The Cheshire Stove Shop Opiniões 

219
TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had great service from Martyn and James from start to finish on purchasing our fire. Martyn helped us selecting the right fire and James was great installing it. It was all made so easy and we lo... Ver mais

Classificada 5 em 5 estrelas

Fantastic experience from start to finish having 2 wood fired stoves fitted. Advice and support from Martyn and Nick was so helpful and friendly. Really good installation job by Lee and Clive - cons... Ver mais

Classificada 5 em 5 estrelas

From the beginning we received an excellent service from Martyn and Nick. We were welcomed into the showroom and walked through all the different options available to us. Martyn was able to give us a... Ver mais

Classificada 5 em 5 estrelas

We looked around a few local fireplace shops and some never even came out to quote. We travelled a little further afield to the Cheshire Stove Shop - and got the service we wanted, explaining each que... Ver mais

Informações sobre a empresa

  1. Serviços de chaminé
  2. Loja de lareiras

Informação fornecida por diversas fontes externas

Here at the Cheshire Stove Shop, we pride ourselves on giving honest professional advice, as well as supplying and fitting stoves from some of the best manufacturers around the world. With over twenty years working in the industry we have tried and tested pretty much every manufacturer and product out there. Giving us the ability to make recommendations on which stoves, chimney systems and materials will be best to create the perfect installation for your property. If you are not local to us then we are more than happy to advise and work with you on a supply only basis. All chimney systems are kept in stock and available on a next day delivery if ordered before 1pm.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

219 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(219)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent experience

Excellent experience from start to finish.
The visit to the Showroom was very worthwhile, giving us the chance to see the unit working, recieve answers to all our many questions and compare our choice with other makes and models.
The fitting was excellent - obviously very experienced Engineers who worked quickly, were very friendly and helpful and left everything clean and tidy.
Would have no hesitation in recommending The Cheshire Stove Shop.

27 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service, especially when having to manage and deal with the current supply chain issues that were out of their control. They kept us informed all along, and the final installation was utterly professional, informative and immaculate.

25 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent work

We had an old open fire that leaked fumes into the first floor bedroom. We had been looking for what options were available for us for a few years but got nowhere until I happened to find the Cheshire Stove Shop on an internet search.
I emailed them and they quickly and helpfully identified what kind of open fire we had and what our options were and prices from the outset of installing a woodburner and flue.
We arranged for them to visit us to give us a quotation and they were really informative. We wanted to have the work done before we went on holiday, and chose options provided by recommendations from Martyn who worked really quickly to sort out the materials and woodburner.
Thanks to Alf and Clive for excellent workmanship, shaping the plasterwork into the old walls and installing the hearth etc and keeping us informed at every step that needed a decision. We were shown how to use the fire. We’re really enjoying sitting in the room now it has a good fire.

18 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic service

Absolutely fantastic service from start to finish. We were kept up to date with installation dates and on the day the team arrived on time, covered up all carpets from the door to the lounge and worked with every care needed.
Fast, efficient service and would recommend to anyone wanting a new installation in their home.

6 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent, Honest, Friendly Service

Excellent, honest, friendly service from the beginning. We went to The Cheshire Stove Shop with an idea in mind. We ran through our idea with them and they advised that our idea wouldn’t work doe to size of the stove v the size of the room it was going in and explained why. To the relief of my wallet their proposal was significantly less in cost.
They ran through each of the available stove models in their show room and explained the pro’s and con’s of each unit making our decision on design easy.
The installation team took 2 days to remove our old fire place, install the new hearth, flue and the stove. The team took great care to ensure everything remained as clean as possible and that we were happy with the installation throughout.
The training and tips provided by the installation team on completion was very useful.
I would recommend The Cheshire Stove Shop to anyone who is considering a stove.

15 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Woodwarm Phoenix Eco log burner

Excellent service from start to finish. Nick and Martyn were very helpful in advising on my choice of logburner and James and Mark? (sorry if I got your name wrong!) carried out the installation in a very professional manner. I would have no hesitation in recommending this company.

20 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First class service

We are absolutely thrilled with the work that Alf and Clive performed - I can’t express how pleased we are to have such professional and respectful tradesmen- our fire was not straight forward and they worked so hard to ensure it was spot on and we were happy with it. They kept the house tidy and cleaned up after themselves - makes such a difference to the experience. The fire has already transformed the room and we haven’t even painted or carpeted yet. To have such hard working and courteous tradesman working on the house has been a pleasure - Alf’s guidance on using the fire is great, especially for us as first time log burners. All round quality and stress free experience which is not something I experience often but in this case I am so pleased. Please pass on our thanks for a fantastic job well done 👍

And also to yourself Martin for a very professional approach and guidance on the fire and a nice clean quote process with all extras potential clearly set out- made the decision to use Cheshire Stoves easy for us. It was a no fuss no pressure face value process that we as customers really appreciate 👍

11 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great service, problem solved.

The service from the start was friendly and helpful. And even when we decided to return the electric stove - no faults, it was just louder than we'd expected - the guys at The Cheshire Stove Shop remained helpful and easy to deal with and took it back, no problem. Very happy to recommend.

4 de junho de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Great fire, not so good experience

Use of the term ‘decoration’ in the beginning led to a misunderstanding at a late stage about how much more the total cost would be. Decoration is not, as I’d thought, the painting around the fire (which my builder was due to do), but some very expensive boards that are integral to the safe use of the fire. This was also after the shock of the cost of installation. Also slightly disappointed that I was expected to pick up the said (approx 2m) boards in my car. It felt like punishment for asking my builder to do the ‘decoration’ instead of Cheshire Stoves Shop. Otherwise, I really like the Element Sky T medium and am looking forward to using it to its full potential in the winter!

2 de junho de 2021
Opinião espontânea
logótipo da The Cheshire Stove Shop

Resposta da The Cheshire Stove Shop

We are sorry that you felt the need to leave only a two star review Jo Holden. As discussed in our emails since this review we really did make it as clear as possible from our first meeting what the overall cost of a project like this was likely to be, when factoring the cost of installation and boxing in.

As discussed on our subsequent emails this week after your review - shipping of the boards direct to the end user from the supplier is unfortunately not allowed due to their size, fragility and cost - only to our showroom.

Once we had a suitably sized vehicle and team available, the boards were delivered to site by two of our engineers at no extra cost so that your builder could box in the fire as agreed from day one.

I'm glad to hear you are very happy with your Element4 skyT, it is a stunning fire and no doubt the focal point of the space.

Although we only agreed a supply only basis on the fire to begin with, I'm glad we were able to help out by making the installation possible for you in a very difficult location.

Classificada 5 em 5 estrelas

Fantastic job

Thanks to Lee and Matt for doing a fantastic job. Very professional, clean and helpful. Our fireplace looks exactly as we wanted it

24 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

If you are looking for or thinking of a…

If you are looking for or thinking of a log burning stove, don't go anywhere but Cheshire Stoves! We visited the shop in Macclesfield felt at ease from day one, Nick & Martyn were very good very helpful throughout & really know their stuff, from our first visit upto the installation of our stove. I could always ring or email get help & good advice from them. James and Mark were excellent fitting the stove gave us good information were very professional, efficient & kept the living room tidy & clean throughout installation, we are enjoying our stove with the cold weather we are having & thanks again to all the team at Cheshire Stoves

12 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience from start to…

Excellent experience from start to finish, can’t fault any aspect - from the guidance and advice given when choosing a fire, to the communication throughout the process and finally the top quality installation. Would highly recommend.

3 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service right from the…

Excellent service right from the outset. Sales process very straight forward, Install was actually completed ahead of the initial scheduled date and workmanship very good. Nick (at showroom/office) could not have been more helpful, very customer service focused. Communication excellent throughout the whole process. We like doing business with companies like this. We love our new stove and would highly recommend the company.

1 de dezembro de 2020
Opinião espontânea

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