I ordered a pair of Halloween pyjamas and was so excited to receive them. I got an email from Everi saying they would notify me within 48 hours with a delivery date and time. A week passed and still n... Ver mais
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Leia as opiniões dos outros
Amazing quality and service. I had to return a set due to being too big. Asked for an update on my refund, had a quick response from customer services. The item had been lost in transit, but th... Ver mais
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The clothes and delivery/packaging were great but was extremely unimpressed with their returns policy. To return a £45 pair of PJs, I was charged BOTH delivery costs and an additional returns fee - r... Ver mais
A empresa respondeu
Their courier misplaced our parcel but Emily from the customer service team was quick to resolve the issue. Their products are good quality. Would recommend and would be buying from again!
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Bom
463 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order hasn’t arrived and customer service ignoring my emails
I have ordered from this company before with no issues. However, last week I ordered two items for my daughter’s birthday. The order was due to arrive last week but didn’t arrive. I used the tracking link on the email and it said “not available”. I emailed the company Friday and no response. Chased again two days ago. No response! And still no delivery. I will not be buying or recommending this company again.
2 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We would like to sincerely apologise for the issues you have experienced with your delivery and the delay in a response from our customer services team.
We can see a member of our team has been in touch with you via email in order to fully resolve this matter for you. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
I absolutely love buying from Chelsea…
I absolutely love buying from Chelsea Peers. Their products are great quality and if there is ever an issue they are quick to sort it. Best customer service I’ve ever had!
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Shona, thank you so much for the amazing review! We are thrilled you love your pyjamas and had such a positive experience with our customer service team. Please don't hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
I love all the chelsea peers pyjamas…
I love all the chelsea peers pyjamas have bought many set over the time. We only wear chelsea peers pyjamas. They are such fantastic quality.
Thank you for sorting the little issue I had out so promptly. I feel like I am an ambassador for CP as promote you all the time.
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Sam, thank you for taking the time to write such a great review - we really appreciate it! I'm so glad we were able to resolve your situation so quickly today, and that you love your Chelsea Peers products! Please don't hesitate to reach out in the future. Best wishes, Sophie - Chelsea Peers Customer Service Team
Amazing help very quick and easy lovely…
Amazing help very quick and easy lovely normal human service what a lovely support xx
11 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Tracey, thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience! Best wishes, Loren - Chelsea Peers Customer Service Team
Purchased pjs they have gone bobbly…
Purchased pjs they have gone bobbly after wearing for one night
8 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Ben,
Thank you for taking the time to share your feedback, and we are so sorry to hear you were not happy with your items. Please be assured that we have passed your feedback onto the production team for investigation.
Please do get in touch with us via hello@chelseapeers.com and we will be happy to look into this and find a suitable resolution for you.
Best wishes,
Loren
Chelsea Peers Customer Services Team
Brilliant customer service team
There was a problem with delivery which was outside Chelsea Peers control but Loren, the customer advisor immediately arranged for another courier to speedily send a replacement for the goods Evri had failed to deliver. The pyjamas are gorgeous and I received them next day thanks to Loren & DPD
1 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Nico,
Thank you for taking the time to share this lovely feedback!
We always appreciate hearing from our customers, and we're so glad to hear you were pleased with the service you received.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent customer service
My parcel was damaged by the courier company. I contacted Chelsea Peers customer service and they responded very quickly and send a new parcel the next day. Their customer service was exceptional and I was very impressed.
31 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Marianne,
Thank you for sharing this lovely feedback!
We always love hearing from our customers, and are so glad that you had such a positive customer experience.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
I contacted Chelsea Peers after Hermes…
I contacted Chelsea Peers after Hermes advised me they had damaged my package beyond repair.
I sent the message at 10pm and within 12 hours I had a response stating they where sending a new package out straight away 1-2 working days delivery. Amazing response and very quick. Thanks again Sophie for sorting it to fast.
4 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Luke, thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience. We hope you love the new pyjamas! Best wishes, Sophie - Chelsea Peers Customer Service Team
responsive and efficient
When I made an error with my order, Loren was responsive and efficient. She organised a return and refund. Of course I re ordered my item...result, one very happy daughter in law.
30 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Sue,
Thank you for taking the time to leave such a lovely review!
We're so glad that you're happy with your experience with Chelsea Peers, we pride ourselves on our customer service so we always appreciate hearing such lovely feedback from our customers. We hope to see you again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Clothes don’t last
Clothes don’t last few washes and the cotton pjs went bobbly despite being expensive
1 de novembro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Ben,
Thank you for taking the time to share your feedback, and we are so sorry to hear you were not happy with your items. Please be assured that we have passed your feedback onto the production team for investigation.
If you have any further queries or feedback, please do get in touch with us via hello@chelseapeers.com and we will be happy to assist you!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Super customer service
Great product, beautifully packaged and delivered in 2 days.
