ClaimBee Opiniões 

Resposta da ClaimBee

1/09/2026

Hello,

As we explained from the very beginning, the company charging your card is not this ClaimBee. Those transactions did not come from us and are not connected to our business in any way.

We do not offer subscriptions, we do not have an app, and we do not repeatedly charge customers’ cards. We have also checked our records and cannot find any account, claim, or transaction matching what you are describing.

It is therefore not fair or appropriate to continue publicly accusing this ClaimBee of taking money from your card when the charges are clearly coming from a different company or merchant. These are serious accusations and they can damage the reputation of a business that has nothing to do with the transactions in question.

Please contact your bank or card provider and ask them to identify the exact merchant responsible for the charges.

To be completely clear once again: this ClaimBee did not charge your card.

Kind regards,
ClaimBee Team

Resposta da ClaimBee

24/08/2026

Hello,

We do want to address the fee question directly, since we do have clear answers to everything you raised. The fee structure — 29% if the airline pays amicably, and 49% if the case has to go through court proceedings — is stated in our Terms and Conditions, which are presented and agreed to when signing up for our service. Your claim fell into the second category: the airline did not pay voluntarily, so the case went through legal proceedings, which is why the 49% rate applied rather than the amicable one.

This higher rate for court cases reflects the real costs and risk we take on: court fees, legal representation, and the time needed to pursue a legal case, all of which we advance ourselves. If the court had ruled in the airline's favor, we would have covered those costs with no fee at all.

We understand €204.58 feels like a lot less than the full €400, especially after a year of waiting, but the fee breakdown was disclosed from the start and is fully documented in our Terms and Conditions. We'd encourage you to review that document again, and if anything is still unclear, we're happy to walk you through it directly at claimbee.com.

Kind regards,
ClaimBee Team

Resposta da ClaimBee

23/07/2026

Hello,
We are very sorry for the misunderstanding and for any frustration this situation may have caused. We completely understand why the amount you received may have seemed lower than expected, and we appreciate the opportunity to clarify it.
At this moment, the €100 that was transferred represents the compensation that has been successfully recovered for one passenger. The remaining €50 has not been retained by us. That part of the claim is still subject to ongoing court proceedings, and we are actively continuing the legal process to recover it on your behalf.
As soon as the court proceedings are concluded and the remaining amount is recovered, we will transfer those funds to you without delay.
We sincerely apologize for any confusion regarding the payment and understand your disappointment. Please be assured that we remain fully committed to pursuing your claim until the outstanding compensation has been obtained.
Thank you for your patience and understanding. If you have any further questions, we will be happy to assist you.

Resposta da ClaimBee

Actualizada a 24/08/2026

Hello,

It is not possible that this was us — this is simply not how ClaimBee operates. We do not offer subscription-based services of any kind, we never charge recurring or automatic fees, and we have no billing mechanism that could "keep trying to charge" someone after a cancellation. Our only payment model is a success fee, charged once, and only after compensation has actually been recovered from an airline. There is no scenario within our business in which what you're describing could happen.

To be completely clear beyond that: we also checked our records thoroughly, and there is no account, claim, or transaction under your name or the details described in this review anywhere in our system.

ClaimBee (also known as Badger Claim) is based in Romania and works exclusively on flight delay and cancellation compensation claims under EU Regulation 261/2004. We do not have a mobile app and we never request upfront payment.

Given all of this, we can state with certainty that the charges you're describing are not coming from us. You are very likely dealing with a different, unrelated company — potentially a fraudulent one — using a name similar to ours to confuse customers. This is a known tactic used by scam operations, and it is not something we control or benefit from in any way.


You should ontact your bank or card provider immediately to dispute the charge and block further withdrawals.

Our only official website is claimbee.com. We're sorry you're dealing with this, but we want to be unambiguous: it did not happen with our company.

Kind regards,
ClaimBee Team