Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa h... Ver mais
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Leia as opiniões dos outros
I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip where DPD messed up an important delivery. Emily... Ver mais
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Great product, beautifully packaged and delivered in 2 days. Following another order, there was a mishap with the payment stage resulting in a double payment. I contacted Loren at CP who did her a... Ver mais
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I placed an order with Chelsea Peers for next working day delivery after the 5pm slot on the Monday. In effect this would have been processed Tuesday expected Wednesday . Paid £8.95 for this delivery... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Bom
436 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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amazing service and great quality…
amazing service and great quality products
i had a delivery issue and they have been so helpful. also the robe i ordered is so soft, great quality, its worth the money.
25 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Camille,
Thank you so much for taking the time to share such a wonderful review! It's a pleasure to hear that you were pleased with your customer service experience. We’re always happy to help!
Please don't hesitate to reach out in the future if you ever need any assistance!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Shocking After Care Post Christmas
Bought my wife some pyjamas for a Christmas present from Chelsea Peers on 30th of November 2025.
Great service and delivery, can't fault the company upto now.
Christmas came and my wife tried them in and unfortunately the top was too small. So I thought no problem I'll send the top and change it for the next size up and job done.
Busy over Christmas and went away for new year so got home and emailed the company to ask about changing the top, they informed me that don't do just changing one item of the set.
No problem I would return the st and buy the next one up. Tried to filling the return form but it wasn't having it, so contacted the company by email to ask why? They told me that quite abruptly that it was outside the return period. I asked if it was in the Christmas return period? They informed me that the extension was from the 02/12/25 until approx 27/01/26. So I was 2 days out of the return period.
Got another curt email telling me that I couldn't return them even for a credit note and unlucky you are stuck with them.
Not bothered about getting my money back or anything else, but just thought I'd let future customers know to check the returns around Christmas so they don't end up in the same predicament like me.
Thought the company would have been a bit more understanding at this time of year, but unfortunately not.
I usually buy my wife really nice leisure clothing at Christmas time but wouldn't use Chelsea Peers again not for the buying experience and quality of garment but the after purchase service is terrible.
However on the bright side they do bring the outside of the car up very clean.👍
9 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Darren,
Thank you for taking the time to share this feedback, and we apologise for any disappointment.
We have reviewed your query and can see that, as your order was placed before our Christmas extended returns period commenced, your order was not eligible for a late return in this instance. As your order was placed on 30th November, the returns window would have been valid up until 4th January, inclusive of our additional 7-day grace period to return for gift card credit.
Once again we apologise for any confusion that has been caused, and if you have any further queries/feedback please don't hesitate to reach out via hello@chelseapeers.com and we will be happy to assist.
Best wishes,
Caroline
Chelsea Peers Customer Services
WhatsApp customer service
WhatsApp customer service was fantastic, assistance & quick resolution was very much appreciated.
12 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Emma,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you had a great experience with Chelsea Peers!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
I had a hot water bottle and the handle…
I had a hot water bottle and the handle snapped when trying to empty it.
No quibble refund and friendly emails to deal with problem. Can’t think of any other firm that would be so helpful.
Gives me great confidence to use website again.
21 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Wendy,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Thanks B!
I’d really like to take a moment to thank B, a highly professional individual who provided outstanding assistance with my product issue. B communicated promptly and professionally via email, delivered excellent customer service, and resolved my payment issue quickly and efficiently. Very impressed—thank you!
19 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Fran,
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were pleased with your customer service experience. We’re always happy to help!
Please don't hesitate to reach out in the future if you ever need any assistance!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Really quick and sorted my problem with…
Really quick and sorted my problem with ease! My dressing gown was faulty and they issues a refund immediately.
20 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Jenny,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you had a great experience with Chelsea Peers!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
I dealt mainly with Sophie who…
I dealt mainly with Sophie who delivered excellent customer service. She was available to answer all my queries. Replied promptly and had a solution to my complicated issue.
Thankyou Sophie. I wish there were more like you.
19 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Nicolette,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Awful quality and cheap polyester pyjamas.
Awful plastic polyester pyjamas.
I’ve received a couple of Chelsea Peers pyjamas as gifts for Christmas but I cannot wear them. The quality is the cheapest I’ve felt. I can’t believe they are getting away with charging so much for such low quality polyester pyjamas. I don’t think people realise how bad it is wearing these plastic pieces of clothing and for the environment.
The designs of them are beautiful, however. And I believe if they were cotton or cotton rich, they would be the best pyjamas around. It’s such a shame we’re becoming used to such low quality clothing, that’s it’s becoming the norm.
18 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Lauren,
Thank you for taking the time to share your feedback, and we are very sorry to hear that you are unhappy with your Chelsea Peers products.
We are proud to offer a wide range of pyjamas in Organic Cotton and TENCEL Modal fabrics, as well as our recycled polyester in line with our sustainability efforts. Please feel free to get in touch with our customer services team as we would be happy to look into the option of organising a gift return for you, should you wish to do so.
If you have any further queries or feedback please get in touch with us via hello@chelseapeers.com and we will be happy to assist.
Best wishes,
Loren
Chelsea Peers Customer Services Team
the wrong pyjamas
I order 2 pairs of pyjamas, but after hitting the pay button realised that one pair was the wrong size.
I immediately contacted the customer service team to source a pair at the correct size. As the warehouse fulfilment team is separate, I was asked to make a fresh order and then return the pair ordered in error. The Return process was really simple and the refund made very quickly. Added to this the Customer Services teams were very polite and helpful.
I'd have confidence in using Chelsea Peers at any time in the future
15 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi David,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Resposta da Chelsea Peers
Hi Toyah,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you love your Chelsea Peers pyjamas!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
Outstanding quality and comfort
This is the second time I have ordered from Chelsea Peers and it won’t be the last. The items I ordered before Christmas came beautifully wrapped in a stunning Christmas box. I ordered a long pyjama set, a velour jogger set and a short pyjama set. The quality and fit of all 3 are outstanding - they really are the most comfortable and luxurious feeling pyjamas I have ever worn. I decided to treat myself again recently and ordered another long pyjama set, a nightshirt and a pair of slip on mules slippers. Everything was beautifully packaged once again. Yes they are more expensive than my usual pyjamas and slippers but for me they are absolutely worth it and I cannot see myself buying my nightwear or slippers from anywhere else now.
14 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
Last purchase
Based on past experience bought my daughters and myself pyjamas. That will be the last time. Both daughters previously loved Chelsea peers but we are all agreed that the quality and finish is no longer there. All really disappointed but no more.
13 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Fionnuala,
Thank you for taking the time to share your feedback with us, and we truly apologise for any disappointment caused.
We appreciate your honest review and will strive to improve! If you require any further assistance, please don’t hesitate to contact our customer service team directly via hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Super pyjamas & super service!
After purchasing the softest and beautiful maternity pyjamas, I thought I would treat my husband, son and baby to matching Christmas leopard pyjamas last Christmas. They are gorgeous but unfortunately the men's shorts were faulty after a few wears. I contacted CP and received a prompt response that I will receive a replacement in 1-2 days. A very happy customer, looking forward to returning to family matching :)
8 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Laura,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
5 star customer service
Evri lost my parcel but CPs customer service was able to refund my delivery, cancel my existing order and reorder me a new item with speed, efficiency and professionally.
7 de janeiro de 2026
Opinião espontânea
Resposta da Chelsea Peers
Hi Rebecca,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Terrible consumer policies
Terrible consumer policies. Wanted to exchange petite PJs to regular-fit PJs as Christmas gift for wife was short in the arms. No exchange policy so had to send PJs back and re-purchase new size. Could not re-use first purchase discount and had to pay delivery so had cost an extra £17 just to change size for the same item. Poor.
31 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to share your thoughts, and we apologise for the inconvenience.
While our website does not offer direct exchanges, our customer services team would be more than happy to arrange this for you.
Please get in touch with us via hello@chelseapeers.com, and we will be happy to organise a refund of your returns fee, delivery charge, and price-match to the discounted cost of your original order!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Not only do they produce fantastic pjs…
Not only do they produce fantastic pjs but the customer service is second to none!! Absolutely amazing and go above and beyond
30 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Tamz,
Thank you for taking the time to leave such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. We're so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t hesitate to contact our customer service team at hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Amazing customer service and wonderful pjs!
I was helped by Sophie in customer service - very speedy and kind to chat with. Their pjs are so soft, a very luxurious feel.
30 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Lauren,
Thank you for taking the time to leave such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. I'm so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer service team at hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Resposta da Chelsea Peers
Hi Kay,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
We hope to see you back with us again soon and we look forward to assisting you in the future!
Best wishes,
Loren
Chelsea Peers Customer Service Team
5 star customer service
I had a small issue with some pyjamas I had ordered as a Christmas gift, within an hour of contact, completely resolved by Sophie in customer services. Highly recommend this company.
29 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Jeanette,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Return policy for this company is…
Return policy for this company is appalling. They hound you with emails and discount codes to buy your Christmas gifts early but if you buy before 2nd December they will not honour Christmas gift returns. I bought my daughter Christmas PJs in November. They do not fit her properly but I cannot return them £55 wasted. I am unsubscribing from their emails and will not be dealing with them again. Very poor practice at this time of the year. So many stores offer returns from November onwards. Probably the only company who have ever declined a Christmas return.
It is of course written in their returns policy but deliberately narrow and not in the spirit of Christmas.
I do not recommend them.
29 de dezembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We can see a member of our team has been in touch with you via email in response to your query. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
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