Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Ver mais
A empresa respondeu
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Ver mais
A empresa respondeu
This bag exceeded all my expectations! The quality is truly exceptional, and you can tell a lot of care went into making it. It is elegant, stylish, and beautifully crafted. I was impressed from... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Informações de contacto
Reino Unido
- charleskeith.co.uk
3,3
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very bad it’s even taking more than two…
Very bad it’s even taking more than two weeks for delivering .
21 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how disappointing this must be. If you have any questions regarding your order, please contact us at customers@charleskeith.com with your order number, and our Customer Service team will be happy to look into your case and assist you further. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Been out for delivery for a whole week…
Been out for delivery for a whole week still heard nothing back
19 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay with your delivery and understand how frustrating this must be. Please rest assured that we are currently investigating your case with the relevant parties. If you have any additional questions or information to share, kindly reply to your existing email thread, and our Customer Service team will continue assisting you there. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your delivery experience did not meet your expectations. We'd appreciate the opportunity to understand what happened and assist you further. Please contact us at customers@charleskeith.com with your order number and any additional details, and our Customer Service team will be happy to look into the matter. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Great quality
20 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
the delivery has taken so incredibly…
the delivery has taken so incredibly long when on the website it says delivery in 5-7 days
19 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive. We understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and get back to you as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality bag
19 de julho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still waiting for refund after 4 weeks
Order Number. GB000530166
I returned my order on 1 July 2026 and still no refund, even though there is proof on the system that I have returned the item. I have chased customer services and again no response.
1 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay in receiving your refund and understand how frustrating this must be. We'd like the opportunity to look into your case. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Poor quality
Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel.
Have been in touch with customer service with photos of the handles.
1 st I asked for an exchange they advised out of the company return policy.
I then advised my statutory rights along with advising the terms and conditions they state is not affected, I then asked for a refund, they advised this is wear and tear and will not be dealing with this further.
I advise stay away if a bag can only be used for a short period less than 3 months in my case.
30 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand your disappointment. Following a careful review of the photos and information provided, our Customer Service team has communicated the outcome of the assessment via email. We appreciate that this may not have been the outcome you were hoping for. If you have any further questions regarding your case, please reply to your existing email thread, and our team will be happy to assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
Love the bag
20 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Blocked my whatsapp account
I tried to contact the company on whatsapp and my whatsapp was instantly blocked like my account was blocked do not attempt to contact
23 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for bringing this to our attention. We're sorry to hear about your experience. Please note that we do not intentionally block customers from contacting us via WhatsApp. If you were unable to reach us, it may have been due to a technical issue or another unforeseen circumstance.
We'd like the opportunity to look into this further. Please email us at customers@charleskeith.com with more details, including your phone number (with country code), and our team will be happy to investigate and assist you.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely love the bag the way it got…
Absolutely love the bag the way it got delivered ❤️
28 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Item came used and dirty
I ordered shoes from their website for my graduation, but they arrived with marks over them and the heels looked worn in as there were marks on the bottom. Unacceptable. I sent an email on July 4th and have still not heard back from customer service for over 2 weeks - really quite poor and would not recommend this store!
4 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're truly sorry to hear that the shoes you received were not in the condition you expected, especially as they were for your graduation. We also apologise for the delay in our email response and understand how disappointing this experience has been.
If you still require assistance, we'd like the opportunity to look into this for you. Please email us at customers@charleskeith.com with your order number, and our team will be happy to review your case and assist you further. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Best Regards,
CHARLES & KEITH Customer Service Team
I odered three bag from charles and…
I odered three bag from charles and keith as i was flying to my home country
As parcel came separately one parcel i received perfectly fined but the other parcel was missing as it wasnt handed to me it was left in front door as i requested customer service from charles and keith they denied to take responsibility and told me that if i havent got the parcel that is not there responsibilities i spend more than 300 pound on charles and keith because i oder from them before also that time i thought its a genuine company but the customer service wasn’t helpful
Not buying from this company anymore
16 de julho de 2026
Opinião espontânea
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and understand how disappointing this situation has been, especially as you were expecting your order before travelling.
Following our review, the courier confirmed that the parcel was successfully delivered. We also requested additional supporting documentation to help us investigate and challenge the delivery confirmation with the courier. Unfortunately, as we did not receive sufficient supporting evidence, we were unable to dispute the courier's confirmation or approve a replacement or refund.
We understand this may not have been the outcome you were hoping for and appreciate you sharing your feedback with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery took more than 2 weeks .
28 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating this experience must have been and sincerely apologise for the inconvenience caused. Your feedback is important to us and has been shared with the relevant team as we continue to improve our delivery experience. We hope to have the opportunity to provide you with a better experience in the future.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Lovely bag and shoes I got- beautiful…
Lovely bag and shoes I got- beautiful material and look on both items. Very pleased with my first purchase!
26 de junho de 2026
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery service was very good
Delivery service was very good. Liked the product as well. It is my first CK.
26 de junho de 2026
Resposta da CHARLES & KEITH
Dear Simran,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Resposta da CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your order has not yet arrived and understand how disappointing this must be.
We see that your order is currently on its way to you. If you require any assistance or would like an update on your delivery, please don't hesitate to contact us at customers@charleskeith.com with your order details. Our Customer Service team will be happy to assist you.
Thank you for your patience and understanding. We appreciate your support and look forward to serving you again.
Best regards,
CHARLES & KEITH Customer Service Team
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