Charlie Suede Opiniões 

Resposta da Charlie Suede

5/03/2026

Dear Erin,

Thank you for sharing your experience. This is definitely not the quality standard we aim to deliver, and we’re sorry to hear the shorts didn’t meet expectations.

If the seams are coming apart or the item arrived in poor condition, we’d really like to make this right for you. Please reach out with your order number and a quick photo of the issue so we can review it and arrange a replacement or refund for you.

Charlie Suede

Resposta da Charlie Suede

5/03/2026

Hey,

We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.

Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you and make sure your order is properly tracked and resolved. Please send us your order number so we can check the status right away and provide a clear update.

You can contact us here: info@charliesuede.com

Charlie Suede

Resposta da Charlie Suede

24/02/2026

Thank you!

Resposta da Charlie Suede

Actualizada a 11/02/2026

Heyy Julia,

I’m really sorry you had to wait months for your order and then felt completely let down by the quality, especially when you were expecting something nice <3 I completely understand your frustrations.

About refunds: we do follow our return policy, but I saw your order was delayed and outside the regular shipping timeline.

That's why I've processed a full refund on your order #14005 from 8 October 2025.

Hugs,
Yasmin, Charlie Suede

Resposta da Charlie Suede

Actualizada a 11/02/2026

Hey Carolina,

I’m really sorry you’re dealing with this, and I totally understand why you’re angry <3

I checked on your order #17357, it's currently being shipped to New Orleans LA 70118
United States

Your order is delayed because it was held by customs. We're so sorry for this. Unfortunately this happens from time to time with delays as a result. If it doesn't arrive within 5 days we will reship your order free of charge.

Kind regards

Yasmin, Charlie Suede

Resposta da Charlie Suede

11/02/2026

Hi Quinlyn,

I’m really sorry you’ve been left confused and waiting like this. I completely understand why you’re disappointed.

Sometimes a label gets created before the parcel is fully scanned into the courier system, but you should still be given clear, valid tracking and proper updates.

It seems like your order has been in transit for longer than normal now, we can't really control this but I'm processing a reshipment for you today.

Hugs,
Yasmin, Charlie Suede <3

Resposta da Charlie Suede

11/02/2026

Hi,

I’m really sorry you went through all of this, I completely understand why you’re upset.

About returns: we don’t automatically include prepaid labels, but when an item isn’t as described or there’s been a serious delay, we should be helping you clearly and fairly, not leaving you to “figure it out” alone.

Please send us your order number as I wasn't able to locate your order on name alone. If your item was defect we can either reship it or refund your order.

Hope this helps.

Kind regards,
Emma, Charlie Suede

Resposta da Charlie Suede

30/01/2026

Hey Ruby, I'm so sorry to hear this.

I've tried to find your order by typing in your name into our backend system, but I couldn't find it. Is there any way you could send this information to us?
We also do support through Instagram.

Normally, your items should indeed arrive faster than this. We'd love to still reship your package to your new address to make this right.

Kind regards

Tash

Resposta da Charlie Suede

30/01/2026

Thank you! <3

Resposta da Charlie Suede

30/01/2026

Thank you so much!!

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hi Miriam,

I've looked into your order and saw it was delivered quite a while ago.

We always try to ship out items fast, but after we ship it out, there's physically, nothing we can do anymore. Sometimes, the shipping carrier will experience delays, which causes your order to arrive later.

Here's your tracking link: https://cjpacket.com/?trackingNumber=CJPBAK6211504884YQ

Again, we're so sorry for this delay and hope that you will give our website another chance <3

Merry Christmas 🎄

Hugs,
Emma - Charlie Suede

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Ann,

I’m sooo sorry about this, especially right before Christmas. Totally understand your disappointment. That’s not the experience we want for you at all.

For order #15483, we’re going to check this immediately and make sure you get a clear update today. If it hasn’t actually left yet, we’ll either ship it out with priority or offer you a refund, whichever you prefer.

Just send a quick email to info@charliesuede.com
with “Order #15483 – Urgent” in the subject and tell us:

if you still need it for Christmas, and

your preferred option (priority ship or refund).

We’ll take it from there <33

Hugs,
Emma - Charlie Suede <333

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Anna,

I’m really sorry you’re feeling this frustrated, and I hate that the item didn’t meet your expectations <3

Just to be super clear: we do allow refunds/exchanges on eligible returns (unused/unworn, tags on, within our return window). Items that were marked discounted/final sale aren’t refundable, but if something arrived incorrect or faulty, we’ll fix it right away.

For order #14881, here’s the quickest solution:
Please email info@charliesuede.com
and we’ll reply with the exact next step for your order (refund return, exchange, or a quality issue resolution if it’s not as advertised). If you can, attach 1–2 photos showing what looks off, it helps us judge it instantly and handle it faster.

Hugs,
Emma, Charlie Suede <33

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Tharra,

Aww thank you sooo much for leaving this <3 We’re really happy our customer support could respond quickly and help you out.

Hugs,
Emma, Charlie Suede <33

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Bailey,

I’m really sorry you went through all of that, I can totally see why you’d feel upset and exhausted by the back-and-forth <3

A couple of quick clarifications from our side, just so the facts are clear and you don’t feel misled:

Your order shows as paid $174.95, not ~$300. If your checkout ever looked different on your screen, we genuinely want to investigate what happened there.

We process orders very fast, so cancellations aren’t guaranteed once an order is already being handled (this is also what we state on our FAQ).

We aim to dispatch the same day / within 2 business days and then delivery depends on the courier, express affects shipping speed, but delays can still happen once it’s with the carrier.

On the return side: our policy is that eligible items can be returned for a refund/exchange within the stated window, and returns are started by email so we can help fast and correctly.

Even though your bank already processed a chargeback, we still want to close this properly and fairly. If you email info@charliesuede.com
with just “Bailey + Trustpilot” in the subject, we’ll immediately:

pull up your full thread, send the exact return instructions, and
confirm the resolution in writing so you’re not left guessing.

Hugs,
Emma, Charlie Suede <33

Resposta da Charlie Suede

21/12/2025

Hey Paige,

I’m really sorry you had to chase us just to get your order moving, that’s frustrating, and I completely get why you wouldn’t want to shop again after that <3

Just to clarify: you should never have to “remind” us to ship. We aim to dispatch quickly (and we do offer express options), but if your order from Nov 20 only moved after you emailed and you got almost no real help beyond “sorry,” then we clearly didn’t handle this right.

Here’s what we’ll do to make it right: please email info@charliesuede.com
with the subject “Trustpilot – shipping delay” and include your order number + the email used at checkout. We’ll immediately check the timeline, and if you paid for faster delivery and it didn’t go out in line with that, we’ll offer a goodwill solution (refund of the shipping upgrade or store credit).

Hugs,
Emma, Charlie Suede <33

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Nat,

I’m really sorry this has turned into such a stressful mess, paying for package protection and then being shown a “delivered” photo that isn’t even your home is honestly not okay <3

Just to clear up one thing first: we’re Charlie Suede (charliesuede.com). If your purchase was made on our site, we 100% want to sort this properly with you. (And yes, our shipping protection is there to cover cases like loss/misdelivery during transit.)

Here’s the clear solution from our side:
Email info@charliesuede.com
with subject “MISDELIVERED PACKAGE – September order” and include:

your order number, and the proof-of-delivery photo the courier provided (and if you can, a screenshot of the Ring footage timestamp you mentioned).

Once we have that in one message, we’ll immediately escalate it with the courier and either resend your item or refund you based on the outcome of the carrier confirmation.

Hugs,
Emma, Charlie Suede <33

Resposta da Charlie Suede

Actualizada a 21/12/2025

Hey Mira,

I’m really sorry this has dragged on for you, waiting weeks for delivery and then getting stuck in a refund loop after you’ve already sent the return back is honestly exhausting...

Here’s the clearest way we can fix this today:
Please email info@charliesuede.com
with subject “REFUND STATUS – (your order #)” and include your return tracking number / proof of return in the same email. We’ll immediately do one of these two things (no more delays):

Confirm it’s been received and push your refund through, or

If it hasn’t reached our returns address yet, we’ll locate it with the carrier and keep you updated until it’s marked received.

Just so you’re not left guessing: once a return is received + inspected, refunds are issued back to the original payment method within 10 business days (and sometimes banks take a little longer to show it).

If you were explicitly offered a full refund in your email thread, we’ll honor that, just forward that message along with your tracking.

Hugs,
Emma, Charlie Suede <3

Resposta da Charlie Suede

29/11/2025

Thank you!