Christys' Hats Opiniões 

184
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have a few hats ( Panama hats, felt hats, hats) from Christys’ that I’ve been wearing over the last 10 years. They still occasionally get a compliment! Never had an issue in store or via the on... Ver mais

Classificada 5 em 5 estrelas

I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... Ver mais

Classificada 5 em 5 estrelas

I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(184)

44 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

I’m really disappointed

I’m really disappointed, not with the quality of the product, but with the delivery. The coorporation with the Cyprus post office and the Royal Mail is poor, but still it’s a part of your service through the online order. More or less there was a delay, I already complained to the post office as well.

25 de janeiro de 2019
logótipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Classificada 1 em 5 estrelas

The hat didn’t arrive.

I ordered a hat from Christy’s. they took my money. Four weeks later - no hat.

25 de janeiro de 2019
logótipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Classificada 1 em 5 estrelas

Overall, very disappointing

I went to one of the London stores to find a hat. Firstly I was greeted by a sign which read "back in ten minutes". When the store re-opened (it was a Saturday afternoon before Christmas), I tried on a few hats and found one I liked. They didn't have the colour I wanted in my size (sadly the only colour not in stock in that size). So they phoned the other store but couldn't get through, but they did say they were expecting a delivery on Monday or Tuesday. The next day I went to the other store. I asked the chap for my size and colour, and after much searching in the back of the store he told me he didn't have it in stock. He did however take down my name and number and said that he would call head office the next day (Monday) and find out whether the particular hat I wanted was going to be on the delivery on Tuesday, and he would let me know. He also said that if it wasn't on the delivery he was speak to the manager at Bluewater who was coming over to the store on Tuesday and ask if they had any and whether he could bring one with him. I thought this was wonderful service..... but he never called me back. So Tuesday I phoned head office to see if they could tell me whether this particular hat was in any delivery going to any stores. They said they couldn't tell me, and wouldn't be able to as the hat is made to order..... which is odd considering it is on the shelves of the two stores I visited. After that, still on the Tuesday, I decided to go back into the same store I visited on the Sunday and spoke to someone else who told me they hadn't received their delivery and didn't know when they would receive it, but they suggested I call back the next day, which I couldn't do as I was going away for Christmas. So I left it until the New Year and ordered the hat on line on 6 January. It wasn't clear when it would be delivered, and was taking longer than I expected (appreciating the time to make the hat and deliver it), so I sent an enquiry online to ask where the order was on 17 January, but didn't hear anything back. The order eventually came (still with no reply to my query), on 23 January.

Overall, really frustrating and disappointing service. I really like the Christy's brand but won't be rushing to make another purchase..... and if I did, I would only take something off the shelf rather than speaking to anyone in store, at head office, or by submitting queries online; because it seems you either receive incorrect information, or no one gets back to you at all.

25 de janeiro de 2019
logótipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Classificada 1 em 5 estrelas

Wrong hat arrived

Wrong hat arrived. Had to have two goes at getting it returned. No sign of replacement or any communication about it.

25 de janeiro de 2019
logótipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Classificada 5 em 5 estrelas

My 4th Christys Panama Hat

My 4th Christys Panama Hat purchased - all different styles. One while visiting the UK and three online sent to Australia including one for my husband. Superb quality so highly recommend. Fabulous fast international service.

24 de janeiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Finest baseball cap ever

Finest baseball cap ever! Material is very soft, feels like cashmere. The cap is a very nice shape and well formed. I can't say enough about the design, It's absolutely beautiful. The bill is a great contrast to the bowl and the full lining finishes the luxurious look and feel, really making the cap very stylish and sophisticated. I live in California, USA and don't think I'll be seeing very many caps like this around.

24 de janeiro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased 2 hats...neither fitted…

I purchased 2 hats...neither fitted ,being wider at the sides and narrow front to back

24 de janeiro de 2019
logótipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais