City Unscripted Opiniões 

We had a lovely friendly guide. Stella was observant and adjusted the pace of our tour to accommodate my travel partner's struggles navigating the terrain. Her knowledge of Sienna was remarkable and we learned so much about this amazing town. I highly recommend having a guide.

Rain was an informative guide. He adapted the tour to suit our preferences and needs.

The guide was nice however compared to other tours, more history, and information was expected, specially for the price paid for private tour

Kyoko was pleasant and tailored our day to see exactly what we said we wanted to see. She also had valuable advice for what to do with our other days in the area.

Peter was an awesome guide!! He made my family feel like they were his personal guests.

Pros
Great opportunity to meet travelers from around the world.
Flexible work compared with many traditional jobs.
Good place to gain experience as a new tour guide.
Guests were generally wonderful, and I consistently received positive feedback and 5-star reviews.
You can learn a lot about guiding and the tourism industry.

Cons

I felt the company placed more emphasis on internal procedures than on the actual guest experience.
Going above and beyond for guests, such as voluntarily picking them up from their hotels, sometimes created additional administrative responsibilities rather than being appreciated.
I felt too much responsibility was placed on guides, while communication with guests could have been shared more effectively between guides and the office.

The evaluation process was not always clear. While guest reviews were important, other criteria such as professionalism, reliability, and communication seemed subjective, making it difficult to understand how performance was assessed.
The support provided to guides was more limited than I have experienced with other tour companies.
Commission rates for guides were lower than those offered by many other companies in the industry.

Advice to Management

Consider placing greater emphasis on the overall guest experience while simplifying internal procedures. Encourage open communication with guides, recognize voluntary efforts that improve the guest experience, and provide clearer, more objective performance standards.

If guides voluntarily go above and beyond—for example, by picking guests up from their hotels or changing the meeting point to make the tour more convenient—those efforts should not become grounds for disciplinary action simply because the office was not informed. If no guest experience was negatively affected, voluntary service should be encouraged rather than discouraged.

While the company stated that they did not intend to discourage voluntary actions and appreciated efforts such as adjusting meeting points to improve guest experience, I was also told that failing to inform the office about such changes could lead to dismissal. Because of this, I personally did not feel that voluntary service was consistently encouraged in practice.

I also felt that the communication around this issue focused mainly on what went wrong, without enough acknowledgment of the voluntary effort made to improve the guest experience. A more balanced approach, recognizing both the positive intent and the procedural issue, would have made it easier to understand and accept the feedback.

In my case, I acknowledge that informing the office could have helped. However, I do not believe the responsibility rested solely with the guide. The office could also have reminded the guests to confirm the meeting point with their guide before the tour. I would have appreciated a more collaborative approach from the beginning. If the issue had been approached as a shared responsibility rather than being presented as solely the guide's fault, I would have been more than willing to cooperate with any reasonable operational improvements.

Effective communication is a shared responsibility between guides and the office, and when issues arise, they should be evaluated from both perspectives.

While the company stated that performance decisions are based on multiple factors rather than a single issue, I was directly told by a manager that if a guide changes the meeting point without informing the office, they may be suspended. In my case, this situation ultimately led to serious consequences, which made it difficult for me to reconcile the policy with how it was applied in practice.

The guests involved still enjoyed the tour, left a 5-star review, and even contacted me afterward. This made it difficult for me to understand why the issue was treated as seriously as it was, despite the positive outcome for the guests.

The commission paid to guides was also much lower than I have seen elsewhere. In my experience, many tour companies I have worked with or am familiar with take around 25% of the tour price, whereas this company kept approximately 50–75%, depending on the tour. Future guides should carefully compare compensation structures before joining.

The company describes guides and the office as collaborators. In my experience, however, I did not feel the relationship was equal. I found it difficult to express my opinions or disagree with decisions without worrying about possible consequences. True collaboration requires both sides to listen to each other and share responsibility.Travelers may also benefit from comparing different tour platforms or researching independent guides through social media

Outstanding food tour

Benny was just the best guide; he met us and gave us a real food tasting experience like none other. Grand finale was desserts which were truly fine dining. My partner could not walk for very long, but we had plenty of breaks and accommodated our pace. This was the real Hong Kong and loved it.

Our tour guide, Dennis, was incredible! We communicated for months prior to our tours. He was so accomodating, friendly, helpful and did everything possible to make our experience the best possible! We highly recommend Dennis and City Unscripted.

I have been working as a guide with City Unscripted for about a year now, and my experience has been wonderful from the very beginning.

I genuinely love meeting guests from all over the world, and it has been a privilege to share my beloved city with them and help them experience it from a local perspective. Every tour has been unique, and I've met so many kind and interesting people along the way.

Behind the scenes, the management team has always been supportive, approachable, and quick to respond whenever I needed assistance. They also provide regular training and helpful resources for guides, which shows their commitment to delivering the best possible experience for both guests and hosts.

I'm grateful to be part of the City Unscripted community and look forward to creating many more memorable experiences together.

Sara was a fantastic guide. She took the time to explain the sites and history of Milan very well. Most of all she made us feel welcome in her city.
It was a pleasure to have a tour that wasn't "run of the mill".
We'd certainly recommend this tour.

We had just a few hours to see Hong Kong before boarding our next flight. After booking the experience our guide contacted us via email to discuss the itinerary.

Our intelligent guide, Alfred, met us inside the terminal next to the luggage storage area. He helped us store our luggage and then we boarded the express train to the City. Since we only had a few hours, he moved quickly so we could see as much as possible. In addition to the main sites such as the Peak, he took us to places we never would have seen on our own (the police station museum,and some fascinating street art, to name two examples). He spoke English well and was very knowledgeable about his native city. Finally, he recommended a high quality dim sum restaurant so we could have a fine meal before heading back to the airport.

Bibi was kind, funny, and helped us maximize our short time in Milan! Her restaurant recommendation was fantastic!

Naveen was a wonderful guide, very accommodating showing us Munich and the highlights. We highly recommend hiring him to truly understand the history and city.

My clients absolutely loved this tour. It was the perfect introduction to Florence, providing the historical context and cultural foundation that enriched every immersive experience they enjoyed throughout the rest of their stay.

Good guide--ecellent knowledge

We enjoyed spending time with our guide. She was knowledgable, personable, spoke English well, and shared her city with us.

It was nice to have a private tour at our on pace. We enjoyed Gianmarco.

Our guide was outstanding and he led us to sights in Tokyo that will give us memories for a lifetime.

Great tour with a well versed tour guide. My uncle and I had a great time. Felt like we knew the guide long before we met him! Highly recommend.

We enjoyed our tour with a knowledgeable and friendly guide.