Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver mais
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Leia as opiniões dos outros
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver mais
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I ordered a couple of these early in January and both are wonderful looking things. Unfortunately I have had an issue with one of them, where the metal inner vessel became detached from the thread... Ver mais
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I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver mais
A empresa respondeu
Informações de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,5
Excelente
1 mil opiniões
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful bespoke gift
Beautiful bespoke gift for my husband. Well made and very easy to order. Arrived within a few days of ordering too. I noticed that some people complained about the handles not being big enough for large hands. I can confirm that this is nonsense as my fella is 6ft 6 and has hands like shovels and manages perfectly fine.
6 de dezembro de 2025
Opinião espontânea
What a great ‘chuuging’ company
Bought a new version Chuug mug. Very minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already . Great company
18 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Roman,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I'm pretty disappointed
I'm pretty disappointed. I paid to have some mugs monogrammed for Christmas gifts. The letter on one of them is embarrassingly off kilter. Neither letter looks like it's well set into the mug. I almost don't want to give it, but I paid enough that I feel like I need to.
18 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi David,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that one of your Chuugs arrived with an imperfection. We completely understand how upsetting this must be, especially as it was meant to be a gift, and we sincerely apologise for the disappointment this has caused.
Please know that we would genuinely appreciate the opportunity to make this right for you. When you have a moment, we kindly ask that you contact us at info@chuug.com with your full name and either your order number or the email address associated with your order, so we can locate your details and provide the best possible resolution.
Thank you for bringing this to our attention and for your understanding. We’re very sorry again for the inconvenience.
Kind regards,
Grace
Almost perfect
Very well made, fits perfect in my large hands. Unfortunately the metal cup became stuck (vacuumed locked?) in the tankard after the second time cleaning it. I took me two days and some padded pliers to get it unstuck. (also stuck it in the freezer and warmed the outside) This was a real struggle, my hands were damaged in the military so my grip strength is not great. Maybe add a small channel to the inside of the tankard to let the air escape? I have decided to just leave the metal cup in the tankard and hand clean it when necessary. Almost perfect.
18 de janeiro de 2026
Opinião espontânea
Not satisfied and did not mean expectations.
The Mug was smaller than expected, the engraved initial was crooked and not evenly sunk into the cup.
9 de janeiro de 2026
Opinião espontânea
Where is it?
Well, it’s been over three weeks now and I still have not received my mug. I haven’t even received a notification that it has shipped yet.
18 de janeiro de 2026
Opinião espontânea
Love the new design of the V3
Love the new design of the V3. I have the original one. But this just seems so much better. The fact you can unscrew it to clean is so handy
18 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Gavin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great mug
Great mug, I use mine as a coffee cup and absolutely love it. Easy to handle and looks really cool.
17 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Phil,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It was a xmas present for my son he…
It was a xmas present for my son he absolutely loves it, iv never seen anything like it before so original but different it's unique love it
17 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Jean,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your son love the quality of his Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Hard work reward
Great product. Now my son & I have matching mugs for a cold one after a hot, hard days work. I couldn't fault the workmanship and the fact that it arrived from halfway around the world in such a timely manner is fantastic.
16 de janeiro de 2026
Opinião espontânea
Great product and even better customer service
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and told them my issues and sent some videos and pictures of the issue and they replaced my tankard for free. Very fast delivery. Great product and they believe in their product. Will order more for sure.
16 de janeiro de 2026
Opinião espontânea
Item appears to have missed any quality control
Item appears to have missed any quality control. Does not sit flush in the mug. First use, glue attaching the inner thermos to the wood shell came unattached resulting in being covered in drink, and smacked in the nose with the metal. Given the only message about the production of the cup was it passing QC, really disappointed.
16 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Dave,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that your order arrived damaged. We completely understand how disappointing and frustrating this must be, especially after receiving confirmation that your Chuug had passed quality control, only to then experience issues with the item. We’re also very sorry to hear that the issue caused the inner thermos to come loose and resulted in it hitting your nose. That’s certainly not the experience we want for you or any of our customers.
Please accept our sincere apologies for the frustration and inconvenience this has caused. We completely understand how you feel, and we would really appreciate the opportunity to make this right for you.
We’d be more than happy to offer the best possible resolution for you. If you’ll give us the chance, please contact us at info@chuug.com
with your full name and either your order number or the email address associated with your order, so we can quickly locate your details and assist you further.
Thank you for bringing this to our attention, and again, we’re very sorry for your experience. We hope to have the chance to resolve this for you.
Kind regards,
Grace
Amazing craftsmanship
Amazing craftsmanship. Great coms.i had a fault with mine and Im being sent a replacement with no issues. Excellent customer service reflecting an excellent product
16 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Alanthe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent drinking mug for beer and…
Excellent drinking mug for beer and bourbon will recommend it to all my mates
16 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Stephan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love the new V3.
Love the new V3.
Exactly what I expected from this company.
Superb products and fast delivery.
15 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Namder,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Finally the opportunity to publicly…
Finally the opportunity to publicly acknowledge that this company is the worst company on earth.
So let’s start.
#1 When you charge someone EXPRESS SHIPPING for close to $15.00, and it takes over 32 days to deliver, it’s NOT EXPRESS SHIPPING.
Example.
3 days to glue medallion.
4 days for the handle to be installed.
Mug processing took close to 2 weeks.
Then you receive an email stating the process stalled due to internal stupidity, that’s what i call it.
Email after email i have received just reassured me that the owner doesn’t care about its customers.
Ordered on 12/23/2025.
Told i would receive it on or about 1/27/2026
I’ve ordered many items throughout my life from places all over the world.
And NEVER have i waited this long for anything.
Let talk about TRACKING.
Pathetic.
You click on the tracking number only to be sent to a different site and even these bozo’s don’t know what they’re doing.
And by the way, you send me this to review the product when I STILL Haven’t received it.
Again, pathetic.
Re-structure rules and policies to reflect what the public wants, not your bottom dollar.
If and when i do receive this mug, shooting practice will resume.
15 de janeiro de 2026
Opinião espontânea
Materials and WOW factors
Thr quality and materials are phenomenal. Packaging and presentation are beautiful.
12 de janeiro de 2026
Opinião espontânea
Giddy Up, this badboy is an awesome tankard!!
Great product and quality!
12 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Mike,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Stuck insert, amazing service!
The mug is awesome! Unfortunately my insert was stuck and wouldn’t come out. I contacted chuug and sent some pics and they are replacing it! Bad ass product with superb customer service!
5 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Kyle,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grac
A Man Mug 💪🏽
A Man Mug 💪🏽. Poured myself a cold one as soon as it was delivered 😂😂😂
10 de janeiro de 2026
Opinião espontânea
Resposta da CHUUG
Hi Eddie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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