My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down. However, Drew very kindly resolved my issue. It's just that there shouldn't... Ver mais
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Leia as opiniões dos outros
There is an Auto-TopUp feature which transfers a selected amount into the account if the balance falls below a certain amount (again selectable). This does not work. I've reported it to them and the... Ver mais
A empresa respondeu
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It... Ver mais
A empresa respondeu
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
Informações de contacto
South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , Reino Unido
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
3,5
Aceitável
54 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Possibly the most incompetent company I’ve ever come across
You do not read the emails that you are sent you ask for information that has been given to you multiple times and then you close a ticket when the problem still exists. You don’t seem to even understand your own system. The level of incompetence is unbelievable.
16 de outubro de 2026
Opinião espontânea
Helpful Support
This is for the support received. Quick and clear response, and as helpful as possible. Keep up the good work!
7 de outubro de 2026
Opinião espontânea
No solution given
Quite disappointed with this ticket.
There have been so many bugs with this new app and now being told that those that cant download the app is due to where we live and no alternative solution given.
9 de outubro de 2026
Opinião espontânea
They were quick to respond
They were quick to respond, within 24hrs, with a solution that worked immediately.
7 de outubro de 2026
Opinião espontânea
Good response to issue and sorted…
Good response to issue and sorted easily.
5 de outubro de 2026
Opinião espontânea
New Help site
My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down.
However, Drew very kindly resolved my issue. It's just that there shouldn't have been an issue in the first place.
The other niggle I have is that we pay a lot for this system, would it be too much to ask for a decent manual.
I haven't seen one for at least 10 years.
2 de outubro de 2026
Opinião espontânea
Easiest system to get issues resolved…
Easiest system to get issues resolved quickly
H
1 de outubro de 2026
Opinião espontânea
Had to chase up my enquiry after a…
Had to chase up my enquiry after a week. Then was answered within the hour so had been missed! I'm not sure the support teams big enough for the amount go clients Club systems have.
28 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the honest feedback, and we're sorry your enquiry was missed and that you had to chase it up after a week. That's not the standard of service we aim for. We're taking your comments about response times and team capacity on board, and we'd like to make sure your original enquiry has now been fully resolved — please let us know if anything's still outstanding.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Resposta da Club Systems
Thanks for the positive review!
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Technical Support
Emailed Support who responded in less than an hour and the issue was resolved !
24 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the great feedback! We're so pleased our Support team could get your issue resolved so quickly. We'll pass your thanks along to the team.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
My call was answered inside a minute
My call was answered inside a minute. Farrell got to grips with my issue immediately and was able to resolve it within minutes.
24 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the great feedback! We're really pleased your call was answered so quickly and that Farrell was able to get to the bottom of your issue and resolve it in minutes. We'll be sure to pass your thanks on to him.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Great support from helpdesk with…
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
23 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the kind words! We're delighted the helpdesk could help you build that bespoke course for your competition, and that the quick turnaround saved the day. We'll pass your thanks on to the team.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Adam
Adam
Done the tests in a quick and efficient manner then gave me his answer and a solution to our problem
This was what I was looking for
22 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Done the tests in a quick and efficient manner then gave me his answer and a solution to our problem
This was what I was looking for
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Average
Personally I don't find this a very good system. At my previous club they used IG , this seemed to function much better and have fewer glitches.
20 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share this feedback. We're sorry to hear the system hasn't matched your experience with IG, and we'd really like to understand more about the specific glitches or issues you've encountered so we can look into them. Please do get in touch with our support team with the details — we're keen to help resolve any problems and improve your experience.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Continuous problems with this App
Continuous problems with this App. Scores don't appear; 'Attesters' don't receive any notifications to verify scores; Can't access my past scores; emails to them don't get answered, or if they do its several days later. So stopped using and will input future scorecards via the Scottish Golf App, which also has issues but not as bad as HowdidIdo.
14 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the detailed feedback, and we're sorry to hear about the trouble you've had with scores not appearing, attesters not receiving notifications, accessing past scores, and slow email responses — that's clearly fallen short of what you should expect from us. We'd like to help put this right, so please could you contact our support team with your account details so we can investigate each of these issues directly. We appreciate you persevering this long and would welcome the chance to win back your confidence in the app.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Had a problem with handicap allowances…
Had a problem with handicap allowances which was sorted quickly and problem explained. Prompt call back and clear explanation
7 de setembro de 2026
Opinião espontânea
Resposta da Club Systems
Hi Graham,
Thank you for taking the time to share your feedback. We are very pleased to hear that our team was able to resolve your query regarding handicap allowances quickly and provide the clarity you needed. We appreciate your kind words and look forward to serving you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Competent and helpful
Have enjoyed consistent helpful and competent support. Perseverance was shown to satisfy a recent demanding request from me.
26 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Hi Jim,
Thank you for your kind feedback. We are delighted to hear that you have consistently experienced helpful and competent support from our team. We truly value your patience and are pleased that we were able to persevere and provide a successful resolution to your recent request. We look forward to assisting you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
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