Classic Cottages Opiniões 647

TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a fantastic stay at this lovely holiday cottage at Trewan Hall in Cornwall. The location was absolutely perfect, making it easy to enjoy the surrounding area while still feeling peaceful and re... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it. I critici... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience with Classic Cottages, everything was very simple and the communication was great. We booked a lovely place to stay and would highly recommend them.

A empresa respondeu

Classificada 5 em 5 estrelas

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa rural
  2. Casa de férias
  3. Agência imobiliária de arrendamento de casas de férias
  4. Arrendamento para férias

Informação fornecida por diversas fontes externas

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

647 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

First time we have used this company…

First time we have used this company and very pleased with experience. Simple booking, responsive, accommodating and generally a pleasure to deal with.
Would highly recommend.

8 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

Thank you so much for your brilliant review! It was our pleasure helping you have a great holiday and we hope to see you again in the future! The Classic Team

Classificada 1 em 5 estrelas

Do not use this company!!!

Do not use this company!!!! We booked Merivale cottage with classic cottages for our accommodation on the Isle of Wight.Our eldest daughter participates in a sailing course in Sea View. We placed a £700 deposit to secure the date in July. The sailing course dates changed which was totally out of our control. We tried to change our dates for the accommodation the owner/agency refused to accommodate this movement of dates. Even though we gave plenty of notice and were super flexible on the dates. We then said we could no longer take the cottage unless there was a change of dates or we had time to find someone else to take cottage. The agency refused to give us this flexibility. The agency said we would have to lose our £700 deposit even though they would secure another booking. It is the worst experience I have ever had with a holiday rental company. Don’t use this company you will regret it.

14 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We are very sorry that you were unable to go ahead with your holiday as planned and appreciate how frustrating it must be when events are re-scheduled. We always do our absolute best to be as flexible and understanding of changes in personal circumstances and work closely with our owners to support our guests. We did approach the owner to request a date change. Unfortunately, on this occasion, the owner declined the amendment due to the short notice, and the booking was subsequently cancelled with a loss of deposit as in the specified booking conditions. We’re sorry in these circumstances that we were unable to refund the deposit. The Classic Team

Classificada 5 em 5 estrelas

Lovely cottage

Beautiful garden. Cottage was very well equipped & very comfortable. Felt like a home rather than a holiday let. Very easy to book with Classic Cottages. We had a lovely week.

1 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

Thanks so much for the lovely review - we are glad to hear that you had a wonderful stay and you found your home from home. We look forward to helping you again in the future. The Classic Team

Classificada 5 em 5 estrelas

Excellent accomodation and reasonably priced

Classic cottages have a wide and varied accommodation portfolio with clear pricing and reasonable value. The booking process is clear and straightforward. We have been using them for many years now and recommend for UK based holiday.

1 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We are so pleased to hear you have had numerous positive experiences when booking with us. Thanks for taking the time to post a review and we hope to be able to help you in finding another great holiday cottage in the future. The Classic Team

Classificada 4 em 5 estrelas

Lovely gardens and beautiful house,!but…

Lovely gardens and beautiful house,!but not as clean as I would have liked. All the necessary appliances were there but the house lacked home comforts like cushions and throws on the sofa or a blanket for the bed for those chilly evenings, it felt quite sparse.

25 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

It is always great to see guests enjoying the properties and their beautiful gardens. We always expect guests to arrive and find the property they have chosen to be cleaned to the highest of standards! If this was not the case, we would always do everything possible to put that right for you. We can only apologise if some areas had been missed and rest assured that this was followed up with the housekeeper. Thank you very much for your comments! The Classic Team

Classificada 1 em 5 estrelas

Disgraceful company

Disgraceful company . Booked shepherds hut in pedney. Had to cancel due to medical emergency that the hospital did procedure that went wrong. I was not asking for refund but to just change date. And they said no . Noticed there are loads of dates available. Will not rebook again or make sure friends do not use this

4 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We’re very sorry that a medical emergency sadly meant that you were unable to go ahead with your stay at Pedney as planned. We can appreciate how upsetting this must have been for you, and we would always want to do everything we can to support our guests during such difficult times. Any amendment requests at such short notice, however, are unfortunately treated as a cancellation, in line with our booking conditions. If you took out a travel insurance policy when you booked the holiday it may be worth exploring as to whether this would be a circumstance in which you would be eligible to make a claim. We hope that you feel better very soon. The Classic Team

Classificada 5 em 5 estrelas

A Delight to Deal With

I regularly stay in Cornwall at Smugglers Cottage, Helston, which is a delightful cottage in a favourite area. Classic Cottages are a delight to deal with and went the extra mile to accommodate me when I had a mixup with my dates last year! Highly recommended also as their properties are first rate.
Smugglers is now a home from home.

27 de abril de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share. We're thrilled that the property is now your home from home. The Classic Team

Classificada 5 em 5 estrelas

Classic Cottages are great

Classic Cottages are great - easy to deal with and genuinely helpful, esp after I lost the key to the property!

3 de junho de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We were very glad to be able to help and look forward to seeing you again. Thanks for the review. The Classic team

Classificada 5 em 5 estrelas

First visit to Freathy and Cornwall the…

First visit to Freathy and Cornwall the cottage lived up to our expectations, spectacular views well equipped clean comfortable and quirky garden. bit of a hike to the beach which was beautiful and extensive
Life guards in attendance too to keep everyone safe with the tides

25 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. The Classic Team

Classificada 5 em 5 estrelas

we have used classic cottages on two…

we have used classic cottages on two occasions in the last 6months and have been very pleased with everything about them . excellent communication through out our stay. Thank you.

