve this for you if you reach out to report it. In the meantime, our upper management will be reaching out directly to assist. Thank you for sharing your feedback—it helps us continue improving both our products and our service.
– The Chamelo Team
UPDATE 11/12/2025:
Hi Nancy! Our support team has been trying to get in touch with you to help resolve your concern, but we haven't heard back. Kindly respond to our email and we'll be happy to assist further.
– The Chamelo Team
Aura is perfect!
The Aura is my favorite sunglasses EVER!
I can’t begin to tell you how great these glasses are. Each tint is perfect. So happy with this purchase.
Still use my Music Shield for my daily bike rides with my Pandora Channels. And the Dusk Classic has been great since day one.
Thanks, Chamelo!
11 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Alan,
Thank you so much for the amazing feedback! We’re thrilled to hear the Aura has become your favorite pair of sunglasses ever, and that you’re still enjoying your Music Shield and Dusk Classic too. It means a lot to know our products are part of your daily rides and adventures. We truly appreciate your continued support and can’t wait to keep bringing you more gear you’ll love.
– The Chamelo Team
5-Star Product, 5-Star Customer Service
I apparently finally decided to pull the trigger on some Auras at the same time as everyone else in the world, which understandably led to some shipping delays. These things can't be helped - it's part of doing business with a growing company.
What can be helped, though, is the customer support and experience in these situations. Thor was phenomenal in this regard, always responding kindly and quickly and making sure I was kept up to date on my order all the way through delivery.
The product itself is actually very high quality and incredible to see in person. I 100% thought the ads and videos I had seen were edited to some degree - maybe just cranking the saturation to make the colors pop, a cheap & easy trick nobody would have held against them in an ad for a product about color - but no, the Aura videos really aren't edited. The colors actually are that bold in person.
I don't think there's anything Chamelo could have done better here. If anything, I just wish they had more products available now that I'd be interested in ordering. I'll definitely be keeping an eye out for their future releases. Hopefully the success of the Auras helps development!
6 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi Michael,
What an incredible review—thank you! We’re so glad to hear that even with the shipping delays, Thor and our support team kept things smooth for you along the way. It’s great to know the Auras exceeded your expectations in person (we promise, no editing tricks!). Feedback like yours keeps us motivated to keep creating bold, exciting products, and we can’t wait to share what’s coming next. Thanks again for your support and for being part of the Chamelo journey.
– The Chamelo Team
Late delivery but fair company
Order for my partners birthday became out of stock after order,meaning I had to buy a new gift.Chamelo support offered a generous gift for compensation .
15 de agosto de 2025
Opinião espontânea
Resposta da Chamelo
Hi Dan,
Thank you for sharing your experience. We’re truly sorry your order didn’t arrive in time for your partner’s birthday—that’s never the smooth experience we want our customers to have. We’re glad our support team could make things right with a gesture of goodwill, and we appreciate your understanding. Your feedback helps us improve and we hope to serve you better next time.
– The Chamelo Team
So far I have a great experiance with…
So far I have a great experiance with Chamelo Falcons during the bike rides. They glasses are really hi-tech and offer great protection against bright light. But most of all they are super comfortable and sit great on the nose with quick on the fly adjustments when needed. At some point a few stains appeared on the left lens. I thought they were permanent but they disappeared over a few rides. In the meantime Chamelo support was helpful with the issue. However, I did not need to return to glasses for service. So far, so great Chamelo, thanks!
11 de setembro de 2025
Opinião espontânea
Resposta da Chamelo
Hi S Parsa,
We’re so glad to hear you’re enjoying your Chamelo Falcons on your bike rides! It’s great to know they’ve been comfortable and protective, and that our support team was able to assist when you noticed the lens issue. Thanks for sharing your experience and for riding with us — we truly appreciate your support.
– The Chamelo Team
Not even a week and got damaged
I ordered the Chamelo Dusk glasses back in March. Once they finally arrived in Ecuador, they didn’t even last a week before developing strange “electronic ink” stains on the lenses. I contacted support immediately, and they admitted it was a defect. They promised to send me a replacement Dusk model.
Months went by, and instead of honoring that commitment, they later said they had no stock. Then they asked me to choose another model. I requested the Prime, but again they said it wasn’t available either. I asked for a return label and a refund, but apparently, refunds are not even an option for such a poor product.
This is unacceptable:
Product quality: failed in less than a week.
Delivery times: excessively long.
Customer service: unhelpful, unresponsive, and unwilling to solve the issue.
Overall, a very disappointing experience. I cannot recommend Chamelo, neither for their product reliability nor for their customer service
15 de março de 2025
Opinião espontânea
Resposta da Chamelo
Hi Alejandro,
We’re truly sorry to hear about your experience with both the product quality and the delays you’ve faced. That’s not the experience we want any of our customers to have.
Our upper management will be reaching out directly to assist further and work toward a proper resolution for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Alejandro! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
I ordered on 2nd July the dragon…
I ordered on 2nd July the dragon sunglasses, these are yet to today not been delivered (9 September). Multiple mails to the customer services, always a nice reply and saying it was delayed. They offered me a 20% refund on 11 August and said it will be deposited within 14 business days, either your business days are longer than mine, or there's something wrong. Ive not received my glasses nor my refund, but my patience is running out slowly
2 de julho de 2025
Opinião espontânea
Resposta da Chamelo
Hi Yannick,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this delay must be.
The good news is that we’re restocking this week and are looking forward to shipping your order soon. Regarding the 20% refund, it has already been processed and should reflect on your account shortly.
Additionally, our upper management team will be reaching out directly to personally handle your ticket and ensure this is resolved to your satisfaction.
We appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Yannick! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
No type of update
No type of update. Beyond disappointing it’s been more than a month and still no refund and nobody will update me. They give you a 15 day refund to hit your bank and it doesn’t. Save yourself the $300. They don’t refund you when they say they will.
9 de agosto de 2025
Opinião espontânea
Resposta da Chamelo
Hi Yasmyn,
We sincerely apologize for the delay regarding your refund. Please rest assured that your refund is still being processed and will push through.
Our upper management has also reached out directly to assist you further and ensure this matter is resolved as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
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