Citrus Holidays Opiniões 2665

"The Citrus company is involved in fraud and cheating people. All those who have been cheated by this company are requested to take legal action."

First of all this people called us saying that as you have purchased car from Mahindra, we are giving you a free travel voucher. We were under intuition that "Mahindra Holidays" have called us. Later after going to the hotel their agents told we have tie up with "Mahindra Holidays", and later they asked us to take membership, initially we were hesitant in taking the membership, 3 of their agents tried to convince us and from INR 2.5 Lakhs, they came upto a trial plan and have taken INR 30,000/- towards the membership amount. Their agents told us we will get login credentials immediately, we can book 3-5 star rated hotels and we can travel immediately after 4 days from the date of payment. Relying on that we have made the payment, as it was summer time and summer vacations were going on.

List of fake promises given by them:

1) They have tie up with "Mahindra Holidays"- In reality there is no such tie up.
2) Within 4 days from the date of payment we can start booking - In reality after numerous phone calls their customer care people are saying only after 21 days of payment we can start booking.
3) Cab and driver service will be provided- In reality no such service is there.
4) We can avail all 14 days at a time- In reality we can avail only 2 nights and 3 days facility at a time.
5) Seven people are eligible for the trip- In reality only 2 adults and 2 kids.
6) While confirming the hotel booking you will give 2,3 options- In reality only one option is given.
7) We can opt for 5 star hotel booking- In reality they will give us only one option that too a small hotel.
8) Their customer care is available for 12 hours in a day- In reality they have a customer care service with 8 hrs of service and that too after numerous calls they will pick once.
9) They will give mail confirmation before 4 days of the trip- In reality they will not confirm hotel details and booking details atleast one day before travel- For tomorrow's travel their people will call today evening- That means we should plan our travel when they decide.
10) The mail response is accurate- In reality they will not respond to our mails as well as calls.

This is a new scam going in the city, please don't fall into their trap. They are using deceptive practices and pressurizing people to take their membership.

Beware fraud number one. They called for free travel voucher.

Beware of scams
Beware of scams
Beware of scams - they call you with free travel vouchers and trap you afterwards. These idiots called us and told we got a free travel voucher and later forced us to take membership, we were hesitant...they requested us to take a trial membership of Rs. 35,000/- for 14 Nights for 2 years, but they given 1500Rs worth local hotel only but charged 5000Rs per night as per one year membership - which is fraud activity after taking the money from me, which was a loss to me for the availed 5 days. I requested for refund for the rest 9 days but they are denying and stolen my money. They don't have any tie up or own property which they lied before taking the membership. customer care number +917806807658 is of no use. Only one lady is being appointed. The names of the agents are:
a) Kamal
b) Vijaya Kumar
c) Manjula
d) Dasarath

Pl don't fall into their trap.

MyCitrus Vacations P Ltd is a fraud company currently having their office in Chennai Nungambakkam near by Valluvar Kottam

Lot of people have lost their money. So please don't attend any call or invites from them. Please be safe and secure
Date of experience: Jan 26, 2025

Beware of scams
Beware of scams - they call you with free travel vouchers and trap you afterwards. These idiots called us and told we got a free travel voucher and later forced us to take membership, we were hesitant...they requested us to take a trial membership of Rs. 30,000/- . From next day they didn't even pick phone calls, even their customer care number is of no use. Only one lady is being appointed. The names of the agents are: a) INFANT ANTHONY, Sales Manager
b) Mattews
c) Jayakumar
d) Ramya
Pl don't fall into their trap.

MyCitrus Vacations P Ltd is a fraud company with fake addresses and contact numbers.
Date of experience: May 27, 2025

Beware of scams - they call you with free travel vouchers and trap you afterwards. These idiots called us and told we got a free travel voucher and later forced us to take membership, we were hesitant...they requested us to take a trial membership of Rs. 30,000/- . From next day they didn't even pick phone calls, even their customer care number is of no use. Only one lady is being appointed. The names of the agents are: a) INFANT ANTHONY, Sales Manager
b) Mattews
c) Jayakumar
d) Ramya
Pl don't fall into their trap.

MyCitrus Vacations P Ltd is a fraud company with fake addresses and contact numbers.

They are giving complimentary holiday voucher for some ppl. Which is totally fraud I say. Resort only 2 adults and 2 kids allowed it seems , also the cleaning /maintenance charge which cost around 1500 -3000rs.

I recently booked a holiday through Citrus Holidays and, despite some ups and downs, everything worked out in the end. There were delays and complications due to COVID, but they eventually honoured their commitments and organised a well-planned trip. The process wasn’t without frustration and required persistence, but the end result was a fantastic holiday. Overall, I appreciate their efforts in delivering on their promises despite the challenges. Would recommend with some caution. Four stars!

