Clinica London Opiniões 465

I am deeply disappointed by the lack of clinical governance and the failure to recognize the limits of one's professional competence. If you have a complex scalp issue, I strongly advise seeing a registered Consultant Dermatologist rather than an eye specialist.

I hope that this review might help other people considering having IPL treatment at Clinica London.

With a chronic dry eye/ocular rosacea condition and conventional treatments not making a significant improvement, my NHS specialist suggested I try Intense Pulsed Light treatment, sadly not available through the NHS. There aren’t that many UK clinics offering IPL. I chose Clinica London because Jane Olver is so highly qualified.

There was an initial problem with the admin staff issuing an invoice to me, for payment prior to my first visit, that was double the sum which had been agreed upon booking. Thankfully, as I had the agreed price clearly outlined in an email, that matter was resolved, but it was nonetheless alarming.

Four treatment sessions (the recommended number) were booked, at £365 for each one. Living on a very low income, I had to borrow money to make this possible, but my condition is so severe that I was desperate to try the IPL.

I went into this understanding that the treatment does not work for everyone, however, it seemed to me that the rate of failure was understated when I was at the clinic. To be clear, I do not have this in writing, but do recall Ms Olver saying that IPL is effective in around 75% of patients. My NHS consultant had told me that the success rate is more like 50-60%. I would have tried the IPL regardless, as I am so desperate, but do feel that it is unhelpful to raise expectations.

After two treatments, with no improvement whatsoever in my eye condition, Ms Olver spoke to me as if my condition was improving, despite me telling her that, sadly, it wasn’t, leaving me feeling that I was supposed to believe that it was working because she said so, even though I knew that it wasn’t – most odd!

My experience of the treatment itself was not entirely pleasant. Never having had the treatment before, I was, understandably, a little nervous about it, but Ms Olver did not seem to understand this, becoming rather impatient with me. This only made me the more nervous. I had not expected, for example, to have the intense light applied directly to my closed eyelids without an eye shield, and was, I think naturally, quite concerned about the blinding flashes I was experiencing and whether this could damage my sight. In asking her about this, I felt she was finding me annoying and was becoming impatient. The supporting staff in the room, by contrast, were kind and helpful. There were times, too, during treatment, that the light-emitting tool was being applied too quickly and frequently over one small area, so that, despite the cooling gel, my skin felt as if it was burning.

At the end of my first session, as I was wiping my eyes, I overheard Ms Olver making notes on my treatment by speaking into a small Dictaphone. It felt odd and rather unpleasant to hear her describe my blocked Meibomian glands as being ‘full of ick’. It did not seem very professional.

At my first treatment, Ms Olver prescribed ComfortShield eyedrops, telling me that I would notice an immediate improvement from first use. Sadly, I did not. They are no more effective than the Thealoz Duo Gel eyedrops my NHS doctor prescribes for me. The difficult part of this, for me, was that, before telling me the cost of the eye drops, let alone gaining my agreement to purchase them, Ms Olver had already instructed a member of staff to bring two packs to the treatment room. They arrived already labelled up for me, and it was only when I went to leave that I discovered that the cost was £73 – when, with labelled boxes, it was far too late to say no.

On each occasion I attended, it didn’t seem to me that Ms Olver had re-read my notes to refresh her memory about my condition and the medications I am on, as I had to list them each time. I would go so far as to say that it felt to me as if she was disinterested in my case. With so many patients, I can easily understand how that might happen, but, as a private patient, one’s expectations are naturally somewhat higher: you expect to feel that you are being cared for to a high standard.

All four treatments took place over summer 2025. The air-conditioning in the building was broken through all of the months I attended. For a private clinic on Harley Street, this seemed odd. It is a minor point, but I had expected to be offered a cup of tea or coffee on arrival. On each occasion I attended, I had travelled long distances by train and rushed across London to arrive on time, and was faced with an equally pressured journey home. An air-conditioned building and a cup of tea would have been very welcome. Both are part of the service at Moorfields Private, for example.

In reply to Ms Olver, thank you but your notes will show that I was already under Mr Sibley's care (still am); & of course continued all my meds.
Ms Sally Brown (not Mrs)

Dr Jane Olver recently completed eye surgery on my 18 month old daughter. I’m so pleased with how it all went and she put my frayed mind at ease from our very first consultation. The surgery was a complete success and I can tell there will be no scarring. Would definitely recommend Clinica and Dr Olver.

I only came for a second opinion and assumed that it would only involve a conversation . However Jane Olver after a test and chat decided she could carry out a proceedure there and then. This was very helpful for me and also interesting to see The Summer Exhibition an hour later with a large pad over one eye !
I have not yet received the report ?

Such great caring doctors who work hard to get you a fast appointment when injured, help you handle billing questions, and provide great health care.

Timely response. Got an appointment virtually immediately. Decisive diagnosis and treatment.

I phoned Clinica London expressing a desire to have a specifific operation - that being YAG laser vitreolysis - to fix the floaters in my right eye. I was given a price for an initial consultation, and a price for the actual operation, should that be deemed appropriate. I was booked in to see one of their consultants, Julian Robins. I was told that Julian would assess me to see if I was suitable for the operation during that consultation, and that the consultation would cost me £300.

During the consultation Julian was professional and polite. He checked my eyes, discussed my previous eye issues, and then proceeded to tell me that he doesn't offer YAG vitreolysis, because he doesn't feel it's an something anyone should do. It wasn't that I was particularly unsuited to having it, just that he doesn't do it because he feels the benefits do not justify the risk of it.

It was only on returning home that I realised, fairly obviously in hindsight, that my trip and my £300 had been watsed. If this wasn't an operation Julian offered, why, when I called to enquire about it, was I charged that money and booked in with him for an appointment which could never have ended up with the outcome I was after? I wasn't after a third party opinion on this operation - I wanted it doing and was told they assess me as a first step towards having it done with them.

The only appropriate response on the phone would actually have been "I'm sorry, we don't offer that procedure".

I emailled to enquire about this odd situation afterwards, very politely and professionally enquiring what had happened, and I ended up in a bizarre correspondance with Charlotte Brown. After I explained my issue very clearly, and received an email from her basically fobbing me off, I proceeded to ask direct questions like "Can you please confirm if Julian in particular, and Clinica London in general, actually offers YAG vitreolysis?" and I would get responses like "Julian is a very experienced surgeon and is qualified to perform that operation". When I then follow up and repeat the question, because it's obvious she's avoided answering, she continued to send me repetitious and irrelevant answers along those lines, even when I called her out on what she was so obviously doing.

So while I have nothing bad to say about the clinical side of my experience with Clinica London (brief though that experience was) I can only be disappointed that there are companies and/or people in the world who are unable to accept they've made a simple mistake, apologise for it, and make good.

In the end it was only the threat of a small claims action that lead to them refunding my money.

Given my previous correspondance with Charlotte, I was unsurprised when, in the email telling me they would now give me my money back, rather than admit why it was due, Charlotte decided to claim, for the first time after 2 weeks of detailled emails back and forth, that I'd actually been denied the operation because of my particular medical history. On odd claim to make - firstly because it was so late in the day, but also because if that were the actual reason there would clearly be no justification for me requsting my money back so they should refuse. So it's just a transparent attempt to save face which rather backfired.

Given all this fuss, which could so easily have been avoided if they'd acted with any form of integrity, I could not possibly recommend this company to anyone.

Upon reading recent disparaging reviews, I am now glad that Ms Olver has not deigned to reply or even acknowledge my three email enquiries and two telephone calls apart from sending me a list of her fees. Total silence which I find impolite and unprofessional. I was a hopeful new patient ready to make an appointment but have been treated as if I am a nuisance salesman!

