Clement Browne Opiniões 

797
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time I’ve used Clement Brown - the service was excellent from the measuring to the installation. Highly recommended, and I will use them again myself as and when the need arises.

Classificada 5 em 5 estrelas

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... Ver mais

Classificada 5 em 5 estrelas

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... Ver mais

Classificada 5 em 5 estrelas

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... Ver mais

Informações sobre a empresa

  1. Loja de cortinas e persianas

Escrito pela empresa

We manufacture, supply and fit beautiful window shutters.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

797 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(797)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lovely product

Lovely product
We are really happy with our cafe style shutters. The quality is good and they are value for money. This is our second set of shutters. Mike did a great job on the fitting, he was very polite, meticulous and tidy. Customer service and communication has always been excellent.

15 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent job

Excellent job. Fast, efficient, clean. Mike was brilliant. Very professional service. Would highly recommend this company. (And the shutters look amazing).

9 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

I’m so pleased with how our shutters look, they have transformed the room.
Steve who fitted our shutters, did a great job and cleaned up after each shutter was done.
I would highly recommend Clement Browne and have done.

8 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

STAY CLEAR - Clement Browne Ltd in Administration May 2021

Clement Browne Ltd entered Administration on the 28th May 2021.
I'm told they are not honouring any warranties to those who purchased before this time and 5% payment returns due to their errors will not be honoured too. It appears the company was sold in its entirety, but appears to be the key senior personnel from Clement Browne Ltd of old. They only visited me 2 weeks ago using the Clement Browne logo van and the like assuming the company name as though everything was the same. Never told me they are no longer trading. I have been due the 5% money back after all their errors which I've chased since January 2021 now told Clement Browne no longer exists.... Six months of chasing, very convenient.

There are no threats - this is what I do not understand. Your email states you will not honour my warranty, but you attended my home after the administration (which you never shared the company was in), but you will not give me my 5% back as you agreed.
How does that work?

I just want back what your terms and agreement said was due, nothing more.

6 de julho de 2021
Opinião espontânea
logótipo da Clement Browne

Resposta da Clement Browne

Your review is factually incorrect and you contradict yourself within.

As you detail the brand Clement Browne did attend your home during mid-June to re-caulk your shutters at your request. This is after the date that you say we went into administration, so as you can see - we continue to serve our customers.

This is part of a continued train of threats for compensation by yourself, upon which we won't be blackmailed into submission.

Classificada 5 em 5 estrelas

Great result.

Finally after 9 months we have had our wooden shutters fitted to eight windows. We are delighted with the result but even more so with Simon who installed them. He arrived at the arranged time, was pleasant and efficient, taking great pride in his work and clearing up as he went. Thank you.

5 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

So happy with my shutters

So happy with my shutters. This is my second set and they are absolutely beautifully finished and fitted with a meticulous perfection by Mike.
Communication is good, product is fabulous, fitters polite, skilful and work neatly.
Winning product

2 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Delighted with my shutters.

Delighted with my shutters, having recently extended my property I was looking to add some finishing touches and decided to explore my options.
Some internet searches lead me to Clement Browne from the the first contact I had with the company i have been really happy with the service I have received.
I was helped and guided with my design choices and colour options and fully explained the process including a expected deliver / fit timescale.
The customer service team kept me updated on changes and answered all my questions and queries. I have gone on to recommend to my friends and family and I'm aware one has recently placed an order and I'm confident they will be as delighted as me.

29 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Clement Browne

Thank you Clement Browne and in particular fitter Steve for two jobs well done. A very professional service both pre installation and the actual installation itself. Steve was very considerate when installing for my elderly parents who considered him both considerate and endearing. My installations were also excellent and I am extremely happy with the outcome.

29 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent quality and service.

Darren fitted our shutters for the whole house and his professionalism and attention to detail was second to none, the shutters themselves are of excellent quality and look amazing. From ordering to installation the process was very smooth, lovely staff with good knowledge of the product. Would recommend Clement Browne to anyone who wants their house to stand out from the crowd.

28 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Clement Browne for dressing…

Thank you Clement Browne for dressing our windows so beautifully. We have your shutters all over the house from full length, cafe and tier on tier. Truly lovely shutters and a lovely team of people from start to finish.
Many thanks

24 de junho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Company in Administration.

Be careful - I’ve just been advised the company has gone into administration and whilst the stock has been bought, the problems with my shutters haven’t - I still don’t know where my two extra shutters are or whether I will even get them. No mention of this on the website.

20 de junho de 2021
Opinião espontânea
logótipo da Clement Browne

Resposta da Clement Browne

While what you report is true, it should also be shared that Clement Browne Ltd completed the supply and installation of every order, ahead of any changes being made to the structure of that company.

Unfortunately, Clement Browne Ltd, as an independent retail business, felt the full effects of the pandemic and have been unable to serve our customers in their homes due to government restrictions. We understand that most businesses will have suffered in some form during this challenging period.

Our difficulties were compounded by our major retail partner Laura Ashley going into administration in May 2020 which has also had severe implications for Clement Browne Ltd.

Despite these challenges, the assets and brands owned by Clement Browne Ltd have been acquired by a separate business, supply of orders has been completed and a seamless transition and continuation of business is in effect, with the large majority of customer warranties unaffected.  In normal circumstances no-one has been left without their shutters.

The people who are our business are grateful that the necessary changes means that we have been able to protect the jobs and livelihoods of all of our employees and we will be able to continue serving our valued customers in our normal way.

Mr Luck, it is my understanding, firstly,  that you are in direct communication with our managing director and that he is striving to resolve your situation with you.

For the people reviewing your post, and in the interest of giving some balance you placed an order with Clement Browne Ltd on 31/10/19 for seven shutters.  However, when we returned to install your shutters, two of the windows (in your garage) could not be accessed and, therefore, could not be fitted.  The other five shutters were completed.

We were later to discover that the two remaining shutters could not be fitted as after our final manufacturing measurements had been taken you completed further works around the garage windows, including plastering meaning that the shutters did not fit.

Despite many amicable attempts to resolve with you, you continually tried to transfer the blame for the shutters not fitting to this business, only compromising on 8th June 2021 to our offer (made in April 2021) that we would supply the shutters and reimburse you for the cost element of fitting those two shutters (being £157.76), despite our having the costs of attending your home to complete this work.

Had you compromised and responded sooner Clement Browne Ltd would have been able to fulfil as we had suggested.

To date, we are still working to deliver your shutters to you, but will regrettably be unable to reimburse the £157.76 too.

Classificada 5 em 5 estrelas

Superb experience from start to finish

Superb experience from start to finish. Although our measurer/quoter was not then able to do the fitting a few months later, the replacement fitters were ace. Steve and Dave were two of the nicest chaps you could wish to meet - personable, courteous, diligent and extremely hard-working. The customer service team kept us in the loop throughout the process and were readily on hand to answer any questions/queries. Not paying the stamp duty on our recent house purchase meant we were fortunate enough to afford to have the whole house 'Clement Browned' - we are delighted with the final product!

11 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service from start…

Excellent customer service from start to finish. I was hesitant about ordering online but no need. Great value for quality shutters that look and feel amazing. We recommend to next door neighbour and they have had them too!

10 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First class product & service at very reasonable price

This is a first class product and service but at a really reasonable price. I was recommended to use Clement Browne by a friend and I am so pleased I have used them. I ordered a shutter for my lounge in a colour. The initial visit was a no hassle, honest sales visit where I chose the type and colour of shutter. The lady that visited was knowledgeable and really pleasant. There was no pressure to order. I took my time to choose once I had my quote and ordered. Then lockdown hit. Throughout this time I had regular contact and updates. Despite the fitter coming from south of the UK they arrived when they were finally able to travel and John the fitter was fantastic. Polite, quick, obviously really knowing the product. He explained how to use the shutters, maintain them and avoid scratching. The product looks amazing. I will be ordering more for the remaining windows in the house in due course.

12 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

We love our new Shutters!

From start to finish the experience we had was brilliant! Communication was great via email or phone. Everyone turned up when they said they would and we are absolutely thrilled with our new shutters. We have 4 adults working from home at the moment and all the windows being fitted were in our offices. Louie our fitter was efficient, accommodating and worked around us all brilliantly. He did a fantastic job and left the house spotless. Would definitely recommend Clement Browne to anyone looking for shutters.

7 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely terrible experience they…

Absolutely terrible experience they have taken almost £4000 of our money & now have a 4th fitting date.
I’m fully expecting to be fobbed off with another excuse.
Avoid this company like the plaque!
Customer service manager actually laughed when my wife complained.
Chinese blinds as well not British!

28 de abril de 2021
Opinião espontânea
logótipo da Clement Browne

Resposta da Clement Browne

While you are true to your word that you will review us negatively on socials if you don't get your way, you won't get a different response from us. We've already given you the honest answer regarding your fitting and why we've had to sadly reschedule a number of times due to Covid19 regulations and our fitters needing to self isolate. We cannot break Covid19 rules, despite you asking us to.

I can assure you we didn't laugh at your complaint.

As we have already said, on the phone, via email and via socials - we will find you a fitting date, as soon as we can. Your shutters are safe with us, you are not being fobbed off, we just cannot ask fitters to break Covid19 rules if they are needing to self-isolate due to being in contact with suspected cases.

This is something all businesses are dealing with at this difficult time; the reliance of a fit and healthy workforce on the day of any pre-booked appointment. Sadly, this has happened to you, more than once, for which we're truly sorry - but it has entirely been out of our hands. We cannot then get to you instantly as we have other customers pre-booked for installations who we cannot let down, otherwise we have yet another upset customer.

We have said we are looking for a priority fitting date for you. We have explained numerous times why this has happened, what we can't do is be subject to the bribe of bad social reviews because we can't tell you what you want to hear and instead choose to be honest in our communication, as always.

Classificada 5 em 5 estrelas

Shutters fitted in new house

I chose Clement Browne after some research , Graham came to measure and it was expertly done. He wasn’t available to fit them so John did the fitting , he was extremely efficient , polite and vacuumed after each window and removed all the wrapping. I have had shutters in three houses and think these are the best I have had and priced competitively, yes you have to wait, I used paper blinds as a temporary window dressings it was worth the wait, thoroughly recommend .

21 de abril de 2021
Opinião espontânea

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