Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Ver mais
A empresa respondeu
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Ver mais
A empresa respondeu
Amazing bag Looks great and fits everything including the laptop Purchase arrived safely and was packed nicely. Delivery was fast
Informações sobre a empresa
Escrito pela empresa
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Informações de contacto
Reino Unido
- charleskeith.co.uk
3,3
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy with my purchase
ordered a bag that was estimated to arrive within 2–5 days. After reading some Facebook reviews about long delays and delivery issues, I started to worry it wouldn't arrive in time for my holiday. I was also planning to order a pair of shoes, but decided against it because I wasn't confident they would arrive on time.
Thankfully, my bag arrived in less than five days and I'm very happy with it. Looking back, I wish I'd ordered the shoes as well! 😊
28 de maio de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your experience with us. We completely understand your concerns after coming across those reviews, and we're sorry to hear they caused some uncertainty about your order.
We're delighted to know that your bag arrived within the estimated timeframe and that you're happy with your purchase. Thank you for giving us the opportunity to serve you, and we hope you'll consider us again for your next order. We truly appreciate your support!
Best Regards,
CHARLES & KEITH Customer Service Team
Nice heels and very comfortable to walk…
Nice heels and very comfortable to walk in. Package was so beautiful as well. Great job
19 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I am so impressed by the quality of the…
I am so impressed by the quality of the bags!
18 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Quick delivery and such a lovely bag
Quick delivery and such a lovely bag! Super pleased, comfortably fits a 14” MacBook Pro
18 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Superb shoes, sublime service
The shoes from this company are just superb! Quality materials used throughout and they are just gorgeous. Will be ordering many more times! Customer service also excellent, all in all I can’t fault them.
18 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The best heels i have ever laid my eyes…
The best heels i have ever laid my eyes on
Very comfortably because its lace, the stap is a bit loose but that’s because I have narrow feet
17 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for your lovely feedback! We're delighted to hear that you love the heels and find them comfortable to wear. We also appreciate you sharing your experience with the fit, and we're sure your insights will be helpful to other customers considering this style.
Best Regards,
CHARLES & KEITH Customer Service Team
Terrible customer service
Terrible customer service, offered no solution. I placed 1 order which came in 2 parcels, decided to return a few and couldn’t fit all into 1 box. But the return policy only provided 1 return label. I contacted customer service as to what I could do and all they said was either buy an extra label or packaged it up with my own box (which I don’t have). I find it ridiculous to make your customer responsible when the retailer couldn’t provide a box big enough for the items in the order to return.
29 de maio de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the frustration caused when returning multiple items from the same order.
We are actively reviewing ways to improve the overall return experience for our customers. Your feedback has been shared with the relevant team and will be taken into consideration as we evaluate potential enhancements.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor far east shipping experience
Wish I had looked on this page before ordering. The bags are shipped direct from the far east so you get a Temu style delivery experience. My bag took 10 days to arrive and was too late to be used for the wedding I’d bought it for. The website should make clearer that all shipping is overseas shipment and that wait times would be long. The description of the material as ‘Calf PU’ also seems to be trying to conceal the fact that it’s just cheap plastic. The bag didn’t have a dust bag or any fancy packaging that would justify the price tag. Overall you’re buying a fast fashion, low quality bag direct from china but with a higher price point. Not worth it IMO
29 de maio de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order did not arrive in time for your event and understand how disappointing that must have been.
We appreciate you taking the time to share your feedback regarding delivery expectations, product materials, packaging, and overall product presentation. We're sorry to learn that the product and experience did not meet your expectations.
Your comments have been shared with the relevant teams for review, as we are always looking for ways to improve our products, services, and customer experience. Thank you for bringing these concerns to our attention and for sharing your experience with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love it
Love it, my new everyday bag. Only thing is I wish I bought the XL version now, I'll probably buy it in a a different colour 🙂
7 de setembro de 2025
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have been looking for a pair of shoes…
Have been looking for a pair of shoes of this design for a long time,beautiful.!!!
15 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Good overall
Happy with items and packaging. Prompt response from their customer service. The only feedback is that I’d prefer if all items were in one package as each were sent separately
11 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're delighted to hear that you were happy with your items, packaging, and the support provided by our Customer Service team.
We also appreciate your feedback regarding the separate shipments. Depending on item availability and warehouse fulfillment processes, items within the same order may occasionally be dispatched separately to help ensure they reach customers as soon as possible. That said, we understand the convenience of receiving everything in a single package and will be sure to share your feedback with the relevant team for consideration.
Thank you for taking the time to share your experience, and we hope to serve you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
“I’m really impressed with this Charles…
“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to carry all my essentials. I’ve received so many compliments already. Definitely worth the purchase!”
14 de maio de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic bag
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
22 de agosto de 2025
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I unfortunately can't put no stars
I unfortunately can't put no stars , their customer service is appalling, I purchased a £120 e voucher, it didn't deliver so I messaged customer service, gave all my details and screenshot of proof of payment and nothing but generic replies, never ever will I shop here again
25 de maio de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how frustrating this must have been, especially after providing the requested information and proof of payment.
We sincerely apologize for the inconvenience caused. We've reviewed your feedback and are currently checking on the status of your order with the relevant team. We will continue to follow up internally and provide an update as soon as more information becomes available.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a pair of glasses from…
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them.
What followed was even more disappointing. Despite providing photos and raising a formal complaint, I was told the damage was caused by “external force” — which is simply not true. The glasses snapped at a structural joint under completely normal use.
I asked multiple times for the matter to be escalated to a manager, and this was never confirmed or actioned. The response I received was a copy-paste dismissal with zero accountability.
A product that fails after three uses is not fit for purpose. I am now pursuing a chargeback through my bank. I would urge anyone considering a purchase to be aware that if something goes wrong, do not expect Charles & Keith to stand behind their products.
24 de maio de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how disappointing this situation has been, particularly as you genuinely enjoyed the product.
We appreciate you taking the time to share your feedback and regret that the outcome of the assessment did not meet your expectations. We also apologize if our communication left you feeling unheard or if there was any misunderstanding regarding your request for escalation.
Please be assured that product concerns are reviewed based on the information available at the time of assessment. However, we understand your concerns and have shared your feedback with the relevant team for further review.
We sincerely regret the frustration caused and appreciate the opportunity to learn from your experience.
Best Regards,
CHARLES & KEITH Customer Service Team
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