Charles White Limited Opiniões 

Our block of flats has been with Charles White for over 25 years. Performance has varied but in the past few years when Robyn Rae has been dealing with us we have had a good reliable and efficient service and happy to recommend

We have just completed our annual budget review and the owners AGM with the Charles White team (CWL) and decided we would share our thoughts with others. CWL have been our factors for a number of years and we have been well supported by their various core contractors, most of whom have been coming here for years now, and all of whom are very good at communicating with the owners about what they are working on and keeping disruption to a minimum.
The CWL Relationship Team (Robyn as the leader and in our case, Caitlin looking after us) are good at listening to what we want (whether core services, additional works, site visits, reporting, etc) and trying to deliver it. It is of course incumbent on us to constructively engage with CWL staff and provide as much background and information as we can, but also, we need to be realistic about our expectations and what can realistically be achieved in any given situation. Robyn and Caitlin are both very positive by nature and that infectious enthusiasm gets things moving forward and resolved, even when there are little hiccups along the way.
As in most things in life, the more effort you put in the more you get out. If CWL are your factor, put the effort in and get to know your CRM (they are very likeable people) as it just makes everything easier when we are all on the same side and have an easy rapport.
Finally, I should mention that we have had a few small roof issues over the last few weeks resulting from wind damage and the response times and communication from CWL has been ideal and the contractor did a good job and kept us advised.

Having recently dealt with our Client Relationship Manager, Jessica, and our Development Inspector, John, I have found them both to be timely in their response and very helpful in their approach to finding solutions for the issues we have raised.
Both have taken an interest in the Development and are proactive in helping the owners maintain a high standard which is much appreciated.

Charles White have always given excellent service whilst managing our development. When unhappy with anything, Jessica, and previously Maria, were quick to sort anything out. Communication is always quick.

Our budget meeting tonight with Jessica and Robyn was extremely helpful. Both were on hand to answer any questions and when they couldn't answer my question re my monthly payments there and then, assured me they would double check when back in the office and get back to me, which I know they will. They were also able to advise on some potential work needing done and we were able to take this forward after hearing our views.
Jessica and Robyn were extremely helpful and friendly.

Eighteen months ago the residents of my block of retirement flats were told by our Factors that they were giving up that arm of their business. We spent some time researching the various companies who offer a factoring service and chose two to ask for presentations. We decided to go ahead with Charles White and they took over the role as our Factors one year ago. Our representative was Maria. At the end of our first year I have to say that they have more than fulfilled my expectations and I am very pleased that we chose Charles White to look after our building and manage our funds.

Robyn and team have been really efficient in helping get messages out to householders about our committee meetings and settling invoices very quickly. Many thanks.

Our development manager is excellent. Paul is always diligent with his work, quick to reply and get things done.

Paul has been great sorting out queries and quickly resolving any issues within the development. Thank you!

I’ve had the pleasure of working with Paul and have always found him to be professional, approachable, and supportive. He communicates clearly, builds positive relationships, and is someone you can rely on to get things done efficiently. Paul is a great collaborator and makes working together both productive and enjoyable.

Outwork has been carrying out grounds maintenance work on behalf of Charles White for a number of years now. We find the entire team to be extremely professional and very easy to deal and work with especially Paul Sanders. They are proactive in spotting potential issues and coming up with pragmatic solutions that are mutually beneficial for both parties. Communication is always clear and cordial.

Myself and my brother work for this management company, doing many different jobs throughout the years, I find them a professional business making decisions to give their clients the best possible outcome, and using their finances wisely, I would pay particular praise to Paul Saunders who is always at the end of a phone, and who can advise with any on site decisions, I find all the team at Charles white very easy to work with, and I have no hesitation in recommending them to provide facilities management to any development, Paul and Michael @m&p services.

Moved into flat and there were a couple of communal minor issues within the first month. Once reported to the client relationship manager Caitlin Bregulla, these issues were addressed quickly and competently. Excellent communication throughout which was very appreciated.

I recently had an accounts issue regarding an outstanding common charges invoice and got the matter resolved quickly with the assistance of Gouda Dakiene, who could not have been more helpful. Thank you.

