My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down. However, Drew very kindly resolved my issue. It's just that there shouldn't... Ver mais
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Leia as opiniões dos outros
There is an Auto-TopUp feature which transfers a selected amount into the account if the balance falls below a certain amount (again selectable). This does not work. I've reported it to them and the... Ver mais
A empresa respondeu
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It... Ver mais
A empresa respondeu
My call was answered inside a minute. Farrell got to grips with my issue immediately and was able to resolve it within minutes.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
Informações de contacto
South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , Reino Unido
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
3,4
Aceitável
55 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Competent and helpful
Have enjoyed consistent helpful and competent support. Perseverance was shown to satisfy a recent demanding request from me.
26 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Hi Jim,
Thank you for your kind feedback. We are delighted to hear that you have consistently experienced helpful and competent support from our team. We truly value your patience and are pleased that we were able to persevere and provide a successful resolution to your recent request. We look forward to assisting you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Resposta da Club Systems
Thank you for your feedback! We are thrilled to hear that you are enjoying the new app and finding the additional information helpful. We are constantly working to improve our services, and your comments are greatly appreciated.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Great service
Had a problem not receiving handicap update notifications, contacted via email had immediate response with ideas to try to resolve the issue . The problem has now been sorted and handicap notifications updates being received. Thanks all involved. Even contacted via email that everything was ok a few days later.
6 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for your wonderful feedback. We are so pleased that our team was able to quickly resolve your issue with handicap notifications and that you are now receiving them correctly. Providing proactive support and following up to ensure everything is working as expected is a priority for us, and we are glad this made a positive impact. Thank you for your patience and for choosing our service.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Query resolution
I made an enquiry regarding combining Sat / Sun competitions when 1 competition is run over 2 days as it was not working on the new HowDidiDo but was available on the old version. The team worked on this and is now working on the new version, communication was very good via mail regrading how the update was progressing & I’m very happy with the service received. 👏👏
17 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for sharing your experience. We are very pleased that our team was able to resolve the issue with combining weekend competitions on the new platform. Providing clear and consistent communication is very important to us, so we are delighted to hear you were happy with the updates you received. We appreciate your patience and your kind words!
Sunil Patel
Operations Director
Club System Part of Clearcourse
Reporting Issue
Spoke to Keehan, really helpfull and managed to get my issue sorted in no time.
27 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Hi Carl,
Thanks for your 4* star review for Keenan. We appreciate it!
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Resposta da Club Systems
Hi Jane,
Thanks for the 5*!
Sunil Patel
Operations DIrector
Club Systems Part of Clearcourse
Useless system many people have had…
Useless system many people have had issues I've had an issue and they want me to sort it out for failings in their software, post office springs to mind ..
13 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
We’re sorry to hear you’ve experienced issues with the system. We’d really like the opportunity to look into this and help resolve it for you. Please contact us directly with your details so our team can investigate what’s happened and work with you to get this resolved.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
I reported a lack of functionality that…
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It was fixed within minutes of my reporting it
11 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for your great feedback! We’re delighted to hear that the functionality you needed was restored so quickly. It’s fantastic to know your issue was resolved within minutes and that you can now easily view your members and their handicaps when preparing for matches.
We really appreciate you taking the time to share your experience and are pleased we could help! ⭐
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Auto-TopUp Fails
There is an Auto-TopUp feature which transfers a selected amount into the account if the balance falls below a certain amount (again selectable). This does not work.
I've reported it to them and they are aware and say they will let me know when it is fixed.
As this feature has been available ever since I started using this app (well over a year), I find it incomprehensible that a feature is there to be used and doesn't work and they know about it!
10 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the Auto-TopUp functionality and understand how frustrating it must be when a feature doesn’t work as expected.
We’d really appreciate the opportunity to look into this matter further and work towards a resolution. **Please contact our support team directly so we can investigate this with you and provide an update on your specific issue.**
Thank you again for bringing this to our attention.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Joshua and Sion always 10/10
Joshua and Sion always 10/10.
A credit to the business. Thanks for all your help.
11 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for the fantastic 10/10 review! We’re delighted to hear that Joshua and Sion have been so helpful and are a real credit to the business.
We’ll be sure to pass your kind words on to them — they’ll be thrilled to know their support is appreciated. Thank you for taking the time to share your experience! ⭐
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Totally disappointed with the response
Totally disappointed with the response. Fixing the aggregate print should have been treated as a priority. It’s now been close to five months since the new app was released, and the aggregate print feature is still not working.
Three weeks ago, we were told it would be ready within the following couple of days, which clearly wasn’t the case. That information was misleading, and it’s extremely frustrating to keep being given timescales that aren’t met.
Can you provide an accurate update on when this issue will actually be resolved?
6 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for sharing your feedback. We’re genuinely sorry for the frustration and disappointment caused by the ongoing issues with the aggregate print feature.
We completely understand your concerns, particularly given the length of time this has taken and the previous timescale provided not being met. We appreciate that receiving an estimated resolution date that isn’t achieved can be frustrating and undermines confidence in the information provided.
We’d like to look into your specific case and provide you with the most accurate update available. Please contact our support team directly so we can review this with you and provide a current status on the issue.
We apologise again for the inconvenience and appreciate your patience while we work to resolve this.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Useless new app
Personally I have found this new app difficult to navigate badly designed and inferior to the old app most people at our club have downloaded the new app paid for it and now have given up using it and reverted back to the old app
I recently highlighted a problem with the new app to the support team they said they would update the new app next week this was about four weeks ago and until the new app was updated use the old app what a joke people are paying for this it’s ridiculous
3 de agosto de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve found the new app difficult to navigate and that it hasn’t met your expectations.
We also appreciate your frustration regarding the delay in addressing the issue you reported and understand that being given an expected timeframe that wasn’t met is disappointing, particularly when you’re paying for the service.
We’d like the opportunity to look into the specific issue you’ve experienced and provide you with an accurate update. Please contact our support team directly so we can investigate this further and work towards a resolution.
Your feedback is important to us, and we’re committed to continuing to improve the app and the experience for our users.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Their new app
They have decided to create a new app, personally I was happy with the old one. I have spent weeks trying to get the new one but I am not receiving the one time code in my email messages. All they have done to help is blame my email provider and they have now washed their hands of it and said they can't do anymore.
30 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’ve experienced accessing the new app, particularly with not receiving the one-time verification code.
We understand how frustrating this must be, especially after trying to resolve the issue over a number of weeks. We’d really like the opportunity to investigate this further and see if we can help get you up and running.
Please contact our support team directly so we can look into your specific account and work with you towards a resolution.
Thank you again for bringing this to our attention.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Disappointed with several things…
Disappointed with several things recently. The App is not what we paid for and the time it's taking to resolve the 'Add Guest' at time of booking issue is very poor.
No complaint about the staff member Chris though, who knew the answer straight off.
27 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We're pleased to hear that Chris was able to provide the support you needed, and we'll be sure to pass your kind words on to him.
We're sorry to hear about your experience with the app and understand your frustration regarding the ongoing 'Add Guest' at the time of booking issue. Our team is actively working to resolve this as quickly as possible, and we appreciate your patience while we do so.
If you're happy to get in touch with us directly, we'd be glad to provide you with the latest update on the progress and discuss your concerns further.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Help desk worse than useless
Perhaps get someone who can read an inquiry in its entirety. Before sending an answer.
Thus far very unimpressed with the new app, not at all intuitive or easy to navigate
26 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how frustrating it can be when an enquiry isn't fully addressed, and we'll be sharing your comments with our team to help improve our communication.
We're also sorry to hear you're finding the new app difficult to navigate. We appreciate that any change can take time to adjust to, but we're actively listening to customer feedback and continually making improvements to enhance the experience.
If you'd be happy to contact us directly, we'd welcome the opportunity to discuss your concerns further and help with any issues you're experiencing.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Results Failure
Was not getting results to competitions, advised problem resolved from 23 July but received result from 21 July but not from 23 July. Advised to contact club to rerun result. I pay for advert free app - sort out your system
20 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Hi John,
Thank you for your feedback, and we're sorry for the frustration you've experienced.
We understand how disappointing it is when competition results don't appear as expected.
We appreciate that this isn't the seamless experience you expect, and we're continuing to work on improving the reliability of the results process. If you're still having trouble after the club has republished the results, please get back in touch with our support team so we can investigate further.
Thank you for your patience and for taking the time to share your experience.
Sunil Patel
Operations Director
Club System International Part of Clearcourse
Unable to register even though I m an existing customer.
Ive been trying to register for 3. days and at my wit's end. I really need to speak to someone.
My latest problem is that it shows above the password box the wrong email address which I can't remove to insert the correct one consequently it won't except my password.
Please advise preferably by a phone call
Ray Webber
23 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Hi Ray,
Thank you for your review, and we're sorry to hear you've been having trouble registering and that this has been such a frustrating experience.
The issue you've described, particularly the incorrect email address appearing during registration, isn't the experience we want our customers to have. We'd like to investigate this and help get you up and running as quickly as possible.
Please contact our support team directly with your customer details, or send us a private message, and we'll look into your account. If a phone call is the best way to resolve this, we'll be happy to arrange one.
We appreciate your patience and look forward to getting this sorted for you.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Dreadful software that’s clearly not…
Dreadful software that’s clearly not been fully tested prior to being launched. I’ve attempted to bring errors to staffs attention several times but despite eventually getting an acknowledgment and promise of implementation of bug fixes this has not happened. I am only permitted to give a minimum of one star, if I was allowed they’d receive zero stars. Impossible to deal with and as regards putting customer first it seems they’re not interested.
23 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to encounter ongoing issues, particularly after raising them with us.
We appreciate that you've previously taken the time to report bugs, and we're sorry that the improvements you were expecting have not yet been delivered. Your feedback is important to us, and we take concerns like yours seriously as we continue to improve the software.
We'd like the opportunity to review the issues you've experienced and provide you with an update. If you're willing, please contact us directly with your details so we can investigate further and ensure your concerns are addressed.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Prompt resolution of the problem
23 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Hi Anthony,
Thanks for your 5* review. We do pride ourselves in delivering a great service to our customers.
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Continually pesters you with stories…
Continually pesters you with stories that you've paid to opt out of and set comms preferences to disallow. Alerted me to the Open result just before I sat down to watch the highlights - useless
8 de julho de 2026
Opinião espontânea
Resposta da Club Systems
Hi Dave,
Can i check that you have added the review to the correct Business?
Please can you contact me directly via the Support Line - 0345 222 9999 to discuss this further.
Thanks,
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
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