My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver mais
A empresa respondeu
Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Ver mais
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The customer service and ease with my warranty claim was easy and fuss free. Communication was fantastic, I knew exactly where my claim was at during the process and because my straightener model was... Ver mais
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Informações sobre a empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de produtos de beleza
- Loja de dispositivos electrónicos
- Loja de produtos de beleza
- Reparação de electrodomésticos
Sobre CLOUD NINE
Escrito pela empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informações de contacto
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Revive setting
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Nadine for sharing your review.
Cloud Nine x
Great Product
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Olivia for sharing your 5* review.
Cloud Nine x
Fantastic hair dryer.
Fantastic hair dryer.. placement of buttons could be considered as easily pressed when styling hair.
4 de agosto de 2026
Resposta da CLOUD NINE
Thank you Kerry for sharing your review. We're glad you're enjoying the hair dryer! We appreciate your feedback regarding the button placement; we will certainly consider this for future designs.
Cloud Nine x
Excellent customer service for a…
Excellent customer service for a warranty claim.
6 de agosto de 2026
Resposta da CLOUD NINE
Thank you Tanya for sharing your 5* review. We are so pleased to hear about your positive experience with our warranty claim service. We appreciate your kind words.
Cloud Nine x
Great product so far.
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Kimberley for sharing your 5* review. We are so happy to hear that our product is meeting your expectations so far. We truly appreciate your positive feedback!
Cloud Nine x
INCREDIBLE customer service!
INCREDIBLE customer service!! My wide iron was stolen from my apartment building mail room and the team at Cloud Nine were so lovely to speak with and kindly organised a replacement to be sent to me.
3 de agosto de 2026
Resposta da CLOUD NINE
Hi Georgia, thank you for your fantastic 5* review! We're so sorry to hear about the unfortunate incident with your iron, but we're delighted that our team could assist you and arrange a replacement. Cloud Nine x
Good product
Good product,excellent service. Ordered my hair straightener after trying my nieces. Fabulous!
3 de agosto de 2026
Resposta da CLOUD NINE
Hi Roxanne, we're so happy to hear you're enjoying your new hair straightener after trying your niece's! We appreciate your 5* feedback. Thank you! Cloud Nine x
Amazing product
Amazing product, my hair feels smooth, it stays perfect for days and the brush that comes with it is amazing as well, it gives the hair and extra straight, hidrates look.
7 de agosto de 2026
Resposta da CLOUD NINE
Hi Rowena, thank you for your 5-star review! We're so happy to hear that your hair feels smooth and stays perfect for days, and that you're loving the brush too! Thank you, Cloud Nine x
value for money
Great promotion and value for money.
The dryer itself is pretty decent for power. The changeable heads are really useful.
The volumisers are good too. Definitely gives a lasting lift to the roots and easy to use.
5 de agosto de 2026
Resposta da CLOUD NINE
Hi Sam, thank you for your 4* review! We are so happy to hear that you are enjoying the power and versatility of your new dryer, and that the volumizers are giving you a lasting lift. Thank you again for sharing your feedback. Cloud Nine x
Awesome straighteners
31 de julho de 2026
Resposta da CLOUD NINE
Hi Kim, thank you so much! Cloud Nine x
Disappointed
I really wanted to give 5 stars as my new hairdryer and straightening iron are actually quite good. However one of the hairdryer attachments is faulty and doesn’t seem to have a magnetic component on it as does the other attachments. It doesn’t attach to the hairdryer and customer service have said they can’t replace it as they don’t have spare parts. So apparently I’ll have to pack everything up and send it all back and await a whole brand new boxed hairdryer replacement. I just feel this is just a bit unnecessary and over the top. I do not want to be without my hairdryer as I travel frequently and grooming is a necessity of my job. I don’t see why they can’t pull it out of their on hand stock and send that!
5 de agosto de 2026
Resposta da CLOUD NINE
Hi Sharon, thank you for taking the time to share your feedback. We are very sorry to hear that you received your order with a faulty part. This fault will be thoroughly investigated by our Returns Team. We appreciate how disappointing it is to be without your hairdryer, however, we understand that our Customer Experience team are assisting you as quickly as possible and we hope you will be very happy with the product when your new replacement arrives. Cloud Nine x
Resposta da CLOUD NINE
Thanks for the 5-star review Carol! We're so pleased to hear you're loving your new dryer and that the delivery was fast.
Cloud Nine x
Resposta da CLOUD NINE
Thank you Kell for sharing your 5* review. We're happy to hear that you're satisfied with both our delivery speed and the quality of our product.
Cloud Nine x
Resposta da CLOUD NINE
Thank you Mandy for sharing your 5* review. We are so happy to hear your order arrived quickly! We appreciate you taking the time to share your positive experience with us.
Cloud Nine x
Ordering was so easy and delivery was…
Ordering was so easy and delivery was very prompt
30 de julho de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review! We're so pleased to hear that you found the ordering process easy and the delivery prompt. We appreciate your feedback!
Cloud Nine x
Our iron broke but was replaced after…
Our iron broke but was replaced after returning. Great service!
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Russell for sharing your 5* review. We're glad we could resolve the issue with your iron and provide a satisfactory replacement. Your positive feedback is truly appreciated!
Cloud Nine x
Fast response to a faulty cloud 9 easy…
Fast response to a faulty cloud 9 easy to return and fast turn around replacement of a new cloud 9 . We love our cloud 9 and rely on it everyday so the fast turnaround was extremely appreciated and to be replaced with brand new one was Amazing . Thankyou
30 de julho de 2026
Resposta da CLOUD NINE
Thank you Lis for sharing your 5* review. We are so happy to hear that we could assist you quickly and efficiently with your faulty item! It's wonderful to know that you are loving your new product.
Cloud Nine x
Fast shipping
Fast shipping. Love the wide contouring iron!
Also the airshot pro volumisers are brilliant! Definitely recommend
30 de julho de 2026
Resposta da CLOUD NINE
Thank you Nicole for sharing your 5* review. We're so happy to hear you're enjoying the wide contouring iron and finding the Airshot Pro Volumisers brilliant! We appreciate your recommendation.
Cloud Nine x
Excellent service from Cloud Nine when…
Excellent service from Cloud Nine when purchasing new irons.
My original irons lasted 14years which is amazing!
Looking forward to trying the different styles with my new midnight blue irons. Love them 💕
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review! We are so happy to hear that you had excellent service and that your previous irons lasted so long. We hope you enjoy trying out different styles with your new midnight blue irons!
Cloud Nine x
Slim iron Cloud Nine…
Love my slim iron Cloud Nine and can’t wait to buy the hot brush when it comes back into stock. Worth every dollar 🙌🏽🫶🏽❤️
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Christal for sharing your 5* review. We are so happy to hear how much you love your Cloud Nine iron! We appreciate your patience while waiting for the Hot Air Brush to be back in stock.
Cloud Nine x
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