Clever CompanyOpiniões 

3960
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought Cleverspa thermal hot tub cover from the range Brilliant their small cover fits our lay z spa 1800 diam perfectly Shame theyve gone bust was hoping they did a matching thermal cover for the h... Ver mais

Classificada 5 em 5 estrelas

Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support,... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!! I emailed to see if the discount could be credited (seeing... Ver mais

Classificada 5 em 5 estrelas

I've now bought 2 CleverSpa Thermal Hot Tub Covers, the first 3 years ago. I have found both to be quality products. The claim of a 50% energy saving, when using the cover, I find to be true. The only... Ver mais

Informações sobre a empresa

  1. Loja de banheiras de hidromassagem
  2. Loja de móveis de jardim
  3. Spa exterior

Sobre Clever Company

Escrito pela empresa

A collection of the most exciting and innovative water products. Offering Style, Performance & Affordability. Sign up to clever to receive your 10% discount today.


10% OFF YOUR NEXT ORDER - SUBSCRIBE TODAY






Products
Spare Parts
Liners
Promotions
Contact Us




Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(3960)

3 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Faulty product, less than 3 months old. Do not buy!!!

Hot tub purchased less than 3 months ago and is faulty. Spoken to customer services, no help whatsoever in rectifying the issue, with a not bothered attitude. Feel like i have been fobbed off and wasted my money. The after care service is none existent. Saying that an FC error code which comes up on a daily basis even though the filter has been changed and chemicals have been put in still comes up and this is normal apparently. Never known something so ridiculous! Product is not fit for purpose and will be claiming my money back through Paypal. Do not purchase a Cleverspa hot tub.

Edit: in response to your reply thats a load of BS. The chemicals and filters used on the hot tub are genuine cleverspa filters and chemicals. I can gladly show the receipts for these (if i was able to attach photos to this revirw i would) so yet again as i have mentioned the customer service from this company is atrocious. Pass the book and take no form of responsibility. The issue with the product lies with the manufacturer and not down to how the product is being used.

20 de setembro de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi Erika,
I'm sorry to hear about the issues you've experienced with your CleverSpa® and that you're unhappy with the service received from our team. I can see that you've spoken with members of our team who have looked at the images you have sent in and discussed with you your chemical usage. As the fault is down to incorrect chemical and filter usage they have sent over some articles to advise on how to resolve the issues you are having.
Thanks, Jo

Classificada 5 em 5 estrelas

Me and my wife and family are…

Me and my wife and family are absolutely made-up with our clever spa hot tub it's very excellent and amazing

17 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Robert,
Thank you for taking the time to leave us a 5* review. It's great to see that you're enjoying your CleverSpa®. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Everything works.

19 de setembro de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi Lippo,
Thanks for your 5* review. It's always great to receive positive feedback on our products. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Brought at thermal cover for my panama…

Brought at thermal cover for my panama hot tub , very pleased with it, and was delivered the next day 😀

1 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Dawn,
Thanks for taking the time to leave us a 5* review. It's great to see that you're happy your Thermal Cover and the speedy delivery. Happy Hot Tubbing!
Thanks, Jo

Classificada 1 em 5 estrelas

The Cornwall 7 hot tub

The Cornwall 7 hot tub is not as advertised
The heater states that the temperature is hot but in fact is at least many degrees lower
The hot is not fit for purpose

21 de agosto de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Andy,
I'm sorry to hear about the issue you've experienced with your CleverSpa®. As I was unable to reach you on the phone this morning I have sent you an email requesting some further information so I can look into this for you.
Thanks, Jo

Classificada 5 em 5 estrelas

Very happy with purchase

4 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Graham,
Thank you for taking the time to leave us a 5* review. I'm pleased to see that you're enjoying your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Hottub

Excellent hot tub. So easy to set up and use. Love it 😁

29 de agosto de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Jan,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Prompt delivery and sale prices very…

Prompt delivery and sale prices very good

18 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Darren,
Thanks for your 5* review. I'm pleased to see that you're happy with the ordering process and quick delivery. I hope you'll be shopping with us again soon. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Purchased a cleverspa and could not be happier

Purchased a cleverspa and could not be happier. Easy to set up, great value for money. Many happy days and evenings spent in it.

14 de agosto de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Jo,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Clear spa

Seems to have Very good information

17 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Lisa,
Thanks for taking the time to leave us a 5* review. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

I had a issue with my hot tub well I…

I had a issue with my hot tub well I thought I only had 1 issue but when it got back to Clever Company workshop then done a proper check found a couple of issues but fixed them all got straight back to me and I think I have only missed 5/6 nights of not going in my hot tub love it thank you for being so quick.