24 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

Thank you so much for your review. We love to see our customers so happy with our service and we hope that we can see you again very soon! The Classic Team

Classificada 5 em 5 estrelas

Beautiful cottage in a peaceful setting…

Beautiful cottage in a peaceful setting with amazing views across the fields. Bright and clean, very comfortable bed and amazing bathroom with large shower cubicle. Highly recommended.

17 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

What a wonderful review! We are delighted to see that you enjoyed those views across the fields, they really are picture perfect. Thank you so much for your recommendation. The Classic Team

Classificada 5 em 5 estrelas

We had such a fantastic time at the…

We had such a fantastic time at the cabin. So quiet and beautiful. I have a very stressful job and for the first time in years I was able to totally unwind. There is everything you need at the cabin for a short break. I even read a couple of books which I haven't done for fun in a long time. The hot tub was an absolute luxury, very efficient, and my advice is have faith, give it time to do it's thing it gets very warm.

Amazing owners who greet you on arrival to show you around, then leave you in peace. The hot tub was already being primed when we arrived (bliss). Everything was just Amazing, thank you so very much
.

10 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

Thank you so much for your review, we’re so happy to hear you were able to completely unwind and relax with a couple of good books on your short break! It’s great to see the owners gave you such a warm welcome and that everything was just amazing for you. The Classic Team

Classificada 1 em 5 estrelas

Absolutely disgraceful company

Absolutely disgraceful company!

They seem to think that taking £400 for a cancellation fee is completely reasonable, leaving me with a £200 refund.

Very rude via phone, DONT WASTE YOUR TIME OR MONEY!

10 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We just wanted to reassure you that we always try to do the best for all customers and work very closely with owners if circumstances change for guests, in case there is anything that can be done outside the normal policy. In this instance the owners will only ever accept 1 pet on any booking at their property, and sadly with you contacting us some time after the original booking was made, the addition of a young puppy on top of the 1 dog already on the booking was not something that the owners were prepared to accept. We completely appreciate that you will not want to leave your little puppy behind, but given that there was no issue with the property, with no fault of the owner, the only options were to not bring the new family addition, or cancel the booking with a loss of the agreed level specified in the booking terms and conditions. Classic Cottages, Customer Support

Classificada 5 em 5 estrelas

Used Classic Cottages many times

Used Classic Cottages many times, they are always friendly and helpful.

4 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Classificada 5 em 5 estrelas

We stayed in a unique holiday home…

We stayed in a unique holiday home found on classic cottages website. We’ve had the best holiday cottage experience. What a find and now lots more unique cottages to book for future holidays with this company. Customer service was excellent. I had to contact them to remove our dog from the booking. This was handled very quickly and money deducted. I liked that you could pay for the cottage in 3 payments as it helped me budget for our holiday.

3 de maio de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We're thrilled to hear you had a great stay and a great experience booking through us! Thanks for taking the time to post a review and we hope to be able to help you in finding another great holiday cottage in the future. Tanya, Classic Cottages

Classificada 5 em 5 estrelas

A superb large house for 10.

A lovely house and ideal for larger parties in Gwithian, Cornwall. We were very comfortable and enjoyed our 3 night break. Would definitely stay here again. Good location near the beach and local pub.
We have booked with Classic Cottages for years and have always found them to be very helpful and their properties to be of a high standard. Would thoroughly recommend this Company.

25 de abril de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

Thank you for the wonderful review and the recommendation. We are delighted you had a great time and look forward to your return. The Classic Team

Classificada 5 em 5 estrelas

A great company

A great company, with fantastic properties. Customer services are brilliant and everything is so easy to navigate in the guest portal. Thank you to Classic Cottages for a great service all round again.

27 de abril de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We're so pleased to see how much you appreciate our properties and service. Thank you. The Classic Team

Classificada 5 em 5 estrelas

Quality and attention to detail

We've had some lovely holidays booked through Classic Cottages, and always been happy. It starts with the website – everything is done with a lot of care. I'm a fusspot when choosing a holiday venue – furnishings, colours and decor matter at least as much as the destination! The photos on CC's website are superb, and – trawling through cottages at random – even those I wouldn't necessarily book, all are furnished with individual personality and a lot of attention to detail. Booking is easy, and from there on everything always goes smoothly. I'd like to be able to say CC are brilliant if there's a problem, but there's never really been one (except once when we couldn't get in on arrival, thinking the lock was stuck, but it was actually unlocked all along but the door was swollen by weeks of rain – CC were there on the end of the phone, after hours, and it was very quickly sorted, but rang back the next day as well just to make sure we were fine).

5 de abril de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

How lovely to read! We are so pleased to hear that you find every step of the booking process so efficient. We look forward to assisting you with your next stay and thanks so much for the kind words. The Classic Team

Classificada 5 em 5 estrelas

Pet friendly and with properties of a…

Pet friendly and with properties of a very high standard, we will continue to use classic cottages and recommend to anyone looking for the perfect family break.

29 de março de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review and your recommendation. The Classic Team

Classificada 5 em 5 estrelas

Classic Cottage is Brilliant!

It was a very pleasant experience to book a holiday through Classis Cottage. Very helpful and friendly staff.

4 de abril de 2024
Opinião espontânea
logótipo da Classic Cottages

Resposta da Classic Cottages

It is lovely to hear that you found our team so helpful! We hope to welcome you back to one of the properties we market again in the future. The Classic Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais