Chapter 25 Book Club Opiniões 114

TrustScore: 4.5 em 5

4,4

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Classificada 4 em 5 estrelas

I've only just joined Chapter 25 Book Club, but I'm already so excited to be here! I'm looking forward to diving into new books and most of all, meeting so many wonderful bookish people — I have a fee... Ver mais

Classificada 5 em 5 estrelas

Very friendly atmosphere and sense of community at the monthly meetings. We have also had an event out with the club recently and it was a great experience. Tara our host is a bright , bubbly and frie... Ver mais

Classificada 5 em 5 estrelas

Tara is such a welcoming host and always very organised which makes it feel very easy and smooth. She is great and going round groups in a large book club and hearing everyone’s opinions

Classificada 5 em 5 estrelas

I was really nervous during my first meeting but I was made to feel really welcome and everyone was so warm and accepting of all view points. You are made to feel like you can give your opinion even i... Ver mais

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4,4

Excelente

TrustScore: 4.5 em 5

114 opiniões

5 estrelas
4 estrelas
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1 estrela

Respondeu a 64% das suas opiniões negativas

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Classificada 5 em 5 estrelas

Best evening of the month!

I joined Chapter 25 in Jan 2024 with the hopes of meeting new people and making new friends and to say that’s been achieved would be an understatement!

I love chatting through all things books and reading books I would never normally pick up, it’s been eye opening to explore so many new genres.

It’s a friendly, welcoming and relaxed atmosphere making book club night a fun staple in my month!

I’d highly recommend if you are looking for a new way to make friends and connect with other like minded people!

13 de outubro de 2025
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Resposta da Chapter 25 Book Club

Hi Sophie,

Thank you so much for your lovely feedback and for being a long-term member! It’s so great to hear that it’s a highlight of your month.

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

Really glad I joined!

I’ve been part of my local club for a while, and it’s been such a positive experience. The group is friendly and welcoming, and you never feel out of place, even if you haven’t finished the book.

C25 pick interesting books, and the discussions are engaging without being intimidating. I’ve discovered so many titles I wouldn’t have picked up on my own!

What I love most is how relaxed and fun it feels. Conversations can be serious one minute and full of laughs the next, and there’s always room for everyone to share their thoughts. It’s become something I really look forward to each month, and I’d highly recommend it to anyone who enjoys reading and good conversation.

6 de novembro de 2025
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logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Alex,

Thank you very much for your very kind review! We’re so pleased to hear how much of a positive experience you’ve had. We hope you continue to enjoy your local club.

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

A fantastic bookish community

I have been able member of the club since it began and absolutely love the club. Over the last couple of years they have evolved to offer so much more and help keep meetups fresh. I have met so many wonderful people and many have become great friends.
There are many things I love about this subscription. Firstly, it is a regular meet up to talk to others about one of my favourite things, books! Due to the different backgrounds of attendees our group selects a wide range of genres for us to read. Whilst I have not liked all the books we have read, I have very much enjoyed the chats around them and the activities directed by our host. I always feel happier leaving a meeting; full of new book recommendations, new perspectives and pleasant socialising.
Chapter 25 also offer a great online service. I have been to several of the author meet ups which have been insightful and engaging. They also host online specials for different books which have some fantastic activities and discussions managed by an online host. Finally, there is the whats app group where we share ideas, offers on books or continue the discussion further.
I couldn't recommend them more :)

6 de novembro de 2025
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Resposta da Chapter 25 Book Club

Hi Gemma,

Thank you very much for your lovely review and for being here from the start! We’re so glad you love being a member and all of the benefits we’ve introduced. To hear you’ve made so many friends is truly wonderful. We hope to welcome you as a member for many years to come!

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

Best day of the month for any book lovers 💖

Being part of Chapter 25 is truly an incredible experience!

I was a little bit nervous at first before my initial meet up but once I got there I felt so at ease. All the members are lovely and the host works really hard to speak to everyone. The books are a range of genres which encourages me to read outside my comfort zone. Being meet up only means I can choose to read the books how I like, which is helping my book buying habits!

The community around Chapter 25 is lovely and the fact that you can access exclusive events, like online book talks and activities, brings a whole new level to the group.

I'd recommend this for any book lovers who are looking to share their joy of reading!

6 de novembro de 2025
Opinião espontânea
logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Rebecca,

This is truly fantastic to hear, thank you very much for your lovely review! We’re so pleased that you love the community, your fellow members and the range of books.

Thank you for being part of our community!

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

Amazing book club

I don’t normally do reviews but as I was doing one for someone else I started browsing reviews. Found this page and thought I absolutely must leave a review . Omg I love chapter 25. It’s so so lovely to be part of something meaningful. Meeting people I’d never have met before, where we all have something in common! Reading! I do the monthly subscription without book as I’m a kindle lover so buy the book myself. So far everyone is so lovely. Not just the members but the hosts! I always, without fail, have such a great evening. But I think the most important thing for me is reading something I’d never normally read. Sometimes it’s not great, but other times I have been so touched by a book, a classic, that I’ve almost shocked myself. I’ve also moved house and have started at a new club. Honestly I can’t believe how lovely they’ve all been. I think I need it more than ever right now, not knowing anyone locally. And there’s a Christmas party where other groups come together. I could rave for ages, so I’ll stop now. But i think the fact there’s a massive waiting list (my friends on it) says it all.

8 de novembro de 2025
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logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Jane

This is so truly wonderful to hear, thank you very much for your kind feedback! We’re extremely pleased to hear how much you’ve loved your book club, reading new things and meeting such lovely members and hosts. Thank you for being part of our community!

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

I joined Chapter 25 nearly 2 years ago and I’m still here!

I joined Chapter 25 nearly 2 years ago and I’m still here! Ever since I joined I have loved being part of the community and I am now privileged to host two clubs of my own! I have made so many new friends and love chatting each month about the book club picks! I’m also a regular at the monthly virtual romance book club! We have such a giggle!

7 de novembro de 2025
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logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Alice,

We’re so delighted that you’re still here and enjoying the book club as a member and host! Thank you for your kind review.

Kind Regards,
The Chapter 25 Book Club Team

Classificada 5 em 5 estrelas

A great book club!

I’ve been a member of Chapter 25 book club for a couple of years now. I can highly recommend it, it’s a wonderful, welcoming community that brings people together. I look forward to our monthly meet ups, where we discuss the book we’ve read, the host provides us with a list of questions to help prompt our discussion. There are often book related fun quizzes and book swaps so it’s always a fun night. I know at our club some great friendships have been formed and we look forward to seeing each other every month.
The club is managed exceptionally well by a very friendly team, their customer service is excellent.
If you love reading and want to meet some new people, then this is for you.

6 de novembro de 2025
Opinião espontânea
logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Susan,

Thank you so much for your review! We’re so incredibly pleased that you’d recommend the book club and look forward to it every month! Thank you for being a member for the last couple of years (and hopefully many more to come.)

Kind Regards,
The Chapter 25 Book Club Team

Classificada 1 em 5 estrelas

Borderline illegal subscription service and under delivered meet ups.

There should have been alarm bells from the beginning, when realising the subscription service isn't a traditional subscription. There is no direct debit. You give them your bank details and they take a payment every month. I'd imagine this is how they are able to get around trading standards when it comes to subscription services but here's hoping they are punished by the law in the future.

For those who are unaware, once one signs up they added to a WhatsApp group to chat among others prior to each meet up. You can tell when someone's subscription has finally come to an end when they are randomly removed from the group and a new person is added in their replacement. There's nothing specifically wrong with that, but it is unusual.

Regardless, to get out of Chapter25 taking your money you have to email them asking for them to stop taking money. They'll then email you asking for feedback and confirm they won't cancel your membership till you give them feedback.

After submitting feedback and asking a second time to cancel, they'll give you other ways to keep spending money with them, alternative group options etc and then advise they won't cancel your membership until you've replied to them.

This will continue until you threaten them with further action. I'm being very serious here and have the 'receipts' to back it up.

Be prepared to argue via email (because they won't speak on the phone) at a snails pace (they reply every 3 to 4 working days) as they continue to take payments.

Apart from the absolute mess of cancelling, the meet ups are rather lackluster. If you're lucky, the venue will be nice, if you're not, it won't. Any complaints about the venue are ignored. In many ways this goes for members also.

I've witnessed a host having to pick up the tab of members who left and don't pay their bill. These are the same hosts who seem in over their heads with how to manage and maintain large groups of strangers with vastly different reading skills, experiences and preferences.

If you get 'stuck' on a table with people who hated, didn't finish or didn't even read the book, then you're out of luck. It's a wildly varied experience every month, giving a hit or miss feeling for something you're paying for.

There is no quality control, no management, hosts seem left to flounder and the business seems only interested in your reoccurring revenue. There are all kinds of book clubs out there which will be better than what Chapter25 offers.

27 de outubro de 2025
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logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi there,

We’re very sorry to read your review and to hear that your experience didn’t meet your expectations. We take all feedback seriously and always aim to provide a transparent, supportive, and enjoyable book club experience for our members.

To clarify, our membership payments are processed securely via debit or credit card through Wix and Stripe Payments — both standard, regulated online payment systems used by thousands of UK businesses. Members can cancel their membership by contacting our support team in writing, which ensures requests are handled correctly. While we ask for feedback to help us improve, it isn’t mandatory in order to cancel, and we’ll absolutely review this internally if that wasn’t your experience.

Members who cancel their membership are removed from WhatsApp and community groups once their term has ended, as access to these spaces is part of the membership benefits. Our average response time is 2–3 working days due to the volume of enquiries we receive, and this is explained in our automated reply so members know what to expect.

All of our hosts receive full training and ongoing support from our team, and we work closely with each venue to ensure our events run smoothly. If any issues are ever raised regarding a venue or host, rest assured they are reviewed and addressed promptly by our team.

We’re genuinely sorry that your experience didn’t reflect this and appreciate you taking the time to share your thoughts, which help us continue improving our processes and communication.

Kind regards,
The Chapter 25 Book Club Team

Classificada 1 em 5 estrelas

AVOID

AVOID. Like others I was miss-sold membership. Do not purchase avoid.

15 de outubro de 2025
Opinião espontânea
logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Lauren,

We’re really sorry to hear you feel this way. We can assure you that our memberships haven’t been mis-sold — they’re clearly outlined on our website with full details of the benefits, commitment periods, terms, and FAQs to ensure transparency before joining. We’re always happy to answer any questions in advance so prospective members feel confident in their choice.

We never want anyone to feel uncertain about what they’ve signed up for, and we’ll continue ensuring all information remains as clear and accessible as possible.

We truly value all feedback and want every member to feel confident and happy with their book club experience.

Kind Regards,
Chapter 25 Book Club

Classificada 1 em 5 estrelas

3 month subscription not monthly be warned

I signed up to Chapter 25 Book Club on 19th September for £9.99 a month, thinking it was a flexible monthly membership.

After missing the first meeting due to illness, I decided the club wasn’t for me and emailed to cancel on 9th October. I was then told I had to continue paying for three months, even though this minimum term wasn’t made clear when I joined.

I’ve since learned that the 3-month commitment is buried in the small print, and cancelling apparently isn’t straightforward. The customer service responses were polite but inflexible.

Just a heads-up for anyone thinking of joining — make sure you’re happy to pay for three months upfront, as it’s not an easy monthly cancel-anytime subscription.

Personally, I wouldn’t join again because the terms weren’t made clear at sign-up.

13 de outubro de 2025
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logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Lianne,

We’re so sorry to hear you felt the terms weren’t clear when you joined. Our memberships include a three-month minimum commitment, which is outlined on each club product page, within our FAQs, and in our Terms & Conditions - which can be found on our website and are presented again at checkout to ensure full transparency before purchase.

We understand it can be disappointing if you decide the club isn’t the right fit early on, but we always aim to make our terms as clear and accessible as possible and are continuously reviewing how we communicate them.

We appreciate you taking the time to share your thoughts and are glad you found our team polite and responsive — we’ll keep striving to make the experience even clearer for future members.

Kind regards,
The Chapter 25 Book Club Team

Classificada 1 em 5 estrelas

I subscribed to this bookclub and paid…

I subscribed to this bookclub and paid 19.98 in may to attend a local bookclub. They took the payment and sent me list of local clubs, none of which had availability! I emailed chapter 25 and was reminded that I had a 3 month commitment! I asked what I was paying for and the response I received was that I could pay another £4.99 a month for an extra chapter which was an online app. I declined and asked that after the three month contract ended I would like it cancelled. They replied that that was fine and a note had been attached to the diary and it would be cancelled. They have now taken 19.98 in August, September and October. I have sent emails which has not been replied to. I have now raised a dispute with my bank. There is no telephone number for them. Please avoid this company!!!

7 de outubro de 2025
Opinião espontânea
logótipo da Chapter 25 Book Club

Resposta da Chapter 25 Book Club

Hi Nicola,

We’re sorry to read your review and to hear that your experience hasn’t met your expectations. We take all feedback seriously and always aim to provide a transparent, supportive experience for our members.

To clarify, the £19.98 payment indicates that two memberships are set up under your name, as our standard monthly membership cost is £9.99. When a member joins, their space within their chosen club is automatically secured — even if that club later shows as full to the public — so no one is ever charged without an allocated place. Your payments therefore secure your ongoing place in your chosen club, which you’re welcome to attend.

We don’t have an online app, but we do offer a Bonus Chapter subscription that provides access to unlimited virtual events and our online community. This is already included within all active memberships, so there’s no need for existing members to sign up separately — it’s available for non-members who wish to take part in our online events.

All emails are responded to within 2–3 working days, as explained in our automated reply. If you haven’t received a response, it’s possible your message didn’t reach us, so we’d be grateful if you could kindly resend it so we can ensure this is resolved as a matter of urgency.

We’re genuinely sorry for any confusion or frustration caused and appreciate you taking the time to share your experience with us.

Kind regards,
The Chapter 25 Book Club Team

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