Great support from the minute we signed up with Citation. Through the initial discussions around the level of support we required to the detail on getting everyone set up with their accounts, it has b... Ver mais
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Leia as opiniões dos outros
Just wanted to say a massive thank you to Daxa for all her help & support with recent employment issues. Answered all my questions & queries very quickly and explained the reasoning behind it. Templat... Ver mais
A empresa respondeu
Christian Warden came to complete my annual Health and Safety Audit at Woodlark House (Advance Housing and Support). He was extremely friendly, no question was too much or too silly!. Thanks for all... Ver mais
A empresa respondeu
I recently had a Health & Safety visit with Nela and was extremely impressed. She was professional, knowledgeable, and very approachable, taking the time to explain everything clearly without making i... Ver mais
Informações sobre a empresa
Sobre Citation Ltd
Informação fornecida por diversas fontes externas
When it comes to Health & Safety and HR & Employment Law, we really are the experts. We keep businesses – like yours – protected around the clock, and always provide advice that’s bespoke to each individual company..
From the moment Citation clients sign the dotted line, they receive access to our 24/7 advice line, site visits, legal documents, online tools, training and templates, legislation updates, monthly newsletters and our unique advice guarantee – and more..
Whether it’s completing a pre-qualification questionnaire or following fair disciplinary processes, we hold our clients’ hand every step of the way to give them complete peace of mind, and ensure they’re the best they can possibly be.
With us by their side, businesses no longer need to get bogged down by legislation. Instead, they can focus their time and energy into doing what they love: running and growing their business.
Citation Professional Solutions
Escrito pela empresa
- 24/7 Support
- Citation clients get access to industry-leading Health & Safety and HR & Employment Law experts 24 hours a day, 365 days a year.
Citation Delivers
We stand by our word
Informações de contacto
Kings Court, Water Lane, Wilmslow, SK9 5AR, Cheshire, Estados Unidos da América
- 0161 667 4000
- hello@citation.co.uk
- citation.co.uk
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I recently had a Health & Safety visit…
I recently had a Health & Safety visit with Nela and was extremely impressed. She was professional, knowledgeable, and very approachable, taking the time to explain everything clearly without making it feel rushed or judgmental. The advice given was practical and helpful, and the whole visit felt supportive rather than box‑ticking. A genuinely pleasant and valuable experience — thank you.
Problem solving, effective support.
Citation - particularly HR Adviser Sarah Austerberry, have given fantastic consistent and effective support through very difficult episodes to navigate, wholeheartedly recommend them.
Review of Support
I recently worked with Michael Amos on a particularly complex employee relations case that lasted over six months.
Throughout the process, Michael was professional, responsive, and consistently provided clear, practical advice. It was a challenging case with a lot of detail to navigate, but he took the time to fully understand the situation and offered guidance that was both balanced and aligned with best practice.
His support gave me confidence in managing the case from start to finish, and his calm, knowledgeable approach made a real difference in reaching a fair outcome.
I would highly recommend Michael for his expertise and reliability when dealing with complex matters.

Resposta da Citation Ltd
Great support from the minute we signed…
Great support from the minute we signed up with Citation. Through the initial discussions around the level of support we required to the detail on getting everyone set up with their accounts, it has been a pleasure working with the team. Special mention to Darell Massala, brilliant through the onboarding process, engaging training & no end to the level of support given. Thanks for making this so easy for us!!
Ian White - DSEAR Assessment
We had a DSEAR Assessment carried out today by Ian White, he was excellent throughout the entire process. His knowledge was clearly extensive and he explained everything in a way that was easy to understand and relevant to our operations. He took the time to assess our setup thoroughly and provided practical, well-considered advice that we can confidently act on.
What stood out the most was how approachable and professional he was. He was happy to answer any questions and ensure we fully understood both the risks and the recommended control measures.
Overall, a very positive experience and we would highly recommend Ian for anyone needing a DSEAR Assessment.
Helpful experience
Saira was helpful when reviewing our case and assisting with the guidance and advice. She was also very accessible for support when I called.
Atlas Training
What a great Teams Meeting with Marie today, Just joinined as a new cleint and she was most heplful, knowledgable and so friendly - answered all question and made all items she showed me so easy to use - Great Trainer
Nela was really helpful.
Nela was really helpful.
We did our first review in a new office and it went really smoothly. Nela gave some great advice and helped me with our risk assessments. We got through everything quickly and fully. Very happy. And a really nice person to work with.
Jay is a credit to you! 5 star review for a 5 star service!
5 star review for a 5 star service as always from Jay! Jay has looked after us for many years now and we can't find a single fault. A credit to the company to say the very least.
Jon Vamplew provided a seamless service…
Jon Vamplew provided a seamless service and we are grateful to have worked with him.
Nela was very friendly and helpful
Nela was very friendly and helpful. Nela suggested some additional things our business should be acting on which was very much appreciated. Thank you.

Resposta da Citation Ltd
been client for over 8 years
been client for over 8 years, at the start was great but as the time has gone on we have noticed you are given different information regarding the same thign by different people, sometimes peopel are rude and seem like they dont want to help, they promise 24/7 helpline!!! yeah good luck trying to reach people after hours or before 7am i guess when shift takes over, can leave voicemail and takes somone days to get back to you, if you dont chase them takes a while. when we renewed our contract we were added into a new one that states they can increase price after 1 year, so have been treated like a new clinent even though we have just done 7 years with them. once you sign up they dont care.
***update***
left a voice message for them to call me back after being on hold for 2 hours.
10 hours later still havent received a call back.
Great support from Fiona @ Citation
Supportive consultant named Fiona. As soon as she picked up my query, she responded back with a phone call and email within a reasonable timeframe.
Happy with the outcome and how the query was handled.
I felt supported all the way through.

Resposta da Citation Ltd
I had our annual Health & Safety this afternoon with Lee, He explained the reason for the meeting and was very courteous. The meeting went very well and was pleased with his gentle approach.
Gentle Approach

Resposta da Citation Ltd
Starting up a new business for employment
It was great speaking with Alex. And the information she gave me was very informative.

Resposta da Citation Ltd
Amazing
Had a visit from Jemel who was super efficient and knowledgeable, but also easy going. He was also explaining everything along the way. He made auditing a care home look easy.

Resposta da Citation Ltd
Navigating a complex and new platform…
Navigating a complex and new platform like Atlas can be a bit daunting; Marie, with her guidance, made it seamless.

Resposta da Citation Ltd
Nela was very pleasant and informative.

Resposta da Citation Ltd
Super helpful, friendly and knowledgeable advice
Iain Colgan assisted me with a challenging HR situation, and his knowledge and input were both insightful and practical. I am managing a very busy work schedule, I found his support extremely helpful. I would highly recommend his services.

Resposta da Citation Ltd
Jemel has been great for use and really…
Jemel has been great for use and really appericate his professionlism

Resposta da Citation Ltd
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