My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver mais
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Leia as opiniões dos outros
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver mais
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Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Ver mais
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The customer service and ease with my warranty claim was easy and fuss free. Communication was fantastic, I knew exactly where my claim was at during the process and because my straightener model was... Ver mais
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Informações sobre a empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de produtos de beleza
- Loja de dispositivos electrónicos
- Loja de produtos de beleza
- Reparação de electrodomésticos
Sobre CLOUD NINE
Escrito pela empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informações de contacto
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hot Air Brush = Happy Customer
I’m very happy with the Hot Air Brush. My hair is shoulder length and very thick, yet it gives my hair great lift and bounce with ease! The cord swivels 360° from the base of the Hot Air Brush so there’s no getting a twisted cord during use. It’s also very light weight so no arm aches!
19 de agosto de 2026
Resposta da CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your Hot Air Brush! Cloud Nine x
Fast delivery excellent!
14 de agosto de 2026
Resposta da CLOUD NINE
Thank you Daisy for sharing your 5* review. We are pleased to hear you were happy with our fast delivery service.
Cloud Nine x
Great Hairdryer, Volumizers Need Refining
I’ve been really impressed with the Airshot Pro itself. It’s lightweight, powerful and comfortable to use, which is a huge plus, particularly when using a hairdryer regularly.
My only frustration with the dryer is the placement of the buttons. I find my fingers naturally sit over them while I’m using it, so I’m constantly accidentally changing the setting or switching it off. A different button position would make a big difference to the overall usability.
As for the Volumizer attachments, the jury is still out for me. I love the concept, but I’m not quite getting the result I’d hoped for. The curl doesn’t seem to hold in the same way it does when created with a flat iron, but at the same time the curl is a little too tight to give that big, round, bouncy blow-wave finish I’m looking for. I’d love to see a larger Volumizer attachment that creates more of a big, soft blowout curl.
I also find it difficult to get enough heat and airflow right into the roots with the Volumizer attached, so I’m not getting as much root lift as I’d like.
Overall, I really like the Airshot Pro as a hairdryer — lightweight, powerful and easy to work with — but I think the Volumizers could use a little refining to really deliver that big, bouncy blow-wave result.
5 de agosto de 2026
Resposta da CLOUD NINE
Hi Mandi, thank you for taking the time to share your detailed feedback on the Airshot Pro. It's great to hear that you find the hairdryer itself lightweight, powerful, and comfortable for regular use. We understand your frustration regarding the button placement and how it impacts your styling experience. Your comments about accidentally changing settings are valuable and we will feed this back to our Product Development Team.
We also appreciate your honest assessment of the Volumizer attachments. We understand that the current curl size isn't quite meeting your desired "big, round, bouncy blow-wave" finish, and that you're seeking more root lift. Your suggestion for a larger Volumizer attachment for softer, bigger curls is something we will certainly consider as we continuously look for ways to refine our products. We are always working to improve and your insights are very helpful in that process. Thank you, Cloud Nine x
Ease of ordering was good
Ease of ordering was good, value for money even better. We are a family of cloud nine users so it was a natural choice to buy this product for our daughter
13 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Kelly! We are so pleased to hear that ordering was easy and that you find our product to be great value for money. It's fantastic that our products are a natural choice for your family!
Cloud Nine x
Resposta da CLOUD NINE
Thanks for the 5* review Lisa! Glad to hear that you're happy with your order! Cloud Nine x
Overrated
The curling attachments don’t fit in the box but the dryer itself has limited heat. My old 10yr old dryer dries my hair quicker. I’m not seeing a difference with volume, the curls are average. Wish I didn’t spend $500 on this product. Not worth it
18 de agosto de 2026
Resposta da CLOUD NINE
Thank you for sharing your feedback. We are sorry to hear of your disappointment with your new dryer. Our Customer Experience Team have reached out via email to see how we can resolve this for you. Cloud Nine x
I absolutely LOVE my cloud nine…
I absolutely LOVE my cloud nine straightener. Best I’ve ever bought
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review! We are absolutely thrilled to hear how much you love your Wide Iron and that it's the best you've ever owned.
Cloud Nine x
Best products!!
Best hair straightener and love the curved design. Also the hair dryer tool that was included is fantastic it's my go to now and I hadn't touched my hair dryer since!
12 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review! We're so happy to hear how much you love the curved design of your Contouring Wide Iron and that the included Hot Air Brush has become your new favourite!
Cloud Nine x
Cloud nine hair straightener
easy to use the website for online shopping, fast delivery. Product recommended to me by several friends. Best hir straightener I have used by far.
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you for sharing your 5* review Emma. We're so happy to hear that you found our website easy to use and that your delivery was fast. It's fantastic to know that our product lives up to its
recommendations and is the best hair straightener you've used!
Cloud Nine x
The best hair dryer on the market …
I just bought the dryer with the curling rod attachments, it is brilliant! Cheaper than the Dyson and better. I also love how the hair drying nozzles are magnetic, so much easier to change and take off! Again, a flawless product that works brilliantly!
27 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5-star review! We are absolutely thrilled to hear how much you love your new dryer and its curling rod attachments. It's wonderful to know you find it superior and appreciate the convenience of the magnetic nozzles.
Cloud Nine x
Love your product
Love your product, one of the best straigteners I have owned. Website was very easy to use and delivery was very fast.
Would definitely recommend to everyone to use cloud nine :)
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Jay! We are so happy to hear how much you love our product and that our website was easy to use with fast delivery. We truly appreciate your recommendation!
Cloud Nine x
Resposta da CLOUD NINE
Thank you Lynette for sharing your 5* review. We're so happy to hear you enjoyed the fast delivery and excellent quality.
Cloud Nine x
Everything was easy and arrived very…
Everything was easy and arrived very fast once ordered. Product was very professional in appearance and as described.
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review Tracey! We're so pleased to hear that your experience was easy and that your order arrived quickly. We're also delighted that you found the product professional in appearance and as described.
Cloud Nine x
The mini straightener was all I needed for my hairstyle!
Well I had looked at a couple of straighteners at a shop before making my decision. Even though I could’ve purchased the original classic with other items thrown in, I realised the mini was all I needed for my hairstyle, which wasn’t even offered to me at the shop. The the ordering of product was easy as and the delivery was quicker than I anticipated. It’s so easy and lightweight to use. Might even take it on holidays too!
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you Jennie for sharing your review. We're so happy to hear you found the perfect straightener for your hairstyle, and that the ordering process was so smooth! It's wonderful that you're enjoying how easy and lightweight it is to use, and that you're even considering taking it on your holidays.
Cloud Nine x
Great product received so quickly
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you Sharon for sharing your 5* review. We are so happy to hear you love our product and that it arrived quickly! Thank you for taking the time to share your positive feedback.
Cloud Nine x
Best hair-dryer I've ever used
Best hair-dryer I've ever used. The settings, the reduced dry time and the curling connections. Outstanding!
17 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5* review Hilary! We're so happy to hear that you consider our Airshot Pro is the best you've ever used and that you love the settings, reduced dry time, and Volumizers.
Cloud Nine x
Didn’t get August free gift despite ordering in August
The next day after I ordered they had a free hot brush gift with August orders. I wouldn’t have ordered mine that day, I wrote to customer service and was told there was nothing they could do.
Edit I asked for a return mail slip and was told it’s at my expense to return and then buy the product again even though I bought the product in August and the promotion is for August and wasn’t available when I made my purchase.
17 de agosto de 2026
Resposta da CLOUD NINE
Hi Amber, we are sorry to hear of your disappointment after missing out on a promotion shortly after your order was placed. If you would like to return your order and repurchase with the new promotion our Customer Experience team will be happy to help! Cloud Nine x
Just returned my faulty cloud nine and…
Just returned my faulty cloud nine and the warranty experience was super smooth and fast. Very impressed! Love my cloud nine and was so happy to get a replacement
12 de agosto de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5* review! We are so pleased to hear that your warranty experience was smooth and fast, and that you're happy with your replacement.
Cloud Nine x
While ordering my latest product I made…
While ordering my latest product I made an error, which I contacted the company about. I was immediately contacted and the issue was resolved by the company straight away. I love the products, and the customer service is amazing. I won’t purchase anywhere else.
14 de agosto de 2026
Resposta da CLOUD NINE
Hi Tina, thank you for taking the time to share your feedback. We're so pleased to hear that we could quickly resolve the issue with your order! It's wonderful to know that you love our products and appreciate our customer service. We truly value your loyalty. Cloud Nine x
Love the straightener and was delivered…
Love the straightener and was delivered in good time!!
10 de agosto de 2026
Resposta da CLOUD NINE
Hi Jude, thank you so much for sharing your feedback. We are very pleased that you love your new iron and that it arrived quickly. Cloud Nine x
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