clearearwax.co.uk Opiniões 

Turned up for appointment in Potters Bar - no-one there, call center in the Philippines and told they'd have to cancel my appointment and would take ten days for them to refund me - total fraud and a waste of over an hour of my morning

As per other customer reviews that are somewhat hidden underneath a mountain of possibly fake positives, I can honestly this has been by far the most atroceous customer service & sham tactics on the bookings I have ever seen. I've booked the first appt with the specialist, service substandard with vague information & I'd needed a follow up. I've booked the follow up on a Monday & due to urgent work commitment I was unable to make. As soon as I found out I notified their team (at 7am). However, after a number of emails & calls, I was told I signed up the form & gave me consent that was burried in the Ts & Cs, there is 0 flexiblity to rebook & would need to pay the full price.

Verdict: AVOID AT ALL COSTS

First of all they did not improve the blockage. We had to go out and get some ear wax removable fluid. They did not even have any to give us pathetic as that sounds. After this failed appointment they arranged a follow up and said we can change or move the appointment at any time. So today we phoned up to change this appointment which we can no longer attend. Much to my annoyance we are told we cannot change the appointment because its less than 48 hours notice. This 48 hours was not mentioned to us. The unhelpful receptionist said its clearly on the website in a terms and conditions area. We booked the initial appointment on 15th and we would have had only 24 hours to cancel this or rearrange this as 16th is 48 hours notice. Pathetic. Zero effort was made to accommodate or change this. It was more like a Got ya moment you are screwed.

I visited Bracknell office in order to get my ears microsuctioned. Pranto made me feel completely at ease and explained the whole process to me. He provided advice on taking care of my ears and was professional and knowledgeable! Would 100% recommend

Was really grateful to Pranto Sorker. My ears were feeling quite bunged up and he provided a same day appointment. Ears feel much more comfortable now. Price was very reasonable too. Very grateful to Clearwax.co.uk and especially Pranto.

Vivek was amazing I can hear again

Do not use this company they take your money even if you have to cancel your appointment, as I had to due to a ear infection, which my doctor said do not get the treatment until it clears, so I emailed for a refund, and was told I should give 48 hours cancellation, I think this is wrong and no one should keep your money if you have had no treatment regardless of there policy so do not use if you rely on your money.

As my ear wax builds up quite frequently, I have used clearearwax.co.uk several times over the years. This time was, as ever, excellent - quick, painless service from Vivek, with immediate benefit. The company also offers services at a large number of locations in London, making it very convenient.

Service was great. Sunny explained and advised well to keep the ears healthy. Thanks again

The service provided by Mohammad at clear ear wax clinic Twickenham on 29 2025 to Mr and Mrs Ashraf was second to none excellent communication and service we recommend the clinic 100%

Very friendly and professional service. Also the Dr, (Mohammed), noticed that I have a shaking hand and kindly gave a bit of advice regarding it.

I attended the Ealing clinic because my ears were blocked. I was advised to go away for five days and use olive oil drops before returning for the procedure. I followed these instructions exactly.

I returned to the clinic for the microsuction procedure. I understand that this procedure is normally described as mainly painless, with perhaps some pulling or pressure. However, during the procedure the practitioner hit something inside my ear which caused intense, immediate pain. I have never experienced pain like it. I jumped off the bed in absolute agony and was in tears. I told the practitioner that it felt as though I had been stabbed in the ear.

When I returned home later, my ear was bleeding and remained very wet. Since the appointment I have experienced continued brownish bleeding throughout the night, as well as throbbing and ringing in the ear. I have also noticed new popping in my ear and pain that I did not have before the procedure.

What concerned me further was the practitioner’s response. He appeared very dismissive and did not apologise. He simply said that he had hit my eardrum and did not offer any reassurance, advice, or follow-up care and said it will be ok in 2 days and to call him if there was a problem (I have no number for him).

This experience has left me very worried about possible damage to my ear. I would like the clinic to investigate what happened during this appointment and explain how this occurred.

Waiting for a response from the clinic

Was a little late as parking isn't the easiest. Seen very promptly, she told me that both hears were badly blocked and used liquid to soften it and suction to clear both ears. Took a short period of time, I can hear fully and also was given advice as to what to do to keep them clean in future.

Absolutely awful.

I had an appointment booked in for today at 2:45pm, there was no clinician present at the centre. After half an hour of trying to get hold of someone on the phone, I was told the clinician had an issue and was asked if I could return at 4:15pm.

I returned at 4:15 and still, no clinician. I was told he would turn up in 10 minutes and half an hour later he still hadn’t arrived

Please don’t use these clowns, there are many other options

Odonchimeg at Liverpool street was amazing. Brilliant service and completely professional! Highly recommend to anyone who needs earwax removal service.

Pranto Sorker From the Maidenhead branch was great, explained everything well and did a fantastic job, quick and easy, my hearing was back to normal after removing wax, great job, highly recommended.

The term “Specialist” is a stretch for the person that saw me.

All she did was move the ear wax in my ear and then leave it saying she’s done all she can. Refused to try some more. Caused more pain and discomfort than before. Had to go to another clinic to get it cleaned. They did it in 15 minutes with no fuss.

She barely introduced herself or said anything useful.

Avoid at all costs

Second visit to see Mugunth at the Bexley clinic. Both appointments seen on time, by a very professional, friendly and knowledgeable guy. Second visit was necessary due to unmovable impacted hard wax causing pain and hearing loss. Four days later having followed Mugunth’s advice of spraying olive oil into the outer ear canal 3 times daily, a large plug of earwax was easily removed. Normal hearing returned immediately as well as a huge sense of relief as I am due to fly imminently.

Excellent service by Dr. Mugunth. Highly recommended !

Had earwax removal from Mugunth who was very friendly and professional. Very easy and straightforward process.
Good convenient location.