Following another order, there was a mishap with the payment stage resulting in a double payment. I contacted Loren at CP who did her absolute best to resolve my issue, after dealing with my many emails. She was so patient and thorough. Well done Chelsea Peers. Will definitely use them again.
30 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Sue,
Thank you for taking the time to leave such a lovely review!
We're so happy to hear you had a great experience with Chelsea Peers, we pride ourselves on our customer service so we always appreciate hearing great feedback from our customers. We hope to see you again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Service was excellent and Sophie was…
Service was excellent and Sophie was very very helpful and not only sorted out a delivery mistake for me but always kept me informed. My order was delivered very quickly and boxed beautifully.
27 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi there!
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service. We’re always happy to help! We are so glad that you love your order and hope to see you back with us again soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
An online order went wrong
An online order went wrong - wrong size and despite contacting Chelsea Peers immediately they are unable to stop the order. Fortunately a manager intervened and got it sorted but overall a poor experience. Though they do make lovely PJs
28 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Glynis,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you have experienced.
We can see that you’re in contact with the Customer Services team, who have resolved this for you. We apologise for any inconvenience caused.
Best wishes,
Karen
Chelsea Peers Customer Service Team
I placed an order yesterday evening and…
I placed an order yesterday evening and waited for the confirmation email. When it didn't arrive I checked and found I had made an error in my email address. I contacted Chelsea Peers and within minutes Sophie replied, updated my email address and sent the confirmation email. Excellent customer care. I am now looking forward to receiving my order. Many thanks Sophie!
28 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Tina!
Thank you for taking the time to share such a wonderful review.
It's a pleasure to hear that you were so happy with your customer service experience. We’re always happy to help! We hope you absolutely love your new Chelsea Peers products! Please don't hesitate to reach out in the future :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Great customer service
Ordered a pair of PJ’s but the discount code didn’t apply so I was charged full price. Emailed the team and received an immediate response from Sophie to say that they would apply the discount and refund the difference.
Very prompt action and great customer service.
28 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Ruth!
Thank you so much for taking the time to write such a great review.
It's a pleasure to hear that you had such a positive customer service experience with us. We’re always happy to help!
We hope you love your new Chelsea Peers PJs, and hope to see you back with us soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
Quality Service
It is unusual today to find a company that wants to communicate with their customers. Very impressive how my minor issue was dealt with. I ordered the wrong item and messaged through their portal. Within Half an hour Sophie dealt with it and it was sorted. Quality PJs quick delivery nicely packaged. I would buy here again. Great Service
24 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Gary, thank you for taking the time to write such lovely feedback - we really appreciate it! We take real pride in our customer service team, so it is always amazing to hear from our Chelsea Peers customers like yourself who have had a positive experience with us! We hope to see you back with us again soon! Best wishes, Sophie - Chelsea Peers Customer Service Team
Men’s pyjama set
Ordered on 17/10 and received on 24/10
I have given a 4 star because the item arrived late. However the staff were great in being apologetic and courteous about the delay. They were quick at rearranging delivery and always quick at replying to my email.
The item is a pressent so I am unable to comment on the quality of the pyjama set but they arrived in an undamaged cardboard box and well presented in tissue paper inside
24 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Lynda, thank you so much for taking the time to write a review. We really appreciate your feedback! We are so glad that you had such a positive experience with our customer service team, and apologise again for the delayed delivery time. If you need any assistance in the future, please contact us at hello@chelseapeers.com, and we will be more than happy to help! Best wishes, Sophie - Chelsea Peers Customer Care Team
Great value over time
Yes, these are expensive but what glorious quality. The look and feel are amazing out of the box and the quality lasts with use
23 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Normie, Thank you so much for your 5-star review - we really appreciate it! We are so glad that you love your Chelsea Peers product :) If you have any queries, please contact us at hello@chelseapeers.com and we will happily assist you! Best wishes, Sophie - Chelsea Peers Customer Service Team
Expensive experience
I purchased a pair of slippers from the Chelsea Peers website.
I paid £5.99 for next day delivery.
When they arrived, the insole of the slippers was faulty making them very uncomfortable underfoot and unwearable.
I did an online returns clearly stating the slippers were faulty, I was charged £1.99 to return them.
In the end, I was out of pocket £7.98 for a pair of faulty slippers that were returned, somehow doesn't seem right?
22 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Jo,
Thank you so much for taking the time to share your comments with us.
Please could you contact us directly at hello@chelseapeers.com with your details so that we can look into this for you?
We look forward to hearing from you soon.
Best wishes,
Sophie
Chelsea Peers Customer Service Team
Really helpful customer service
Really helpful customer service! Responded quickly and were really generous in their help.
22 de outubro de 2025
Opinião espontânea
Resposta da Chelsea Peers
Hi Pierson,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service. We’re always happy to help! We hope to see you back with us again soon, and look forward to assisting you again in the future!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
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