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City Unscripted Opiniões 

229
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our Brussels tour with Andrea’ was so amazing. The knowledge of the history, architecture, the details, the food, the off the path displays was everything that made this experience special. Again, t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our lovely guide, Anna Marie, was so patient, waited over 2 hours for us due to a delayed flight. While this disrupted her original tour plans for us, she made the best of our brief time in London. S... Ver mais

Classificada 5 em 5 estrelas

Nick was great. He was incredibly knowledgeable about the city, offering detailed history about what we saw, but didn’t get too bogged down. He was responsive to our wants as a private tour and made s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The food tour in Sapporo with Shiunn was great! The process for booking the tour with City Unscripted was fairly easy online and they matched us with a tour guide quickly. She was friendly and persona... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de visitas guiadas
  2. Visitas guiadas culturais
  3. Agência de turismo
  4. Operador turístico
  5. Atracção turística

Escrito pela empresa

City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.

Why travelers choose City Unscripted

Escrito pela empresa

Personalized experiences hosted by locals
City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.

Book with confidence with City Unscripted

Free Cancellation • 24/7 Human Support

Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.

Informações de contacto

A different kind of City Experience

No scripts. No groups. Just a day shaped around you.

4,8

Excelente

TrustScore: 5 em 5

229 opiniões

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(229)

215 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Laila and Harumi are AMAZING

Laila and Harumi are AMAZING! We got the opportunity to meet the both of them and they are both so down to earth! They are patient, informative, and understanding. We wholeheartedly enjoyed our tours from the both of them and the vibes they give. We appreciated everything they had to offer and we will always remember this trip to Japan thanks to them. ☺️💕

19 de julho de 2026
Opinião espontânea
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Resposta da City Unscripted

Hi Ethan,

Creating genuine connections is what our experiences are all about, so it's wonderful to know you felt so comfortable and enjoyed exploring Japan with them. Thank you for letting us be a small part of your Japan memories. We hope your travels bring you back to one of our experiences again someday!

Sheenah and the City Unscripted Team

Classificada 5 em 5 estrelas

Fantastic experience

The guide was amazing and so helpful and knowledgeable. The city and getting to explore it with someone local made our experience so much more enjoyable. Very easy to book and communication was quick and easy.

4 de julho de 2026
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Resposta da City Unscripted

Hi Will,

There's nothing better than discovering a destination through the eyes of someone who knows and loves it. Thank you for choosing City Unscripted. We hope your travels bring you back to another one of our cities in the future—we'd love to help you create more unforgettable memories!

Sheenah and the City Unscripted Team

Classificada 5 em 5 estrelas

Shoko was AMAZING

Shoko was AMAZING! She modified our tour to accomodate what we wanted to do and we had a blast with her! She showed us things we would not have found by ourselves. Highly recommend her!!!! Arigato Shoko!!!!

10 de julho de 2026
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Resposta da City Unscripted

Hi Maxim,

Reading your review put a big smile on our faces! Thank you for choosing City Unscripted, and we hope to welcome you back for another unforgettable adventure in the future.

Sheenah and the City Unscripted Team

Classificada 5 em 5 estrelas

Marianne showed us the history of the people of Norway.

Marianne showed us the history of royalty. We walked through the Royal Garden and visited the Royal Palace. Along the way we saw the Grand Hotel and its significants with the Nobel Peace Prize. We went to the City Hall and talked about Culture, Oslo and Norways history. Marianne was delightful and fun. Thanks!

9 de julho de 2026
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Resposta da City Unscripted

Hi Peter,

From the Royal Palace and gardens to City Hall and the stories behind the Nobel Peace Prize, it sounds like you had a wonderful day exploring the city together. Thank you for choosing City Unscripted, and we hope to welcome you on another adventure soon!

Sheenah and the City Unscripted Team

Classificada 5 em 5 estrelas

great tour guides

great tour guide. expectations set up front. great communication before the tour. flexible and friendly staff

2 de julho de 2026
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Resposta da City Unscripted

Hi Kim,

Thanks so much for sharing this! We're really happy you felt well looked after from the very beginning and had such a great experience.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

A very good experience

We had a great walking tour in Sapporo. It helped us to understand the city and the island more. Our guide, Toru, was very friendly, knowledgeable and keen to help us build the tour around what we wanted. A good morning out.

30 de junho de 2026
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Resposta da City Unscripted

Hi Hayley,

So glad you had a great morning in Sapporo! Thanks for sharing your experience. We're delighted Toru helped you discover the city in a way that felt personal and enjoyable.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

I would like to express my sincere…

I would like to express my sincere appreciation for our tour guide, Connie, during our recent visit to Montreal.
Connie was absolutely fantastic. Her knowledge of the city's history, culture, and landmarks made our tour both informative and engaging. She explained everything clearly and shared many interesting facts and stories that gave us a much deeper appreciation of Montreal.
In addition to being highly knowledgeable, Connie was warm, friendly, and enthusiastic. She made my husband and I feel welcome, and her positive attitude made the entire experience enjoyable. We truly enjoyed her company and appreciated the passion she has for her city.
Please extend our heartfelt thanks to Connie for making our visit to Montreal such a memorable one. She is a wonderful ambassador for both your company and the city, and we would highly recommend her to anyone visiting Montreal.

30 de junho de 2026
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Resposta da City Unscripted

Hi Nicoletta,

What a wonderful review to receive, thank you for taking the time to share it! We're so pleased Connie helped make your visit to Montreal so memorable, and we'll be sure your kind words are passed on to her.

Ruslan and the City Unscripted team

Classificada 1 em 5 estrelas

Amazingly horrible private food tour

I booked a private Florence food tour and expected it to be like every other food tour I have done; someone takes you around to different eateries having you try various local food and talking with you about it. This was the opposite of that. I met the guide with my family and he asked what we wanted to do, where we wanted to go. I’m the tourist and you are supposed to be the knowledgeable local, you tell me. So he ends up just dropping us off at a local restaurant where they bring us some wine and antipasti. Ok but this is supposed to be a tour. The guide comes back an hour later asking how it was where I tell him it’s the worst food tour I have ever experienced. He promises to fix the situation. Well he takes us to another restaurant, leaves, and we are handed menus by the wait staff. Seriously WTH?!?! We made the best of it by asking the wait staff what they recommend and ate what they brought. Maybe I misunderstood that the “unscripted” part of City Unscripted meant that I was expected to do everything myself. This was not an inexpensive private tour but I was most annoyed that they wasted one of my few evenings in Florence. Bottom line, the worst experience my family has had across the many many tours we have done.

1 de julho de 2026
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Resposta da City Unscripted

Hi Eric,

I'm really sorry to read this. What you've described isn't the experience we set out to create, especially for a private food experience where your local host should be leading the way, sharing the city's food culture, and making the evening feel seamless rather than leaving you to figure it out yourselves.

We really appreciate you taking the time to share such detailed feedback. We're working directly with the host to investigate and address what happened, and to help ensure experiences like this don't happen again. We know this doesn't give you back an evening in Florence, but we're genuinely sorry we let you and your family down.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Our guide was very friendly and…

Our guide was very friendly and informative. It was a great 2 hour tour of Dublin.

1 de julho de 2026
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Resposta da City Unscripted

Hi Alexandr,

We're delighted you enjoyed discovering Dublin with your local host, and it's lovely to hear the host made the experience both informative and welcoming. Thank you!!

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Andrea was great.

One issue I used your company for several cities and this does not identify which one.
I am guessing this was Bologna. Andrea was great; a lovely young man full of information and communicated in a very conversational manner. Also knew his material.

8 de julho de 2026
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Resposta da City Unscripted

Hi Rod,

Ah, this made us smile, thank you! We're so glad Andrea helped make your time in Bologna so enjoyable with his knowledge and easy conversation. We also appreciate the feedback about identifying the city and will take that on board.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Jeff was a great tour guide for Munich

Jeff was a great tour guide for Munich. He was fun to hang with and knew his stuff. He kept us all engaged for the three hours and was a great communicator.

30 de junho de 2026
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Resposta da City Unscripted

Hi Helen,

There's nothing better than hearing that a few hours in a city felt both engaging and effortless. We hope the memories from Munich stay with you for a long time, and we'd love to welcome you on another City Unscripted adventure whenever your travels take you somewhere new.

Sheenah and the City Unscripted team

Classificada 5 em 5 estrelas

Wayne was a great guide

Wayne was a great guide, he went at our pace and showed us some interesting places around Perth that we might otherwise not have seen.

6 de julho de 2026
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Resposta da City Unscripted

Hi Neil,

Thanks for sharing your experience! We're so pleased Wayne helped you explore Perth at your own pace and uncover some hidden gems along the way.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

The best way to start our Japan experience!

Our guide Marek gave us an excellent 4 hour guided tour our first day in Tokyo. It was the perfect way to get oriented to the city - its history, culture, and the logistics of getting around! He made sure to confirm an easy meeting place, showed up on time, and adapted our 4 hours as we went to best suit our interests.
His background in Japanese language and culture allowed him to share lots of great insights, and we left feeling much more comfortable about being in a new city. He guided us through how to pray at a Shinto shrine, the major historical milestones of Japan history, and took us to a free observatory tower! He also gave us some great restaurant recommendations, and we connected on whatsapp for any follow up questions. We were really pleased with the experience and would definitely recommend this exeperience, and in particular Marek as a guide!

29 de junho de 2026
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Resposta da City Unscripted

Hi Rob,

We love hearing that your experience helped you feel confident exploring Tokyo, and we're so glad it set the tone for an unforgettable start to your time in Japan!!

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Great guide

Great guide, great sites, very generous with time and information !!

29 de junho de 2026
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Resposta da City Unscripted

Hi Francis,

What a lovely compliment, thank you! We hope to welcome you on another adventure soon.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

It was wonderful with a private tour of…

It was wonderful with a private tour of the city

29 de junho de 2026
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Resposta da City Unscripted

Hi David,

Thank you for sharing your experience! We hope your visit leaves you with memories to treasure for years to come.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Perfect start to our Munich trip - so customized …

We had a wonderful walking tour with Philipp around Munich’s historic town center. He was very responsive and engaging before the tour on the sights we’d be interested in seeing and our teenagers. Both our teenagers liked what he showed us and enjoyed all his interesting stories and pictures! He also provided a lot of recommendations for our stay! It was a perfect start to our stay in Munich!

28 de junho de 2026
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Resposta da City Unscripted

Hi Kristi,

Creating moments that genuinely suit each guest is exactly what we hope for, so it's wonderful to hear that your teenagers were just as engaged as the adults.

We hope this was the perfect beginning to many more memorable experiences with us, and we look forward to welcoming you back on another City Unscripted adventure in the future.

Sheenah and the City Unscripted team

Classificada 5 em 5 estrelas

Dean was a great guide

Dean was a great guide. We enjoyed the history lessons and the sights. Highly recommend!

3 de julho de 2026
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Resposta da City Unscripted

Hi Yvonne,

What a lovely review—thank you for sharing it! Knowing the experience left such a positive impression means the world to us. We hope your travels bring you back for another unforgettable day with City Unscripted!

Sheenah and the City Unscripted team

Classificada 5 em 5 estrelas

Wonderful 2 hour tour

Wonderful 2 hour tour, full of interesting history and local interest spots. Our guide had a tremendous approach, making every minute a personal experience.

3 de julho de 2026
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Resposta da City Unscripted

Hi Tony,

We're so happy you enjoyed your time with us! Thank you for highlighting the personal approach; it means a lot to know the experience brought the city's history and local character to life for you.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Our guide Jason was very polite and…

Our guide Jason was very polite and professional right from the start. We met at the hotel lobby and worked up a tour plan for Dublin, then set out on foot. He as very knowledgeable and also told great stories. We covered a lot of ground on our tour and had a great time. He also provided recommendations for other site and things to see and do around Dublin during the rest of our stay there.

2 de julho de 2026
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Resposta da City Unscripted

Hi Joe,

What a lovely review to read!! We're so glad you enjoyed discovering Dublin at your own pace and that Jason's stories and recommendations helped make the rest of your stay even more memorable.

Ruslan and the City Unscripted team

Classificada 5 em 5 estrelas

Andrew was very engaging and very…

Andrew was very engaging and very knowledgeable. He was relatable to us as newbies to Seoul. I appreciate his flexibility and ability to put together a tour that provided us with an overview of the culture, architecture and the history.

We loved our time in Seoul!!!

23 de junho de 2026
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Resposta da City Unscripted

Hi Wanda and Candace,

We're smiling after reading this, thank you! Knowing you left Seoul with such wonderful memories is exactly what we hope for every guest.

Ruslan and the City Unscripted team

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