Update: I left the review below last week, & have since been contacted by someone from Charles White. He says their company are just a management AGENCY, who can only act at the behest of the management company & their board of directors & shareholders, so Charles White’s hands are tied (in a previous conversation, I presumed the ‘Board of Directors’ was Charles White’s board, not the residents’ board). He assures me that he did contact the management company board about these issues, but it was them instead who declined to help us on all counts (except that all the Velux windows in the complex will now be cleaned during the annual roof inspection, which means at least one good thing has been achieved!). So it appears I have misunderstood Charles White’s role, but i wasn’t given any opportunity to explain & represent our case properly directly to those in a position to decide to fix the various problems (since Charles White don’t actually appear empowered to achieve anything, I’d recommend just go directly to the source). & he remained very officious & defensive about his legal responsibilities, with no obvious sign of a desire to help resolve problems, nor an acknowledgement of inconvenience/potential danger suffered (even if it wasn’t strictly their fault). Perhaps that’s just the cut-throat world of business, but I work in a caring profession, & it’s not how I deal with my clients!
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Belfast branch (Royal Ave), or at least the 'Senior Client Relationship Manager' we were assigned, have been the worst property management co we've ever had to deal with. Perhaps cos we were tenants, rather than landlords, so deemed not 'clients' worthy of a 'relationship'!

They point-blank refused to provide a fire-evacuation chair in their 4-story apartment building for our disabled son who is confined to a wheelchair (& we were living on the 3rd & 4th floors!).
Or to mark out a disabled parking spot in the car-park of the apartments (which was needed to allow our son to open his car door wide enough to get his wheelchair in/out).

We are a family of 5 adults, but Charles White refused to cut us any extra keys or provide any extra remote-controls for the electric gates.

Throughout our year renting, the electric gates were an absolute nightmare for all 3 apartment buildings enclosed by them on this site, frequently refusing to open or close (not only a huge inconvenience, but also an obvious potential safety issue). But Charles White showed no inclination or urgency about getting them fixed anytime they broke (apparently any expense had to be ratified at a board meeting, which obviously didn't happen often enough to sort out these urgent problems!).

We also asked them several times to clean the 4th-floor Velux windows which were disgracefully soiled (to the point we didn’t want to open them, or lots of dirt & debris would have fallen inside). It appeared they had never been cleaned, & presumably neither had the similar windows on other properties in the complex. No cleaning happened, & no courtesy of an explanation received.

& their other tactic appears to be just not to respond to emails asking them for anything if they're not interested in helping.

I would certainly think very carefully before becoming dependent on this company: their stance comes across as very legalistic, with no sign of any flexibility/goodwill/common-sense/compassion being applied, even when a wheelchair user is involved.

Rachael Higginson gave a fast response and friendly assistance.

Our development account manager sourced a professional and expert contractor to fix a TV arial problem. The contractor selected could not have been more helpful and quickly solved the issue. A very positive experience

Charles White Limited has been a reliable and professional management company for our apartment in Belfast city centre. They respond quickly to any issues, especially emergencies, and always handle things with care and patience. Their service is timely, efficient, and reassuring. Highly recommended! A big thank you to Paul Sanders and the whole team!

Paul Sanders and Philip Stevenson from Charles White have been an excellent appointment after years of mismanagement from a previous agent.

The team at Charles White onboarded our property seamlessly and Paul has been meticulous in the day to day management of the estate, supporting cost cutting activities and preventative maintenance on a B2 listed building.

All shareholders in the property are highly appreciative of the transparency from Charles White when it comes to the cost of third party services and contractors.

Highly recommended!

I've had several dealings with Paul Sanders over the past year in relation to my sons property in the development. From the outset, Paul has been consistently professional, responsive and helpful. Any time my son or I have raised concerns or issues, Paul has addressed them promptly and followed through to ensure they were resolved to our satisfaction.

It's reassuring to know there is someone in his role who not only listens but takes action. He has made what could have been frustrating situations much easier to deal with. His attention to detail and commitment to good service have made a real difference and its clear he genuinely cares for the residences experience in the development.

Overall, I've found Paul to be approachable and reliable - a real asset to the company.