22 de julho de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi Chris,
Thanks for your 5* review. It's great to see that you're happy with the service you have received from the team. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Always been helpful and professional by…

Always been helpful and professional by following up with a call to check all orders arrived in good order.
Love my Cleverspa Cotswold hot tub - heats fairly quickly to mid 30’s as it holds only 800 l - fits two tall men and an average height girl comfortably. Might be snug for four taller/broader adults.
Best to order insulation ideas of a second cover and the inflatable.
Easy to maintain and keep clean - thrilled with this purchase and have used it for the last 3 months.
Be sure to place the hot tub in a fairly sheltered position from the sun and wind etc. Must use its own waterproof socket. 4m cable with an rcd already on the cable.
Chlorine - I add 12 grams once filled with fresh water. Top up with about 6-9g every 3 or 4 days.
I change the water monthly and I use the tub 2 or 3 times per week.
Fantastic purchase - thrilled with it!

16 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Edward,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with the service you've received from our team and that you are enjoying your spa. Happy Hot Tubbing!
Thanks, Jo

Classificada 4 em 5 estrelas

I contacted the company regarding a faulty heater on my hot tub a…

I contacted the company regarding a fault on my hot tub, the lady who took the call was extremely helpful and arranged for the hot tub to be picked up and repaired. The repair was carried out and we received the hot tub in a very reasonable time frame

15 de julho de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi Mr Robinson,
Thank you for taking the time to leave us a review. I'm pleased to see you are happy with the service you have received from our team.
Thanks, Jo

Classificada 1 em 5 estrelas

All seasons thermal cover is not all seasons with out another cover to protect it .

I bought the large thermal cover for my hot tub after about 14 months the cover material is perishing. Taking the cover off the material just ripped from the seam where I was holding it to near the centre of the top cover. I sent details to their customer services to be told it’s not covered as it was outside their 14 day return period. I then emailed and sent pictures and was told the covers can not be in direct sunlight and I should buy a cover for the cover. I said you are advertising your covers as all weather and at £140 I’d expect it to last at least 3 years before perishing for that money, we’ll apparently you need to read the small print. Anyway the waterproof all weather thermal cover isn’t water proof probably shower proof at best and the material if it’s out in all weathers perishes or needs a cover to cover the cover. Customer services were very helpful and quick to reply but never the less feel like I’ve wasted £140 for such a short time of use.

18 de agosto de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi Bob,
I'm sorry to hear about the issues with your Thermal Cover. Exposure to direct sunlight will cause the Universal Thermal Hot Tub Cover to fade over time and whilst the cover is waterproof to HH3000mm we highly recommend using with the CleverSpa Inflatable Cover Support to stop rainwater pooling. If water is allowed to pool on the cover this will cause saturation through the fabric and unnecessary strain on the material. I can see you have been in touch with our orders team and I'm sorry on this occasion we couldn’t reach a resolution to your satisfaction.
Thanks, Jo

Classificada 2 em 5 estrelas

I am disappointed with the so called…

I am disappointed with the so called lid cover it’s so flimsy and feel it should be a lot more sturdier the clever spa itself is good but the top cover is not .

10 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Christine,
Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with the Top Cover supplied with your spa. The lightweight, waterproof design of our top covers is to protect from debris and rainwater whilst not adding any pressure on top of your spa. I will pass your feedback onto our product team.
Thanks, Jo

Classificada 5 em 5 estrelas

Greaaaat

Items I have from you are just great rot well and prices are good too

1 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Robert,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with your CleverSpa® items. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Fast Delivery to match a Good Quality…

Fast Delivery to match a Good Quality Product

15 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Graham,
Thanks for your 5* review. It's great to see that you're happy with your CleverSpa® purchase and the speedy delivery. Happy Hot Tubbing!
Thanks, Jo

Classificada 5 em 5 estrelas

Absolutely love my Manhattan hot tub

Absolutely love my Manhattan hot tub. Super fast delivery and easy to set up. I also purchased a base and thermal cover again both arrived super quick. Great communication and absolutely no complaints. Highly recommend

2 de setembro de 2022
Opinião espontânea
logótipo da Clever Company

Resposta da Clever Company

Hi there,
Thanks for your 5* review. It's great to see that you're happy with your CleverSpa® purchases and teh service received from our team. Happy Hot Tubbing!
Thanks, Jo

Classificada 4 em 5 estrelas

Great Service

Good website, brilliant service and great communication.
The only negative was the amount of plastic packaging that was used that could easily be switched to paper-based alternatives for recycling.

14 de setembro de 2022
logótipo da Clever Company

Resposta da Clever Company

Hi Richard,
Thank you for taking the time to leave us a review. Its great to see you are happy with the service you have received. We are actively looking into alternative packing materials to reduce our carbon footprint.
Thanks, Jo

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais