Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa h... Ver mais
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Leia as opiniões dos outros
I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip where DPD messed up an important delivery. Emily... Ver mais
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Great product, beautifully packaged and delivered in 2 days. Following another order, there was a mishap with the payment stage resulting in a double payment. I contacted Loren at CP who did her a... Ver mais
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I placed an order with Chelsea Peers for next working day delivery after the 5pm slot on the Monday. In effect this would have been processed Tuesday expected Wednesday . Paid £8.95 for this delivery... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Bom
436 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
speedy delivery and lovely quality
I ordered 5 pairs pj’s on Sunday and they arrived beautifully packaged on Monday!
The ones for me are a lovely fit and beautifully made. I am sure the ones I’ve bought as gifts will be well received. Bargains in sale! I have bought before and find they wash and wear really well!
24 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Nicola,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your pyjamas!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Gorgeous material and great customer…
Gorgeous material and great customer service.
The quality of the material they use is insanely soft. I really wish I could wear these pyjamas all day every day!
There was hitch with incorrect labelling of a pair of pyjamas, but Sophie from the customer support team responded immediately and got this sorted for me ASAP. She was kind, considerate and responsive. Everything you want from a company when something doesn't go right.
I'll be back for more pyjamas! A pair for every day maybe.
25 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Giulia
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
High quality items with great customer…
High quality items with great customer service!
24 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Ben,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Outstanding customer service
I made my first purchase with Chelsea Peers recently. I ordered some gorgeous ladies pyjamas and a two pack of girls pyjamas. They arrived within the expected timescale and were packaged beautifully. The ladies pyjamas are nothing short of luxurious however there was a slight issue with one of the pairs of girls pyjamas. I contacted Chelsea Peers and advised them of the issue. I received almost an instant response and, within a very short space of time, the issue was resolved to a satisfactory resolution. Chelsea Peers has impeccable customer service and I will definitely be making more purchases in the future. Thank you Loren for all your help.
22 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Melissa,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Amazing customer service
Amazing customer service. I placed an order for 3 pairs of pyjamas and didn’t open the box when it arrived as they are Xmas gifts. When I finally opened the box I realised 1 pair was missing. I emailed and my emails were responded to immediately and after providing photos to prove I hadn’t received an item, it was dispatched the same day. I dealt with Sophie on the customer service team and she couldn’t have been more helpful! Excellent service and I would definitely recommend!
21 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Sarah,
Thank you so much for taking the time to write such a wonderful review! We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with our team.
I'm so pleased we could help, and I hope you absolutely love your new Chelsea Peers products!
We hope to see you back with us again soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
Wonderful customer service
I ordered some Pyjamas as a gift, with next day delivery, however was let down by Evri's very poor service. On contacting Chelsea Peers my issue was immediately addressed by Loren who was very apologetic and organised refund and re-delivery with an alternative provider. The PJs arrived the very next day, beautifully packaged. Thank you, Loren. Top class customer service!
20 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you so much for the taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Resposta da Chelsea Peers
Hi Sarah,
Thank you so much for your 5-star review. We really appreciate it!
We always love to hear from our Chelsea Peers customers, like yourself, who have had a positive experience with us.
If we can assist at all in the future, then please do let us know, and we do hope to see you back very soon!
Best wishes,
Sophie - Chelsea Peers Customer Services Team
Amazing support team and high quality material
I had a small issue with my order and the support team was absolutely amazing. I received a very quick response, they were very understanding, and the refund was processed super fast. The staff is really friendly, the delivery is quick, and they offer a large selection with very high-quality fabrics. I’ve ordered from here several times already, and I will definitely keep buying from them. I can highly recommend
18 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Giulia!
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Very nice items
Very nice items , very good quality and excellent customer service
17 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Catherine!
Thank you for taking the time to share your 5-star review.
We’re always happy to help, and are so glad that you love your new Chelsea Peers products! Please don't hesitate to reach out in the future :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Brilliant customer service
The customer service was incredibly generous. When I had a problem with my shipping due to some custom regulation in the EU, I wrote to the people of Chelsea Peers. Their answer came within minutes and they refunded the shipping costs.