Avoid Citrrus Holidays that is under the umbrella of Benz Travel like the plague .
I booked and paid in full a holiday to Thailand , Vietnam and Cambodia for my friend and I in January 2020 .
We chose to fly home Business class which pushed the holiday cost to £6,227 in total .
Holiday was booked for 30th March 2020 .
Unfortunately due to the Corona Virus Pandemic we went into Lockdown on 23rd March , exactly one week before booked holiday .
COVID caused my holiday to be cancelled !!!!
Once travel resumed after the Pandemic , Citrus informed me that the holiday had increased by £337 per person but any further increase would be capped and in their own words “they would take the hit” . I agreed to this increase as the World had reopened and prices had risen , thankfully I didn't actually pay it .
This price cap did not happen though !
The person dealing with my booking left Citrus/ Benz and someone else took over dealing with my booking .
HE then informed me of TWO further increases totalling more than £2,000 , (yes TWO THOUSAND POUNDS) which had to be paid in order to keep the same booking.
I was furious and demanded a full refund but Benz would only refund. £5,500 as I cancelled the holiday !
Seriously ? Covid was the reason the holiday was cancelled .
Legally a company can only put a maximum increase of 8% on a holiday after it has been paid , anything above 8% one is legally allowed a FULL refund .
My holiday had a 34% increase !
My Travel insurance got involved and got Lawyers on my the case ,
Benz had previously offered a partial refund as previously mentioned , the Lawyers came up with the solution to accept the £5,500 and Insurers would cover the shortfall .
Benz Travel would not co operate , they accepted this agreement but they still wouldn’t pay up .
Lawyers did give ultimatums to take Court action but were ignored .
I think Benz Travel thought by ignoring me and Lawyers that we would give up and go away !
EVENTUALLY my Lawyer got tough and informed Benz Travel Court proceedings were to be issued , Benz Travel realised that Lawyers meant business and finally got their act together and issued a Bank Draft .
Yesterday ,Wednesday 18th September 2024 the long awaited money was paid to my Lawyers .
Please read other reviews .
I would not want anyone to go through the anguish I endured trying to get back my money .

Awful company.

We too had our money stolen from us. Same story as so many others who were trying to take a vacation in Greece. Makes me angry and sad to have trusted and lost so much money. Can we all somehow sue them together?

Citrus is now out of business so I sincerely doubt that there will be any refunds coming to any of the masses that were cheated out of their holiday money. People in the UK received some refunds but only after taking an legal court action that sounds like the equivalent of small claims count in Canada. Unfortunately, without a UK address, this is not a viable option for people that live outside of the UK.

Paid $15,000 for a trip in 2019. Been strung along for 3 years with "your refund is in the que". Haven't received a dime refund and now they do not respond to texts.

Citrus holidays cancelled a trip in 2020 and they still won't give me a refund. Illegal theft as far as I am concerned. Do you really want to book a trip where this is their corporate culture?

Still waiting for refund from trip booked during Covid. Get the same response as others about being in the queue bla-bla-bla. They don't even respond to my e-mails anymore. Waiting for 3 yrs now. Does anyone know how to go thru their court system to get my money back. I am in Canada. I wouldn't book anything thru these guys

In November 2019, we booked a holiday with Citrus Holidays (10 Nights Greek Treasure Trail) to be held from May 8 to 19, 2020. Unfortunately, because of COVID-19, this holiday had to be cancelled. We later received a credit voucher from Benz Travel which could be used to re-book a new holiday or could be cashed in on or after August 31, 2020. On that date, we advised Citrus Holidays that we wanted a CASH refund. We have been sending them emails every month since then and they always reply with the same answer: "We have checked with accounts and they have advised us that your booking is in queue for processing and will be done soon".

WE ARE STILL WAITING FOR OUR REFUND 36 MONTHS LATER!!!

P.S. If it was possible, I would give the NO STAR (none)!

Zero customer support once the package had been booked. We were told we would receive a refund and 2 years later ended up having to go through our credit card company to retrieve the money. They are also a series of sub-companies and their website is no longer functional. I wouldn't recommend using them.

Me and my friends had booked to go to Thailand/Cambodia/Vietnam pre covid. Of course with flights restrictions we waited over 2yrs to go on this holiday. Citrus kept in touch the whole time. Our holiday was amazing. Someone was waiting in every airport to escort and guide us through our journey. We couldn't have planned the journey ourselves in the time we had there. Thank you Citrus for a excellent service 💓

If I could give this company zero stars, I would. Booked a trip in February 2020 and they cancelled it due to the pandemic. Chased them around for a refund for 2 years receiving many promises to refund me. I called Visa Fraud and they said the statute of limitations had expired. Citrus clearly knew what they were doing amongst the COVID confusion. They stole from me. Nothing short of that. Not a credible company! Run!!

To make it short -
Booked in Sep 2019 for May 2020, Greek Treasure trail
Then COVID, Trip cancelled, got Refund Credit Note (RCD) $4,000
Booked again using RCD for Sep 2021, COVID flared up, cancelled, got another RCD
Finally booked for April 2023 using RCD and paid another $432. Had an amazing trip, everything worked like a well oiled machine. They kept their promises, stuck with us, and providing one of the most relaxing vacations.

I had a really good experience with citrus but that was before the pandemic. The execution of the tours was fantastic and everything worked Like clockwork. Tour guide always on time. Friendly. We were in Kerala and every hotel was lovely, immaculate and the food really good.
For those of you that are struggling to get your money back do contact ABTA and ATOL. That's what they are there for. Use them.