ChloBo Opiniões 

42
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I purchased a bracelet for my friends 60 th birthday, as I had been given one for mine and liked it The travel seeker bracelet came but in my opinion it looked quite cheap and I didn’t feel I co... Ver mais

Classificada 2 em 5 estrelas

I have had at least 12 different bracelets and unfortunately they break very easily. I purchased some elastic wire to repair as chlobo charge silly money for repairs and the lady in the shop said she... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased a necklace for my mum for Christmas and she's loves it!! Another piece to add to her ChloBo collection. As always, great quality, quick delivery and beautifully packaged. I'm sure I'll be ma... Ver mais

Classificada 5 em 5 estrelas

Amazing customer service. I asked my Grandson to order an initial M necklace as he hasn’t shopped with Chlobo before and would get a discount for his first order. The necklace arrived and when I opene... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

We do not currently use Trustpilot for reviews, see our current reviews here: https://chlobo.co.uk/pages/reviews Handmade in the UK and Free UK delivery on all orders over £75!


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as opiniões

(42)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

beautiful pieces and fantastic customer service

I bought a beautiful anklet earlier this year. In love with it! Unfortunately I recent broke it. I contacted ChloBo about a repair and they replied very quickly with instructions on how to return the item for repair. They replied super fast to let me know they had received my anklet, and as it was under warranty, repaired it free of charge! Within two weeks I had the anklet back, good as new! Couldn’t be happier with the service received.

20 de novembro de 2024
Opinião espontânea
logótipo da ChloBo

Resposta da ChloBo

Hello Miss Collins, thank you for taking the time to leave a review. We are so pleased you were happy with our repairs and customer service. We hope you will shop with us again in the near future. Many thanks, ChloBo Team

Classificada 5 em 5 estrelas

Heaven Sent!

I got a bottle of their perfume recently and it is such a gorgeous scent.
They're customer service is impeccable and I can't wait to experience more of the brand!

16 de outubro de 2024
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logótipo da ChloBo

Resposta da ChloBo

Hello, thank you for taking the time to leave a review. We are so pleased to hear you love our perfume and are happy with our customer service. We hope you will shop with us again in the near future. Many thanks ChloBo Team

Classificada 5 em 5 estrelas

Mum loves her elephant bracelet

I bought my mum the elephant charm bracelet as a last minute present for her 67th birthday and she hasn’t taken it off since. She’s even kept the packaging on her dresser as she loved it so much.

Thank you Chlobo for getting it to her in time!

30 de maio de 2024
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Resposta da ChloBo

Hello, thank you for taking the time to leave a review. We are so pleased to hear that your mum loved her ChloBo bracelet for her birthday! We hope you'll shop with us again in the near future. Many thanks, ChloBo Team

Classificada 5 em 5 estrelas

Love my ChloBo jewellery

I've got several ChloBo pieces - bracelets, rings, necklaces - and they've all lasted really well. I wear them daily! I've gifted some pieces to friends and family too and they've loved them.

1 de setembro de 2024
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Resposta da ChloBo

Hello, thank you for taking the time to leave a review. We are so pleased to hear you have enjoyed your ChloBo pieces and your friends and family did too! We do hope you will shop again with us in the near future. Many thanks, ChloBo Team

Classificada 2 em 5 estrelas

I have 4 ChloBo bracelets gifted over a…

I have had 4 ChloBo bracelets gifted to me from my husband and other family members. All have tarnished and 2 have snapped. Very disappointing as they are so pretty but the quality is weak and they ALL tarnish very badly. They are not cheap and should not be this easily broken or tarnished.

22 de agosto de 2024
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Resposta da ChloBo

Hello Sacha, thank you for taking the time to leave a review. We are sorry to hear you feel this way. Are you aware of our repairs service? We can't see your details on here, but if you could please send them over to repairs@chlobo.co.uk the team will be able to assist. We also have a jewellery care page on our website which will help instruct on cleaning to avoid tarnishing: https://chlobo.co.uk/pages/jewellery-care-warranty Many thanks, ChloBo Team

Classificada 1 em 5 estrelas

poor quality

purchased a few items and one of the rings after a few weeks broke then they wanted me to pay £15 to fix it. ordered off another company will not use chlobo again. shocking customer service

20 de junho de 2024
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logótipo da ChloBo