15 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Lydia,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Resposta da Chelsea Peers
Hi Victoria, thank you for taking the time to write such a great review!
We are so glad to hear that you had such a positive experience with our customer service team and that you love your pyjamas!
Best wishes, Loren - Chelsea Peers Customer Service Team
First Order
This was my first order with Chelsea Peers and I was really excited to receive it. One of the items arrived with a button missing, but the team were incredibly quick to respond and resolve the issue. Great customer service and I was very satisfied with how it was handled.
15 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Simone, thank you so much for taking the time to write such a lovely review - we really appreciate it! I hope you absolutely love your new penguin pjs! Please do not hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
Excellent Customer Service - Emily
An order was lost/misplaced/not delivered by the wonderful EVRI couriers. I contacted Chelsea Peers customer service and the response was first class. A lovely lady called Emily sent a duplicate order out and even upgraded the delivery to DPD at no charge to ensure its safe arrival. This was for a birthday present and we received the products the day before. In contrast to EVRI , Chelsea Peers provided a professional and Empathic service, The items we received were great too. Thanks Chelsea Peers especially Emily for making someone really happy on their Birthday
5 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Leigh, thank you for taking the time to write such a great review! We are thrilled you had such a positive experience with our company and with Emily. We are so glad you love the items too! Best wishes, Sophie - Chelsea Peers Customer Service Team
Order hasn’t arrived and customer service ignoring my emails
I have ordered from this company before with no issues. However, last week I ordered two items for my daughter’s birthday. The order was due to arrive last week but didn’t arrive. I used the tracking link on the email and it said “not available”. I emailed the company Friday and no response. Chased again two days ago. No response! And still no delivery. I will not be buying or recommending this company again.
2 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We would like to sincerely apologise for the issues you have experienced with your delivery and the delay in a response from our customer services team.
We can see a member of our team has been in touch with you via email in order to fully resolve this matter for you. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
I absolutely love buying from Chelsea…
I absolutely love buying from Chelsea Peers. Their products are great quality and if there is ever an issue they are quick to sort it. Best customer service I’ve ever had!
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Shona, thank you so much for the amazing review! We are thrilled you love your pyjamas and had such a positive experience with our customer service team. Please don't hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
I love all the chelsea peers pyjamas…
I love all the chelsea peers pyjamas have bought many set over the time. We only wear chelsea peers pyjamas. They are such fantastic quality.
Thank you for sorting the little issue I had out so promptly. I feel like I am an ambassador for CP as promote you all the time.
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Sam, thank you for taking the time to write such a great review - we really appreciate it! I'm so glad we were able to resolve your situation so quickly today, and that you love your Chelsea Peers products! Please don't hesitate to reach out in the future. Best wishes, Sophie - Chelsea Peers Customer Service Team
Amazing help very quick and easy lovely…
Amazing help very quick and easy lovely normal human service what a lovely support xx
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Tracey, thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience! Best wishes, Loren - Chelsea Peers Customer Service Team
Purchased pjs they have gone bobbly…
Purchased pjs they have gone bobbly after wearing for one night
8 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Ben,
Thank you for taking the time to share your feedback, and we are so sorry to hear you were not happy with your items. Please be assured that we have passed your feedback onto the production team for investigation.
Please do get in touch with us via hello@chelseapeers.com and we will be happy to look into this and find a suitable resolution for you.
Best wishes,
Loren
Chelsea Peers Customer Services Team
Brilliant customer service team
There was a problem with delivery which was outside Chelsea Peers control but Loren, the customer advisor immediately arranged for another courier to speedily send a replacement for the goods Evri had failed to deliver. The pyjamas are gorgeous and I received them next day thanks to Loren & DPD
1 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Nico,
Thank you for taking the time to share this lovely feedback!
We always appreciate hearing from our customers, and we're so glad to hear you were pleased with the service you received.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent customer service
My parcel was damaged by the courier company. I contacted Chelsea Peers customer service and they responded very quickly and send a new parcel the next day. Their customer service was exceptional and I was very impressed.
31 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Marianne,
Thank you for sharing this lovely feedback!
We always love hearing from our customers, and are so glad that you had such a positive customer experience.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
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