Charles White Limited Opiniões 

Regarding a critical issue in our area, we contacted Charles White and were put in touch with Peter to address our concern. He was proactive and persistent, and assisted us with our request promptly. We are delighted with the support he gave. Furthermore, his communication has been first-rate. Thanks

I received flawed advice from Charles White (NI) Ltd and was defamed at an AGM, where I was falsely accused of breaching a covenant. When I attempted to make a formal complaint, I was obstructed at every stage.

This dispute dragged on for around six months, and in the end, I had no choice but to sue. Last month (Nov 2025), the court in Newtownards awarded me damages and costs.

One lesson I want to share is the importance of being clear, keeping an audit trail, and maintaining detailed records. Having evidence was crucial in court and made all the difference in achieving a successful outcome.

For anyone who thinks there is nothing one person can do against a property management company, think again. Persistence, documentation, and standing up for your rights can make a real impact.

UPDATE ON MY ORIGINAL REVIEW...
I did not feel defamed at the AGM chaired by your company. I WAS defamed. There is a difference which was witnessed by many attendees. So, if you want to apologise on Trustpilot, then aplogise for defaming me, not 'if I felt defamed'.

I work for an estate agent and we are in the process of selling an apartment in one of the developments which Charles White manages. We were struggling to source an EWS1 form and cover letter for the buyer's lender, so I contacted Paul Sanders. He responded to a number of emails very quickly, and was able to source both forms for us. Excellent service and help. Thanks Paul.

The experience with Charles White led me to vow never to buy in a managed development again. Incompetent, disinterested in helping with the things that actually matter and doubling bills from one year to the next; it has been a painful and infuriating experience throughout. Supposedly they aren't the worst in the sector - I dread to think what the others are like.

Very pleased with Charles White. They took over management of the block I live in a few months ago -- the changeover has been professional and well-handled.

I was inspired to write this review after my first maintenance issue -- a problem with the buzzer on the main entrance door. I told them on Friday and they fixed it on Monday. Very prompt and easy to deal with.

Exceptionally arrogant and unhelpful with a tinge if dishonesty about them. The managing director and co owner is the main instigator for this culture

Had an ongoing issue with street lights not working outside my house. Paul took ownership of the issue and followed it through until resolved.

Reported a water leak after a severe storm to Peter from Charles White&co, was late Friday so delighted to get a response later that evening, he organised ST Roofing to call the following Tuesday and they done a great job, arrived 0840 with a mewp in tow, up they went & accessd the issue,slate moved + blocked drainage on roof, all sorted within the hour, Sean the contractor also very informative. Highly recommend..
Excellent all round chaps
👍👍👍👍👍

The grounds of our property had got out of hand, trees overgrown and not trimmed back. Since Paul has taken over this area we are really starting to see improvements which in longer term will make the management of the area more economical. Dead bushes are in process of being removed and whole area tidied up . Thank you Paul for work with management to oversee the necessary work .

Peter helped to solve our query super quickly, it was a great help!

Amy Sutton provided excellent customer service and took ownership of an issue which was resolved very efficiently.

Thank You Amy!

I have a positive experience with Charles White. They are very responsive and helpful to enquiries having a designated person handling the account works well.

2 and a half months without any mail or a working intercom!
The intercom broke on 27 July. A neighbour emailed and phoned Charles White that day. No reply.

I emailed on 31 July. Nothing.
I emailed again on 2 August, copying every relationship manager and even a managing director from the Edinburgh office. Still nothing.
On 8 August, someone finally replied asking what the issue is (do they not speak to each other in this company?).

By 11 August, I was told the whole system needed replaced.
On 1 September, a quote was finally approved, after residents were told two quotes had been obtained without any input from us. We were told we this system would allow access via a mobile phone.

We were told the new system would be installed the week of 29 September. No surprise that never happened. It was finally installed on 14 October, a full 11 weeks and 2 days with no mail and no intercom.

I emailed again on 15 October asking if it could be connected to my doorbell, rather than to my mobile phone. A week later, still no reply. Staff regularly take a week or more to respond to even simple emails.

The installation itself is messy, with holes left where the old unit was. Once rain gets in and it breaks again, we will probably be waiting another 2 and a half months for them to fix it again...

Do you think paying £1000 a year and getting this kind of service is reasonable? They also have not held any AGM this year for residence to voice their concerns.

We are also waiting for a fix for a rotting communal decking which they have known about for over two years.

Stay away from this company if you value your sanity.

I would rate Charles White & Co as really pretty good. Our current contact is Robyn Rae who I find sensible, helpful and efficient. I am happy with the status quo and wish to change nothing.

Always quick to respond to issues and problems and get things resolved in a timely manner!

I contacted Paul Sanders about faulty street lights in our development. I received a really fast response and the issue was reported immediately to the appropriate people to rectify the problem.

I had previously contacted Paul with some general questions and on that occasion I also received a fast professional response that immediately addressed by queries.

Paul is a great asset to Charles White.

We have been with CW for just over a couple of years now and I think that Robyn Rae in particular has been a great help to us. We formed a residents committee and with her constant help we have made many updates to our complex for the benefit of all the residents. Obviously depending on our funding she has vigorously supported us with tradesmen getting what we want updated at the best price possible.I hope that we continue to work with CW and Robyn in future. Many thanks for you efforts on our behave

Over recent years, Charles White through the efforts of Associate Director Roby Rae have offered an excellent service. Robyn's quick responses to any queries and her overall engagement with us is much appreciated.

Our block of flats has been with Charles White for over 25 years. Performance has varied but in the past few years when Robyn Rae has been dealing with us we have had a good reliable and efficient service and happy to recommend

We have just completed our annual budget review and the owners AGM with the Charles White team (CWL) and decided we would share our thoughts with others. CWL have been our factors for a number of years and we have been well supported by their various core contractors, most of whom have been coming here for years now, and all of whom are very good at communicating with the owners about what they are working on and keeping disruption to a minimum.
The CWL Relationship Team (Robyn as the leader and in our case, Caitlin looking after us) are good at listening to what we want (whether core services, additional works, site visits, reporting, etc) and trying to deliver it. It is of course incumbent on us to constructively engage with CWL staff and provide as much background and information as we can, but also, we need to be realistic about our expectations and what can realistically be achieved in any given situation. Robyn and Caitlin are both very positive by nature and that infectious enthusiasm gets things moving forward and resolved, even when there are little hiccups along the way.
As in most things in life, the more effort you put in the more you get out. If CWL are your factor, put the effort in and get to know your CRM (they are very likeable people) as it just makes everything easier when we are all on the same side and have an easy rapport.
Finally, I should mention that we have had a few small roof issues over the last few weeks resulting from wind damage and the response times and communication from CWL has been ideal and the contractor did a good job and kept us advised.