Circuit Laundry Opiniões 1557

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

Circuit is the UK's market leader in managed laundry providing high-quality services.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Very efficient help!

Ellie was amazingly helpful with processing my Circuit issue. She responded very quickly and resolved my issue within minutes! Great customer service.

22 de março de 2026
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Resposta da Circuit Laundry

Hi Isabel,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to help resolve your issue so quickly and provide a great customer experience.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Ellie is very helpful with me dealing…

Ellie is very helpful with me dealing with the machine issues

22 de março de 2026
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Resposta da Circuit Laundry

Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to assist you with your machine query and we will ensure this feedback is passed on.
Thank you, Isobelle.

Classificada 4 em 5 estrelas

I had an issue with the dryer.

I had an issue with the dryer.. after my clothes finished, they were not dried properly. I contacted customer care and was connected with Sophia. She was kind and polite and helped me get a refund.

21 de março de 2026
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Resposta da Circuit Laundry

Good morning,
Thank you for taking the time to write a review and share your thoughts. I am sorry to hear that you experienced an issue with a dryer on site but I am glad to see that Sophia was able to help you.
Thank you, Isobelle.

Classificada 1 em 5 estrelas

ginger security guard is a pervert

ginger security guard is a pervert

22 de março de 2026
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Resposta da Circuit Laundry

Hi Lauren,
This review is not related to Circuit Laundry. We advise speaking to your accommodation provider or site management in relation to your concern.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Sophia is great

Sophia is great

Helped me very quickly. Thanks Sophia I hope they’re paying you well

21 de março de 2026
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Resposta da Circuit Laundry

Good morning Thomas,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to assist you with your query quickly.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Thanks to Beth’s help

Thanks to Beth’s help, I was able to resolve the issue quickly and receive a refund. The only slight drawback is that the chat connection often drops or disappears; I hope this can be addressed.

19 de março de 2026
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Resposta da Circuit Laundry

Hi,
Thank you for taking the time to leave a review. It is great to read that Beth was able to assist you with your query and thank you for your feedback regarding the live chat feature.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

TJ was great and super helpful!!!

TJ was great and super helpful with resetting the payment terminal and giving me a scheduled date for an engineer to visit.

18 de março de 2026
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Resposta da Circuit Laundry

Hi Jonathan,
Thank you for taking the time to leave a review and share your thoughts after speaking with Tee-Jay on our support team. It is great to see that he was able to help reset the payment terminal on site for you and book this in for an engineer to attend.
Thank you, Isobelle.

Classificada 1 em 5 estrelas

It is a scam

It is a scam, I have lost so much money trying to use their broken machines, not only that the customer service is scam.
I had some funds in my account, asked them to refund it as I will not be using circut laundry again. They removed the money from my account but it was never deposited in my PayPal. It has been a few months now. It never reached my paypal but the funds are gone from my account.

15 de março de 2026
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Resposta da Circuit Laundry

Good morning Najmeh,
I am sorry to hear you have experienced a delay when trying to have your account balance refunded. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Isobelle.

Classificada 4 em 5 estrelas

Easy and helpful customer service!

I had Lauren assist me in refunding my payment for a faulty washing machine. I had paid on the terminal but it did not activate the machine. The money was refunded very quickly without any fuss.

14 de março de 2026
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Resposta da Circuit Laundry

Good morning Jake,
Thank you for taking the time to leave a review. I am happy to read that Lauren was able to assist you with your payment query.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

I live in the Murano Street…

I live in the Murano Street accomodations for Glasgow Uni. I ran into Katie while doing my laundry. She was so helpful, checking to make sure that the room was clean and that each of the machines was in perfect condition. I love how this company is focused on providing a positive customer experience!

13 de março de 2026
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Resposta da Circuit Laundry

Hi Alexandra,
Thank you for taking the time to leave a review and share about your experience. It is great to see that Katie is having a positive impact on site and providing a great customer experience for the residents.
Thank you, Isobelle.

Classificada 4 em 5 estrelas

Fast customer service

I had an issue with the app and Beth solved it very quickly through their customer support. Big thanks!

I would really like to rate 5 but the machines are kinda expensive for a student.

12 de março de 2026
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Resposta da Circuit Laundry

Good morning Daisy,
I apologise for any inconvenience caused by an issue with the app. I am glad to see that Beth was able to help resolve this for you. Thank you for your feedback regarding the machine prices. We do aim for our machines to be 30% cheaper than alternative providers in your area. If you would like to discuss this further please reach out to care@circuitgroup.com.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Craig

I go to the University of Birmingham and stay in Unite Students Battery Park and a lovely man named Craig was very helpful fixing the system when doing my washing. He had great skills and was very effective and quick! He also had great customer service skills which reflected hugely when you spoke to him.

11 de março de 2026
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Resposta da Circuit Laundry

Good morning Grace,
Thank you for taking the time to leave a review and share about your experience with Circuit. It is lovely to read that Craig was able to assist you with your query while on site and provided a brilliant customer experience.
Thank you, Isobelle.

Classificada 4 em 5 estrelas

Ariz was lovely!

10 de março de 2026
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Resposta da Circuit Laundry

Good morning,
Thank you for your great feedback for Ariz!
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Excellent Customer Service!

I had the pleasure of interacting with Rob from Circuit during his maintenance visit at The Cube Greenwich. Rob was friendly, knowledgeable and happy to answer all my questions about the functioning of the machines. I will continue to use Circuit and would recommend them to anyone looking for a company that cares for its customers needs.

10 de março de 2026
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Resposta da Circuit Laundry

Good morning Sandra,
Thank you for taking the time to write a review and share your thoughts following on from Robs visit to site. It is lovely to hear about the positive impression he has had and that Rob was able to assist with any questions.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Sully was extremely helpful for when i…

Sully was extremely helpful for when i needed a refund on my card! Thank you

9 de março de 2026
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Resposta da Circuit Laundry

Good morning Gabriella,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist with your refund query and get this sorted for you.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Charged three times instead of one

I had a problem on Saturday 6th of March where I was charged three times instead of one for using a dryer and Sully was of great help and eventually refunded me. Thanks Sully !!!!!

9 de março de 2026
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Resposta da Circuit Laundry

Good morning Mathis,
I am sorry to hear that you experienced an issue when paying for a dryer on site. I am glad to read that Sully was able to help resolve this for you.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Had an issue with payment

Had an issue with payment, Sophia helped resolve the issue really quickly! She was great :)

8 de março de 2026
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Resposta da Circuit Laundry

Good morning Asma,
I apologise that you experienced an issue with payment but I am happy to read that Sophia was able to help you resolve this.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Sophia at the support desk was very…

Sophia at the support desk was very helpful when I needed support .

8 de março de 2026
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logótipo da Circuit Laundry

Resposta da Circuit Laundry

Good morning Erin,
Thank you for taking the time to leave a review. It is lovely to read that Sophia was able to help you with your query.
Thank you, Isobelle.

Classificada 5 em 5 estrelas

Review

Sully was very helpful and sorted out my problem quickly

7 de março de 2026
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Resposta da Circuit Laundry

Good morning Umer,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help resolve your query quickly.
Thank you, Isobelle.

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