Resposta da ChloBo

Hello, thank you for taking the time to leave a review. I think there has been a misunderstanding. Our repairs policy is as follows: 'All ChloBo jewellery comes with a 12-month warranty. Should your jewellery become tarnished or damaged due to a manufacturing fault, we promise to repair or replace the item free of charge within one year of purchase. After the 12-month warranty period, don’t worry, we’re still here to help! Our dedicated repairs team can repair any accidental damage or breakages for a small charge and restore them back to their original glory.' It can also be found here: https://chlobo.co.uk/pages/repairs I have submitted a request for information so we can reach out to you personally to discuss further. Many thanks

Classificada 1 em 5 estrelas

I have put in complaints and emails to…

I have put in complaints and emails to chlobo and still no reply . I was ordering chlobo jewellery which was on sale . It wasnt until I open them up I discovered that they were fake bracelets so I have no idea what do now . Still nothing from head office its shocking .

15 de junho de 2024
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Resposta da ChloBo

Hello, thank you for taking the time to leave a review. If bought from chlobo.co.uk or one of our preferred retail stockists, your items will be genuine. Our product range is made from 925 sterling silver, 18ct gold plating and 18ct rose gold plating, along with semi-precious stones. Can you confirm if you have been emailing customerservice@chlobo.co.uk? Sometimes customer accidentally put a 's' on the end which means the communication doesn't get to us. We have send you a request of information for your details so we can reach out directly if you are having issues with email. We look forward to hearing from you. Many thanks ChloBo

Classificada 1 em 5 estrelas

I have bought about 15 of theese over…

I have bought about 15 of theese over the years and I now have a coin bag with at least five broken bracelets in !! Won’t be buying any more !!

5 de maio de 2024
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Resposta da ChloBo

Hello Carol, thank you for taking the time to leave a review. We are sorry to hear this. Please could you pop an email over to repairs@chlobo.co.uk and our team can explain our repairs procedure via email. Many thanks, ChloBo

Classificada 1 em 5 estrelas

I have purchased 7 bracelets over the…

I have purchased 7 bracelets over the past 3 years and only have 4 left as the others have snapped. The bracelets are beautiful however they do not last. I don't expect my bracelets to just snap for no reason. Gutted customer.

Update** it appears the customer service are trying help by replying however all I have been asked to do is return the bracelets and pay for the repair....the bracelets are not fit for purpose if they snap for no reason after 12+ months of wear so I am not prepared to pay for their sub standard product, unbelievable!!!

26 de fevereiro de 2024
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Resposta da ChloBo

Hello, thank you for taking the time to leave a review. We are sorry to hear this. Please could you contact us on customerservice@chlobo.co.uk and our Customer Service Team will be more than happy to help. Many thanks, ChloBo

Classificada 1 em 5 estrelas

Query quality of product

I bought 2 chains both the same; Shadows of Peace. There is an obvious difference between appearance of the extension chain on these chains. They are meant to be silver. On one chain the extension chain looks like sliver, however on the other it looks more like metal and actually smells like metal. I sent 2 emails to their Customer Service and received no reply.

19 de dezembro de 2023
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Resposta da ChloBo

Hello, thank you for taking the time to leave a review. We are sorry to hear this. Did you contact customerservice@chlobo.co.uk Sometimes customers add an 'S' at the end and the emails don't come to us. If you'd prefer to supply us an email address here, we can then contact you direct to make sure you get the email response. We look forward to helping you on this matter. Many thanks, ChloBo

Classificada 1 em 5 estrelas

Do Not Buy!

My partner bought me two of these for my birthday as I loved them. Within 2 hours the blue on the "stones" had started to rub off. Luckily I bought them with a local jeweller so I will be taking them back for a refund!

25 de setembro de 2023
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Resposta da ChloBo

Hello Dawn, thank you for taking the time to leave a review. We are sorry to hear this. I'm sure your local jeweller will be more than happy to help but if you wish to discuss this with us directly, you can contact us on customerervice@chlobo.co.uk Many thanks ChloBo Team

Classificada 1 em 5 estrelas

All four bracelets snapped after about…

All four bracelets snapped after about 6 weeks. Necklace fastener broke and customer service really were not interested. Saw them on an influencer page and was influenced to buy 😂 never again! Absolute waste of money for inferior products!

1 de julho de 2023
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Classificada 1 em 5 estrelas

Don’t expect them to last

I like the way these look however they last two years at most if you wear them every day. The elastic just snaps. For the price I would expect them to last a little longer. I’ve had two snap and my daughter’s has also snapped.

Edit: I haven’t emailed ChloBo as they were presents and therefore I didn’t buy direct from them. The items were also out of the 12 month warranty so seemed pointless. I don’t want to have to pay to repair something that was a present and I’m not asking my Mum for the receipt as she would be upset.

16 de agosto de 2023
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Resposta da ChloBo

Hello Helen, thank you for taking the time to leave feedback. If you could please contact our Customer Services Team on customerservice@chlobo.co.uk to discuss this further. We don't seem to have any emails from yourself when we have performed initial checks, might be under different details. We look forward to hearing from you, ChloBo Team.

Classificada 2 em 5 estrelas

Overpriced costume jewellery of poor quality & questionable customer service

I purchased the interlocking double heart necklace in rose gold back in November. I bought from John Greed rather than direct from ChloBo. Initially loved it but in April the necklace fell off landed in my vest top. Upon inspection it seemed the link I had fastened it onto had opened up and broken. I contacted John Greed who were extremely helpful and immediately offered a replacement if I returned the item, which I did. I received a very prompt replacement only a few days later. Only six weeks later, and after only a few times actually wearing the necklace, I noticed the chain had tarnished to an almost back colour. Strangely, this was ONLY the chain. The double heart pendant piece and the extender chain with the star charm at the end remained the correct shade of rose gold. I reached out direct to ChloBo on Instagram with photos of the issue and asked if the chain material and pendant material are the same, because they cannot be if the chain is tarnishing so badly after such a short time. Also, I did not have this issue with my first chain either. It remained the lovely rose gold colour all the way through until the fault with the fastener. I did notice when I received my replacement that the clasp type had to a standard clasp fastener rather than the lobster claw clasp on my original chain but thought nothing of it at the time. I am now confident this brand has changed the materials they use, I'm not even sure if the necklace is silver either as I cannot find a hallmark. I did not check the first chain as I had no reason to. The brand only responded to my query with a generic message asking me to contact them directly on their website. I didn't bother, instead I reached back out to John Greed again who immediately responded offering another replacement or a refund. This time I've gone for a refund. This necklace was not cheap and the issues I've had with it are unacceptable. In conclusion I am not impressed with this brand. I've given two stars based on how pretty the necklace was. But the quality isn't there, evidently. It's little more than costume jewellery and should be priced as such. The fact the brand doesn't acknowledge these reviews or claim them also speaks volumes. The only positive experience I had is with John Greed, and I'm so relieved I chose to purchase from them rather than direct as I've never had a single issue getting my items returned or exchanged, which doesn't seem to be the case when buying direct. Give this brand a swerve, there's much better out there.

21 de novembro de 2022
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logótipo da ChloBo

Resposta da ChloBo

Hello, thank you for taking the time to leave feedback. We have only just gained access to this account, Trustpilot set it up without our input. We currently use a different review site called Yotpo as our review partner site, hence the inactivity here. We are sorry to hear this. Please contact us on customerservice@chlobo.co.uk to discuss. Many thanks, ChloBo Team.

Classificada 1 em 5 estrelas

Don’t bother

Spent a lot of money on Chlobo bracelets / necklaces and earned £65 points in loyalty points but can’t use them . They don’t tell you that you can only redeem £25 in any single transaction . If that’s not bad enough you try to split your order and use them in a different order they won’t accept them . Customer service was useless . Wouldn’t bother ordering from here , plenty other places with nice jewellery .

25 de janeiro de 2023
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Classificada 1 em 5 estrelas

DO NOT TRUST THIS GARBAGE SITE.

DO NOT TRUST THIS GARBAGE SITE.

They only show positive reviews on their website due to the fact they have 1000s of negative, more negative than positive. The quality of their items are poor with the lowest quality metals that discolour and cause skin reactions. They refuse to fix any issue or take any responsibility.

17 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The most amazing jewellery🤍

The most amazing jewellery. You definitely get what you pay for, they are of such high quality and last so long, I have 3 rings from them and 3 bracelets, after years of almost everyday wear they are still in excellent condition!

18 de dezembro de 2022
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Classificada 1 em 5 estrelas

Absolutely disgusted, waste of money

Bought one bracelet €50. In a matter if weeks it has tarnished so badly. Absolutely a waste of money. I've bought cheap bracelets from Pennys/Primark that's lasted longer than these!!! How can they say these are real silver when they tarnish so bad. I have silver jewellery I've been wearing 25 years that still look brand new!

27 de agosto de 2022
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Classificada 3 em 5 estrelas

Cheap looking

Got gifted 2. Can’t understand people raving about these. Suitable for 10-12 ye olds

30 de agosto de 2021
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