We have been to Chelsea Baby in Brierley Hill twice. Once for a new born car seat and second time for a toddler car seat. I cannot recommend the staff and shop enough. They are knowledgable, patient w... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... Ver mais
Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... Ver mais
I would avoid using this company again. Haven’t tried the products yet but they were very late in arriving. I was told I’d be receiving a substantial discount for the inconvenience they’d caused with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Informações de contacto
Unit 25 Pedmore Road Industrial Estate, DY5 1TJ, Brierley Hill, Reino Unido
- 01902490211
- hello@chelseababy.com
- chelseababy.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da Chelsea Baby
Great experience.
An excellent experience, beautiful product, fast delivery, and excellent customer service.

Resposta da Chelsea Baby
Everything okay just I expected order…
Everything okay just I expected order get quicker

Resposta da Chelsea Baby
The product was the best flat pack I…
The product was the best flat pack I have ever received. Very solid products and very easy to assemble. I would recommend wry highly and I will be using again.

Resposta da Chelsea Baby
Package arrived in a unacceptable mess…
Package arrived in a unacceptable mess box opened and damaged with parts of equipment hanging out

Resposta da Chelsea Baby
Still have not received item
Still have not received item - courier company an absolute joke - no correspondence - download app then don’t send verification email so cannot move forward any more. Did not tell us when he attempting delivery been trying to reschedule bit no way of contacting them

Resposta da Chelsea Baby
Great service and communication
Great service and support from Noah and the team, would use again.

Resposta da Chelsea Baby
Lovely buggy and very quick delivery…
Lovely buggy and very quick delivery highly recommended ty

Resposta da Chelsea Baby
After receiving the wrong design in…
After receiving the wrong design in carseat cover. The customer service I recieved was amazing.
Customer service Warren explained that it was the newest design out and that he would still send me a 2nd set of covers for the carseat in the design I had originally thought I was receiving.
Definitely recommend using this company.

Resposta da Chelsea Baby
I placed my order for a pram on the…
I placed my order for a pram on the Sunday it arrived the following Saturday excellent service

Resposta da Chelsea Baby
Great customer
Great customer
service and speedy delivery together with an amazing product will definitely use again

Resposta da Chelsea Baby
Great service
Great service! Product arrived in time. There was a mistake on the website - I called the company and the issue was resolved immediately. Will be using again!

Resposta da Chelsea Baby
Really quick delivery of items
Really quick delivery of items, with good updates on delivery.

Resposta da Chelsea Baby
The whole experience started badly ,as…
The whole experience started badly ,as I had heard nothing regarding the progress of the order by Thursday 3/8 . Finally got an answer to my enquiry on Friday 4/8 ,the last day of the 2-5 day delivery “promise” , so now it was clear that it was not going to arrive on time . Baby shower was 5/8!!
I was told there was extra 1-3 days to add onto the delivery time.
The 10% off introductory offer failed to work on my order and was explained away by saying it did not work on ssle or clearance items ( Which I don’t believe apply to my purchase ?). The item purchased is selling at £249 and £269 on other sites, which is less than what I paid and they’re also with a “promised” 3-5 delivery time .
However this could also be a “hollow” promise like the company I used I suppose ?!
All of this was conveyed to customer services ,but I feel the excuses given to me we’re poor and misleading- (I was told the items had been dispatched from Chelsea baby 3/8 ,but according to tracking info they weren’t collected by logistics company till 7/8 ). It was finally delivered 8/8 .
I feel with the service we received ,a good will gesture would not have been out of place , but sadly this did not happen .
Poor customer service , would not use this company again .

Resposta da Chelsea Baby

Resposta da Chelsea Baby
I’ve had no confirmation since ordering…
I’ve had no confirmation since ordering from you last Sunday

Resposta da Chelsea Baby
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







