Chill Chair Opiniões 

We have had out footstool for coming up to 12 months, and recently it just stopped working. I contacted Customer Service and they advised what to check, and asked for a video to be taken. There was not a solution, so they shipped a brand new one to us which arrived within a few working days.

What excellent customer service, there are many companies that could learn from his.

I had an issue with my Sole Mate Ottoman Foot Massager after a little over five months of use, and I reached out to Chill Chair’s customer service. They were very responsive, helpful, and professional throughout the entire process.

After explaining the issue and providing a video and the serial number, they took care of the problem and replaced the unit. I really appreciate how seriously they took my concerns and how easy they made the replacement process.

It’s refreshing to experience this level of customer service. The product itself is great, and knowing that Chill Chair stands behind their products makes me even more confident in recommending them.

Thank you to the Chill Chair team for taking care of me! Highly recommend! ⭐⭐⭐⭐⭐

The customer service was excellent - Jemreil and another colleague went out of their way to help me get my Sole Mate delivered at the second attempt after a mistake from the courier. It arrived tonight and already felt the benefit of my first massage session. Excellent product and customer service. Happy to recommend

We LOVE the Chill chair. Originally bought it for my husband for the office and loved it so much he brought it home so we could both enjoy it whenever we wanted. We also got the Sole Mate foot massager and love that too! We’ve tried other less expensive “massagers” and they all are gimmicky and disappointing. Chill Chair and Soul Mate are worth every penny.

This chair is not only fantastic but the communications with the company were faultless. I have been left with loss of sensation following chemotherapy in my toes and I use the foot massager each night for 15 mins and get instant relief. I am recommending to anyone and everyone.

Great experience and customer service. We love the foot stool massager. It’s a huge relief and looks great too!

Customer support has been great throughout the purchase! Responses were very quick and not robotic which was nice! Great product, great support

Great communication and the foot massage stool arrived in good order.. great looking pice of furniture and the foot massage is amazing.. we love it

I was very impressed with the professionalism and support received by Customer Service for the Sole Mate Ottoman. Although it is a wonderful product, which it truly is, I had to return it. Customer Service, in particular, Angel, could not have been more responsive, helpful and understanding. So much so that I will continue to watch this company's products and I hope to own another of their excellent products in the future.

Ordered the Chill Chair foot massager and it came quickly, as described and works great! Within a couple days Chill Chair reached out to ask if all was good, I was happpy, the product came as ordered/undamaged etc.which I was impressed, most companies wait for the customer to follow up

Costumer service had my question answered quickly and painless. These interactions has made me comfortable with the brand. I look for to buying from them again.

I absolutely love my ottoman! It only took 1 week to get to me too!

My experience was great from the first time using the sole mate foot massager from chill chair. I had a slight problem with it and it acted up and stopped working. I was immediately comforted that a new one was on its way. It arrived within 48 hours. Customer service has been nothing more than superior. My next purchase is the chill chair. Kudos to the entire team.

Just recently bought a chill chair. Unfortunately the chair was defective and it massage function was not working. I reached out to customer service and they immediately sent me a new one. Amazed how quickly they got the chair to me and it is working great. Best office chair I have ever had and it works perfectly. Thanks Chill team.

ABSOLUTELY FABULOUS!! Second one I am ordering for a gift. Their follow up/customer service was par excellence...

My husband & I are extremely happy with our Sole Mate - he is a pipe fitter & therefore is on his feet all day so he loves to get a foot massage at night while watching TV - well worth the money - the customer service is also outstanding ❤️

Terrible experience. placed an order, over 6 weeks and no delivery. Then sent for delivery after multiple complaints with company made. Placed on truck for delivery, not delivered and returned to depot, no explanation, contacted company, told they would expedite. 3 days later, no response, still at depot. I'm not convinced this isn't a scam, as any contact keeps getting kicked down the road..... I wouldn't trust the positive reviews.
Further to your reply, your courier was not responsible for the 6 weeks of delay in sending the chair. As ive stated from amex, they have advised to not withdraw the complaint until you have process the refund. If I withdraw the complaint, it is impossible to reopen and you still haven't refunded my money. With the dealings ive had, it seems foolish to trust your company to refund

1 week and they still didn't ship my order. I ask them for an update and they block me and cancel my order for no reason.
Shameful customer service.

If the owners of the company are reading this, post the screenshot of our emails so the people can see

I had a great experience with Chill Chair’s customer service team. They were professional, responsive, and very helpful throughout the entire process. Every question I had was answered promptly, and they made sure I was kept informed every step of the way. The team was courteous, patient, and genuinely committed to providing excellent customer support. I really appreciate the smooth and hassle-free experience. Thank you to Rey and the entire Chill Chair team for the outstanding service!

Sole mate is a great product and is backed up by a company with really good customer service. I got a nice email checking in to ensure the delivery went smoothly and the product was meeting my expectations. Very happy so far!