It's a nice local wineshop. The guys working there are very informative without being snobby. Fully equipped to inform the s**t out of you. Also they always look ever so slightly hungover, which is... Ver mais
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Leia as opiniões dos outros
Received my first shipment, with some delay (due to PostNL, not Chenin Chenin’s fault). The wines look very exciting, great variety, seems to be good value. Would have loved an accompanying letter/pam... Ver mais
My order was confirmed on Aug 18th and confirmed in UK on 22nd but I have still not received ot after paying tax and duty a few days ago? The problem was with ParcelForce in the UK but Chenin Chenin... Ver mais
Purchasing wine from this very friendly company is a sheer joy ,the selection is fantastic the ethics that they adhere to and the way they make everything so easy means you trust them to fulfill your... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de vinhos
- Loja de bebidas alcoólicas
- Loja de cerveja
- Adega
- Clube de vinhos
- Grossista e importador de vinhos
Escrito pela empresa
CHENIN CHENIN is an Amsterdam-based wine store, online shop and subscription service of natural wines, beer, cider and sake. Our selection is an ever-evolving list of original and, most importantly, drinkable wines. From under-valued bargains to hard-to-find gems, we adore wines from all parts of the world, regardless of trends. You will find us on the beautiful Hazenstraat in the Jordaan neighbourhood of Amsterdam, Netherlands. We are Open Tuesday-Saturday 12:00-20:00 and Sunday from 12:00-17:00. Putting great service front and forward, we provide our customers with honest advice, exceptional wines and a friendly smile. Our online store is open at all hours. Customers within Amsterdam can order by 12:00pm to receive their wines the same day. Next-Day delivery is also available for the rest of Amsterdam and the Netherlands. We ship across the EU and Worldwide at competitive rates.
Informações de contacto
Hazenstraat 60, 1016SR, Amsterdam, Holanda
- +31 (0)20 777 6431
- hello@cheninchenin.com
- cheninchenin.com
4,7
Excelente
126 opiniões
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Amazing selection and service!
21 de março de 2022
Resposta da CHENIN CHENIN
Cheers Brian! Thanks for the review and for being such a great customer. Much appreciated!
thx for the super speedy delivery of…
thx for the super speedy delivery of the delicious selection :))
11 de março de 2022
Resposta da CHENIN CHENIN
You're most welcome! Thanks for the nice review!
Favourite wine shop in Amsterdam!
7 de março de 2022
Resposta da CHENIN CHENIN
Cheers Lou! Always appreciated✌️
Not a good experience at all
I had a very unfortunate experience with Chenin Chenin which is a pity as the store stocks great wines.
A delivery was left in the building next door to mine as no one was home at the time of delivery. I was told it was number 23, and in the hallway. I went to this building, was asked to be let in, looking around and did not find the parcel in the hallway. I spoke to residents of the building who knew nothing about this.
The next day, David from Chenin Chenin called me an I can only say I was floored by the absolutely horrendous experience this call was. After explaining the steps I had already taken to try track the parcel down, David essentially told me this is my problem, and he was not willing to help. He literally laughed at me when I suggested Chenin Chenin should try sort this out.
I later spoke to Simon who was apologetic and polite and promised to help. He also said they planned to send something by way of apology.
The next day, I asked for an update, got told they’re working on it, and that was the end of it. I’ve never heard back since.
Eventually, five days later, I got a text not from someone in number 23, but 19, that the parcel was there. I got it myself and let Chenin Chenin know. I have never gotten any response. No communication whatsoever.
While the delivery failure itself is on the courier company, I don’t think this was handled well at all. Specifically David was astoundingly rude to me as the customer, and essentially after promising guarantees at the start this just fizzled out entirely from a customer service point of view.
Overall just a very negative experience with nothing at any point that was redeeming. Very disappointing.
24 de fevereiro de 2022
Resposta da CHENIN CHENIN
Hi Lize,
It was very unfortunate that your parcel was left with a different neighbour than was communicated to us from our delivery partner. This is an unusual situation and something we had gone above and beyond to resolve.
My colleague and I did everything within our means to source the parcel from your neighbours during the week. We visited the building addresses on four separate occasions over five days, along with contacting the residents via telephone and emails. The parcel was left with both your phone number and address on the box for your neighbour to contact you, which they did.
We had communicated our plans and updates with yourself and Bastien (the purchaser) throughout the week over many emails, and had offered to replace the wines/offer a full refund if the parcel was not returned from your neighbour by the weekend. We couldn't replace the wines immediately as requested, until the parcel was confirmed to be lost - which ultimately it was not.
It is unfortunately untrue that you were not contacted any further after the day of delivery, I have personally contacted both yourself and Bastien with clear updates regarding your order throughout the week, of which you both responded to.
On Saturday, you sent us an email to let us know the wines had been returned to you. Bastien then followed up with a detailed email. I responded to this email and offered to extend our apology for the delay/inconvenience with an extra bottle of wine this week.
We have done our very best to help with this unusual situation. Our apologies if there has been some misunderstanding along the way. We are small business, operated by two people and are doing our utmost to provide a service to people across the world.
David had personally spoken to you the day it was delivered and the day after, whilst going out of his way to investigate where the parcel was left each day until it was returned to you by your neighbour. I am glad the wines are now with you, albeit later than planned.
Many thanks,
Simon
Resposta da CHENIN CHENIN
Bedankt Eric! ❤️
Great shop for natural wines
Great shop for natural wines, great service. I'll be back
16 de fevereiro de 2022
Resposta da CHENIN CHENIN
Thank you! Much appreciated 😊
Resposta da CHENIN CHENIN
Thanks for the support Karan! Much appreciated 🙏
Correcte levering zelfs vroeger dan…
Correcte levering zelfs vroeger dan verwacht! Mooie producten!
11 de fevereiro de 2022
Resposta da CHENIN CHENIN
Bedankt! 🙏 💯 😊
Resposta da CHENIN CHENIN
Thanks for the kind words 😊 Super appreciated! 🍷
Mooie natuurlijke wijnen
Fijne winkel met een mooie selectie natuurlijke wijnen. Kom er graag fysiek om mij te laten adviseren, maar online bestellen werkt ook goed.
26 de janeiro de 2022
Wederom super service en aanbod
Wederom super service en aanbod. Een fantastische sake besteld en dezelfde middag in huis.
21 de janeiro de 2022
Resposta da CHENIN CHENIN
Thanks so much! We really appreciate the great review 🙏🙏🙏
Super service en medewerking!
12 de janeiro de 2022
Resposta da CHENIN CHENIN
Cheers Luuk! Happy to help! ✌️
Always so helpful
Always so helpful! This was my first shop intro to Natural Wine and I found it so informative. The wines are so interesting and the staff is so knowledgeable. Happy to keep coming back here :)
10 de janeiro de 2022
Resposta da CHENIN CHENIN
Thanks Jaimee! Always great to see you in store! ✌️
Great selection and super fast local…
Great selection and super fast local delivery :)
1 de janeiro de 2022
Resposta da CHENIN CHENIN
Thanks Anne! Happy new year! 🥳
Resposta da CHENIN CHENIN
Thanks! Happy to be of service. 👍
Great website e shop experience and…
Great website e shop experience and very easy to see about each wine, love the mixed bottles selection, overall super happy I think what wasn’t 100% was delivery, expected next day was the day after due to post NL but maybe getting a different in city delivery service could be an option to ensure deliveries are met but overall super happy!
15 de dezembro de 2021
Resposta da CHENIN CHENIN
Hi Gina, Glad to hear you're happy with our store. I'm sorry to hear that your package was late arriving. Unfortunately, the postal service can sometimes cause delays outside of our control, especially around the busy Christmas period. You can always use our Same Day Delivery service in Amsterdam, which is delivered directly by us to your door. Thanks! 🙏
Super snelle en goede service
Super snelle en goede service! Bestelling werd gratis en binnen een dag bezorgd. Top!
12 de dezembro de 2021
Resposta da CHENIN CHENIN
Dank je wel! 😊
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