Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card. The car is exactly as depicted. In exce... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had a great experience with Cinch. Customer service was excellent, my car was delivered and my old one taken away - no hassle or quibbles, just a lovely, helpful delivery lady. I'm very happy with... Ver mais
A empresa respondeu
Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of... Ver mais
A empresa respondeu
The experience with cinch was first class. From selecting the car, arranging the finance and ultimately the deliver of the car. Patience was definitely needed by Mia, Sam and Paige whilst I sorted ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Escrito pela empresa
Informações de contacto
Raynesway, DE21 7WA, Derby, Reino Unido
- 0333 015 4101
4,3
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchased my first EV as well as part…
Purchased my first EV as well as part exchanged my ICE vehicle.
Paige was lovely and very helpful, providing various options and thoroughly explaining the whole process during each step.
2 de agosto de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good website and sales team
Good website and sales team - less good collection and after sale purchase experiences (service etc details)
2 de agosto de 2026
Resposta da cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service fast response…
Excellent service fast response pleasure to do business with very reliable
1 de agosto de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy process buying a car from…
Really easy process buying a car from cinch. The entrance to the collection point in Avonmouth Bristol is a little easy to miss but all was well in the end. The car was as pictured and described, and the cinch worker who showed me round the car was friendly and knowledgeable. Car has been great.
18 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service
26 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good service always some minor delays
Good service always some minor delays! Pleasant guys and girls!
31 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Service from your staff was really…
Service from your staff was really friendly and helpfull .
24 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Resposta da cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The experience with cinch was first…
The experience with cinch was first class. From selecting the car, arranging the finance and ultimately the deliver of the car. Patience was definitely needed by Mia, Sam and Paige whilst I sorted out my end of the finance which was delayed more than once. I never felt anything other than 100% support. Definitely recommending cinch!
Love my car!
30 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Poor car
Car was delayed , messed about by the finance companies cinch use . Within 30 mins of having the car engine lights came on, the tire pressure with the back two tires was 21 dangerously low considering the length of my car journeys , the door makes a sound like grinding metal and sometimes difficult to open , chewing gum left underneath the steering wheel , the person dropping my car off decided to go on and connect their phone and mess with the audio settings , vape stickers left underneath the driver arm rest . Won’t be using cinch again , customer service are really good and helpful but the car is no where near upto standard and neither is the finance company. Also 40ish minutes after i posted review went for a drive in it and now theres smoke coming up from beneath the passengers seats floor mat
30 de julho de 2026
Resposta da cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Car is a whole list of major issues
Car is a whole list of major issues, taken 4 months and still not sorted. Don’t bother
2 de abril de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
Top tier service from Sophie!
I rang up initially just to ask a few questions about the cars I’d seen online, I just wanted to understand the process of buying and potentially part exchanging my current car. Sophie was that helpful that within 24 hours I’d bought one of the cars (actually one she’d found for me that suited my preferences). I felt totally supported and well informed every step of the process which was a breath of fresh air - I don’t know much about cars and don’t love spending loads of money in one go but everything felt really smooth and I’d definitely recommend to anyone looking to purchase a new car. Thanks Sophie! 🚗 🌞
27 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Smooth fuss free experience!
All staff very helpful
Quick and easy process
Thanks!! ☺️
29 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very efficient at the time of the car…
Very efficient at the time of the car pickup at Corby and given good information.
Trustpilot has the Derby superstore but the location was Corby.
Cannot change the location on the review.
19 de junho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Friendly meeting
Friendly meeting , lovely chatty man Ian Neal . Gave me all the information I needed
29 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
When looking for the car that i wanteded…
When looking for the car that i wanted the sales person Laith was very helpful with all of his information and help car was delivered on the day said in clean working condition the delivery person Ame was very friendly and polite and helpful pleased with my purchase thanks .
28 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was really helpful and showed…
Ian Neal was really helpful and showed me through the process of completing the sale. I would recommend the process of buying online and collecting in store.
28 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Buying online was very easy and…
Buying online was very easy and straight forward.
When collecting the staff were helpful and despite there being poor communication between the call centre and the branch did everything they could to get me on the road quickly.
28 de julho de 2026
Ian Neal and Mia Sears were amazing
Ian Neal and Mia Sears were amazing, they have helped us massively getting our car out in an emergency! 10 out 10 would highly recommend!
27 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Thank-you Cinch
Thank-you Cinch, just picked up my new car and what a smooth transaction. Ian Neal was fab and made it fun and explained all we
needed to know, very helpful, thank-you.
27 de julho de 2026
Opinião espontânea
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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