I was seen by Dr Jane Olver for a Chalazion removal at Clinica in May 2025. I found her to have very bad customer service, rushing through my consultations in a few minutes and basically rushing through any questions I had about my wider blepharitis. (1) She almost did not allow for or encourage me to ask questions - simply rushing to a diagnosis and treatment. Yes I had a chalazion, but I wanted to also discuss my underlying condition (which she didn’t even ask me about!) (2) She would rush through answers when I did get a moment to ask simple questions regarding my concerns (3) following the short operation I had, she provided essentially no post operation care details, just giving me the prescription and cleaning materials, leaving me to call back 2x in order to get a good understanding of what to do at home to ensure no issues occurred (e.g. when to start cleaning, when to start medication if/ how to continue hot compresses). She instead sent a post operation letter one week after which is much too late …(4) her overall attitude was not welcoming at all, borderline rude, dismissive, and sarcastic, and almost created an environment that made me “feel bad” for wanting to ask questions about my eye condition and how to prevent it in the future - mind you, I paid over £500 for a consultation + follow up consolation, both which she ran through in less than 5 minutes each. The follow up consultation I felt like she hardly even looked at me or asked me any questions - I therefore have zero confidence that her diagnosis at that consultation was accurate.

I would not recommend Dr Olver to anyone. I do not feel like she instilled trust and I therefore want to go for a second opinion with regards to my eye condition.

Hi, I’m still waiting for my follow up letter regarding my treatment going forward, which has been a few weeks now, also the receptionist was supposed to email me the name of my condition as I left the clinic, and after chasing I still haven’t heard! I’m very disappointed with the service! P, Shipley

I am very impressed that Jane called me herself this morning ( Sunday ) after reading my review above, she assured me she will look into the matter
This shows me how much she cares and wants her patients to hopefully have the best treatment and service!
P Shipley

Miss Olver is a positive listener and is able to allay any concerns a patient might have.
She has a holistic approach and looks at patients as a whole rather than just dealing with the optical issues in isolation.
She is highly qualified and well respected in her field.
She works gently and is able to distract patients while carrying out procedures.
I was recommended to her and I would have no hesitation in recommending her to patients who require a high degree of technical expertise combined with a gentle and personable approach.

I was treated as a human being - I didn't feel that I was just an operation that was part of the day's schedule.

Specialist knowledge and attention to detail made a leap forward to improve my condition

Can highly recommend Jane Olver. Calm, reassuring and extremely knowledgeable. The whole Clinica team are welcoming and give high quality service.

Very professional and expertise above expectations
I would throughly recommend Clinica

I saw Miss J Olver. She swiftly diagnosed what was wrong with my eye (which is good) but seemed reluctant to answer my questions because she wanted to dictate the letter that she was going to send to me and my GP. The appointment only lasted 10 minutes and I was left feeling like I had been rushed out and hadn’t had the opportunity to discuss my long term problems with blepharitis. The appointment cost around £300 and for that I think there should be more time to ask questions and discuss things.

Very pleasant and helpful reception staff. Miss Olver was thorough and so reassuring. She carried out a full assessment then explained how the condition she diagnosed could be treated. I wish I had thought to find her expertise much earlier.

Dr Olver inspired us with her knowledge and experience.
She answered all our questions and we hope to see her again.

Clinica London is excellent in all respects. The staff are friendly, helpful and easily contactable by ‘phone or email.
Miss Jane Olver is fully dedicated to her work. She is approachable, professional, calm, confident, very knowledgeable, up to date with all new procedures and ophthalmic matters and an expert in her field. She conveys confidence and trust to her patients.
Dr Jennifer Crawley is a professional, dedicated, knowledgeable dermatologist. She too conveys confidence and trust in her patients. Jennifer communicates her actions throughout the procedure.
It is always a pleasure to be treated at Clinica London and I fully recommend Clinica London to anyone looking for the best treatment in a calm, organised caring atmosphere where patients are listened to.