Absolutely blown away by the customer service. Louise and the repairs team have done an outstanding job with fixing my husband's leather boots. They were relatively new but he got soaked in a downp... Ver mais
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Leia as opiniões dos outros
I had an outstanding experience with Joseph Cheaney & Sons that genuinely deserves recognition. After the soles came off my old Triumph motorcycle boots, I struggled to find anyone willing... Ver mais
I love my Cheaney shoes. However it is super frustrating that they haven’t emailed me or are able to place an order for my shoe size that has been out of stock for weeks now. Are your customer sys... Ver mais
Excellent service, assistance and advice given by the 2 staff in your Edinburgh store. They did everything that they said they would do and well within the timescales that they indicated. They also ha... Ver mais
Informações sobre a empresa
- Fábrica de calçado
- Loja de botas
- Reparação de sapatos
- Loja de calçado
- Grossista de calçado
- Loja de smokings
Escrito pela empresa
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Informações de contacto
69 Rushton Road, NN14 2RR, Desborough, Reino Unido
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4,7
Excelente
1 mil opiniões
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
31 de março de 2025
Resposta da Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. cheaney HQ
Well i must say I’m very disappointed…
Well i must say I’m very disappointed with my purchase of travel shoe care kit, it says in the information that the bag it comes in is leather? if that’s leather I’ll eat my shorts. The polish brushes, shoe horn and clothe probably adds up to about £30 so that leaves at least £50 to supply a leather bag( it’s not ) its a real shame because I recently had a great experience in the London store on Jermayne st where my girlfriend bought me a beautiful pair of boots for my 60th, the service was epic
So I thought I’d treat myself to this shoe care kit with birthday money from my elderly parents as something I can save
Shoddy
27 de março de 2025
Resposta da Joseph Cheaney & Sons
Hello, Thank you for leaving us a review. After invetsigating further it seems we have incorrectly stated the bag is leather on our website description- it is actually PU Leather. We have updated the website accordingly. Please accept our appologies for this oversight.
Sorry that this has left you disappointed please do return it to us for free and we can process a full refund for you including orignal shipping charges. Cheaney HQ
Outstanding Customer Service !
Heading back to London City Airport today and walked past the Cheaney store on Cheapside and dropped in to see what they had.
The lovely Salma (from Jermyn Street store) offered to clean nourish my brown Waxy Commander boots, and we got talking about how I wanted these boots in black if only they were available. She popped down to the store room only to return with a pair of Corinthian black Waxy Commander boots !!
She didn't have them in a 7 but knew her store in Jermyn Street did so had someone collect them and bring them to us in Cheapside. After a short wait I left very happy with my new boots and a great belt.
Salma is amazing and certainly a great Brand Ambassador for Cheaney's.
3 de abril de 2025
Opinião espontânea
Resposta da Joseph Cheaney & Sons
Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience at our Cheapside store. Salma truly embodies the dedication and passion we strive for, and we're glad she could help you find the perfect pair of black Waxy Commander boots.
It’s great to know that her customer service made such a lasting impression, and we’re so happy you left with both the boots and a belt you love!
We’ll be sure to pass along your kind words to Salma. We look forward to welcoming you again soon! Cheaney HQ
Joseph Cheaney: poor customer service
New policy from Cheaney: returns can only be made at the shop from which the item was purchased. An example of prioritising company systems over customer experience and convenience.
Cost of returned item which should have been credited to my account was actually debited from my account - doubling the cost having returned the item.
Assistant resolutely unapologetic with no acknowledgement of mistake.
Grossly incompetent and unprofessional.
28 de março de 2025
Opinião espontânea
Resposta da Joseph Cheaney & Sons
We’re very sorry to hear about your experience and sincerely regret any frustration caused. Our intention is always to provide the best possible service, and it’s disappointing to learn we fell short in this instance.
Regarding the returns policy, we understand that this change may feel inconvenient, and we appreciate your feedback. Additionally, the issue with the incorrect charge is certainly not the experience we want for our customers. Rest assured that both charges were refunded, and the funds should be in your bank within a couple of days.
We truly value your business and your input, and we’ll take your concerns into account as we continue to improve our service.
Your email has been passed to our Retail Director who will reply as soon as possible. Cheaney HQ
Quality productts.
Great website for help and ideas as I wanted to match up shoe crème and wax, quality products with quick delivery, recommended and will use again.
17 de março de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear that you found our website helpful and that you’re happy with the quality of our products and delivery service. Matching the right shoe crème and wax can make all the difference, so we're glad we could assist you. Cheaney HQ
Beautiful shoes
The shoes are true to size and fit me well. They are a versatile style which look good with trousers and dresses. The leather is beautiful, much nicer than the picture on screen when ordered online.
10 de março de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your wonderful review! We're so pleased to hear that the shoes fit you perfectly and that you love their versatility. It’s great to know that the leather exceeded your expectations. We hope you enjoy wearing them. Cheaney HQ
Cheaney Tweed Almond Grain Boots, Resole and Heels
I have just recieved my Cheaney Tweed Almond Grain boots back from the Cheaney factory after having them re soled and heeled and I must say what an absolutely stunning job has been done. They look as good as the day they were bought thanks to the skillful craftsmanship and dedication of the workers.
I was kept informed of the progress throughout the repair.
WELL DONE CHEANEY!
13 de março de 2025
Opinião espontânea
Resposta da Joseph Cheaney & Sons
Thank you for your fantastic feedback! We’re thrilled to hear that your Tweed Almond Grain boots have been restored to their original glory. Our team takes great pride in their craftsmanship, and it’s wonderful to know their dedication has made such an impression.
We’re also glad you appreciated the updates throughout the repair process. Your support means a lot to us, and we’ll be sure to pass your kind words on to our team.
Enjoy wearing your beautifully restored boots. Cheaney HQ
Outstanding
28 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Beautifully wrapped and quickly…
Beautifully wrapped and quickly delivered, my son loves his present and will have great use and enjoyment from it for many years I am sure.
21 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your lovely feedback! We're so pleased to hear that your son loves his present and that it arrived quickly. Cheaney HQ
Excellent quality
Excellent quality shoes, worth the price tag!!!
25 de fevereiro de 2025
Opinião espontânea
Resposta da Joseph Cheaney & Sons
Excellent review, thank you. We really appreciate it. Cheaney HQ
Great variety of leather shoe care products.
The information for leather shoe/boot care is excellent.
The colour of the creme/polish is a great match for my shoes/boots. Delivery was prompt and hassle-free.
Thanks
Iain.
17 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your wonderful feedback! We're delighted to hear that you found our range of leather shoe care products helpful and that the information provided was useful. It’s also great to know that the colour match was perfect for your shoes and boots. Cheaney HQ
Quality all around
Quality all around, impeccable craftsmanship, it’s what you going to find in Cheaney shoes, absolutely stunning.
7 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your fantastic review! We’re thrilled to hear that you appreciate the quality and craftsmanship of our shoes. Cheaney HQ
Great quality shoes with perfect sizing.
Great quality shoes with perfect sizing.
4 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Kelmarsh …
Excellent quality shoes at a great price in the sale! I have wide feet and the G fitting is perfect. Delivery was prompt.
3 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Well made good looking shoe
28 de janeiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Great shoes at a sensible price
29 de janeiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Resposta da Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Resposta da Joseph Cheaney & Sons
Great review too, thank you! Cheaney HQ
Resposta da Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Great quality brilliant style long…
Great quality brilliant style long lasting value
3 de fevereiro de 2025
Resposta da Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear that you appreciate the quality, style, and lasting value of our products. Cheaney HQ
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